Welcome to my nifty Dreambook, a free guestbook service from New Dream Network and the DreamHost!If you have a minute, please add your entry to those below by signing my Dreambook!
| Name: | Amelia |
| E-mail address: | amelia@sympatico.ca |
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| Name: | Michelle Giasi |
| E-mail address: | mavis233@hotmail.com |
| Comments: | I am so tired of spending all this extra money when changing a reservation. 10.00 to add an extra day plus the reservation fee and I have to put up with their rude employees. What would the state parks do if people didn't show up to camp. I love state parks and wouldn't mind paying extra just to get rid of reserveamerica. everytime i deal with them they are always fresh. Thanks for this site. |
| Name: | Joe Strickland |
| E-mail address: | jotojoe@juno.com |
| Comments: | How would You like to sit around The Big Round Table at a big company with Their Talking Heads in $1000.000 suits using their MBA's, CPA's and 4.0 GPA's to plan how to %#@* their customers out of their money? You would think all those brains and degrees would have been trained to offer a product for the $s, amazingly if the corporate name has AMERICA in it the better they are at &%#@%*&$ You out of Your money. Imagine if Reserve America and Bank of America could merger what a team they could put together. |
| Name: | Yankee Traveler |
| Comments: | We have similarly lost a lot of money to RA as well which may not be completely their fault as much as lack of Federal and State policy with the RA subcontract. The three day cancellation policy causes another problem in that people who do not show up have no incentive to release their site back so the campsite is not available to others. We have had this experience several times at the Boat Camp at Emerald Bay in Lake Tahoe. The current camp hosts are great people but their hands are tied on releasing sites for almost obvious no-shows. It would seem fair and just as profitable for Reserve America to allow you to release your campsite up to the day reserved with the caveat that you would only get a refund if it was picked up by someone else. Since a vast number of people are using smartphones, this would benefit persons looking for same day reservations when traveling. An email/letter campaign to elected officials and the entities that own the parks might create some pressure in changing the policies. Thanks for presenting your experience in a factual manner and good luck in your efforts. The Yankee Traveler |
| Name: | Susan |
| E-mail address: | slanphere4@verizon.net |
| Comments: | Very well written. It is always a pleasure when something is explained so concisely. I will take your suggestion into consideration. Susan |
| Name: | Missy |
| Comments: | They do SUCK. We continually try to get a site at a popular camp ground and we never get a spot. The system is fixed. |
| Name: | Sam Nico |
| Comments: | Dude, Buck up and quit whining - the best things in life are not the easiest. Sure RA might not be the best system out there, but how else would you handle all the requests. Sometimes you get a spot and sometimes you don't. Don't blame them because you can't figure out how to use their website. 1000's of other people just used it and booked a site. Camping still ROCKS! SN |
| Name: | annacabana |
| E-mail address: | Laytblmr@gmail.com |
| Comments: | Gosh, we've used Reserve America for many years. While the costs of camping have gone up, I don't think they're out of line with everything else. Let's face it, life is expensive! Oregon parks are among the most beautiful in the U.S., and I am willing to pay what it takes to stay in them. As for RA employees, I have not had the rudeness experience that others speak about. Guess I'm just a lucky Oregonian! |
| Name: | Reader |
| Comments: | I have not camped in the State of Texas, but have in Louisiana, Mississippi and Florida and notice by these complaints people are not paying attention. If you put this time for complaining into paying attention to your making your reservations, then maybe you would figure it out. I have two points to make. (1)The website for Texas State Parks are Active.com, and the website for Reserve America is Active Network. They are the same company. (2)Texas State Parks are not charging a reservation fee, Louisiana State Parks charge a reservation fee, Mississippi State Parks, no reservation fee, adds tax, Florida State Parks, no reservation fee, adds tax. This being the same company that makes reservations for all these states, but each having different fees, obviously Reserve America does not make the decision on these states fees. Come on people, if you are going to complain, it does not take much more time to make sure you it is a valid complaint. |
| Name: | Glen S Boulier |
| E-mail address: | glen.boulier@shaw.ca |
| Homepage URL: | http://lookoutman-glen.blogspot.com/ |
| Comments: | Hi, I've dealt with these idiots more than once -- their system is brutal -- and they don't get it, on top of that. Their mistakes are supposedly the customers fault -- we're the stupid ones. I've proved them wrong every time. (They still have a job.) They need a big shaking up... |
| Name: | Lunchbag |
| E-mail address: | slowsniper@ra.com |
| Comments: | I tried to reserve at exactly 8:00 a.m. EST 11 mos. prior (the earliest allowed). I clicked "Book these dates" every second approaching 8:00 a.m. but when the time arrive, the spot was booked. I guess there were 10 other people doing the same thing and someone got in a quarter-second ahead of me? Does anyone know a way to compete for high-demand spots? Does the phone number give you a better chance? |
| Name: | unhappy camper |
| Comments: | It appears that Texas has eliminated Reserve America, or whatever its name is now, from their state park system. See "Texas State Parks" online and read what they say. It looks like the state has set up its own camping reservation system, but they are charging fees for cancellation, money which probably goes to the park system (instead of Reserve America's profits). It's possible that the Reserve America Sucks website and campers' complaints to the state might have convinced the state to get rid of Reserve America. |
| Name: | Ryan's dad |
| Homepage URL: | http://www.facebook.com/group.php?gid=123450471002828&v=wall |
| Comments: | Tried camping in Delaware once. Pine needles up my ass, flies, litter and a naughty cat on top of it. Am I done? Maybe. I'd sell my arvee for the right price. Let's get this straight: if you were in Yosemite National Park, after hours, with nothing but a coat and some trail mix, could you do an overnight in 40 degree weather? I love this site and all its done. A toast and a cheers to the men who make America proud. |
| Name: | ryan |
| Comments: | oh my god you people are such babies. |
| Name: | Angela |
| E-mail address: | A.szuch3@comcast.nt |
| Comments: | My problem goes back years. We camp @ Lake George. Our issues have been when we've booked the sites prior to 9 am they go through and three hrs later get a call that they've cancelled our reservations because they were booked at 8:58. You can imagine the pain to coordinate five adjacent sites. I called them and went up the food chain, and was told this was a feature of their website and couldnt be helped. I followed up with an email suggesting the they update their code. |
| Name: | Aurora Helm |
| E-mail address: | aurorahelmpa@gmail.com |
| Comments: | I hate Reserve America. As a Californian, I can never get a campsite here and I can't even begin to try to get a handle on the website. I hate it and I'm not going to vote to spend any more of my tax dollars on California state parks if they keep using RA! |
| Name: | David Childress |
| E-mail address: | davidchildress@gmail.com |
| Comments: | Called for days and days in hopes of getting one of the 200 sites in sequoia. After being told I got the last site I drove out to the national park. Upon arrival they were only at 60 percent capacity when I asked the ranger if I could move to one of the many empty spots next to me, they said they had all been reserved. Lost my will to camp cause of reserve america. My only saving grace has been Yellow post campsites, BLM land, or bike and hike. When I bike into reserve america camp spots they don't even ask me to pay half the time and I have no reservations. A little eccentric parking a couple of miles a way and riding in but its the only way anymore to fly by the seat of your pants |
| Name: | JIm Imoehl |
| E-mail address: | imoehlmare@aol.com |
| Comments: | If anyone has found some option around RA please let me know. |
| Name: | Dennis Gray |
| E-mail address: | dfadder@gmail.com |
| Comments: | THIS IS PROOF WE THE PEOPLE NO LONGER OWN OUR COUNTRY.ALL,YES ALL THE CAMPSITES WE VISIT WITH OUR OHV ARE NOW BY RESERVATION. NO SPUR OF THE MOMENT CAMPING HERE IN OREGON, AND ALL THE OUT-OF-STATE PEOPLE END UP WITH OUR CAMPSITES. THERE SHOULD BE A PERCENTAGE OF FIRST COME FIRST SERVE. I WONT EVEN BOTHER COMMENTING ON RA FEES BECAUSE I KNOW WE THE PEOPLE FEEL THE SAME WAY!!!! |
| Name: | Katy |
| Comments: | I can never get a campsite. It's soooo frustrating. |
| Name: | Joseph |
| E-mail address: | joseph@yahoo.com |
| Homepage URL: | http://agusmateu.4t.com/tussionex/tussionex-liquid.html |
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| Name: | Linda Norris |
| E-mail address: | sfcnorris@yahoo.com |
| Comments: | Made a reservation through RA however after atching the weather, we realized the park was predicted for flash flood warnings and 6 inches of rain the night we were to arrive. We called the park several times, each time they told us the lady who handles reservations was not in, or no one answered the phone. Finally got through, RA told use since we had not cancelled 14 days before (which is crazy) we would have to forteit 50% of our fee. $50.00 we paid because we could not get our camper in due to the flooding. NEVER USE THESE PEOPLE. If you have to, go out of state or to a private campground. |
| Name: | brdlns2 |
| E-mail address: | brdlns2@gmail.com |
| Comments: | Isn't there something wrong about State Parks not allowing non-users of Reserve America to pay cash in person to camp for more than one day at a time at a particular campsite that is available? And yet, State Parks allow people who can afford the exta fee to use Reserve America Inc., and have the annual income to satisfy a financial institution's requirements of owning a credit card, to use a phone or computer to "bump" non-reservee paid campers from their existing campsite! What about disabled citizens who have good credit and want to pay cash in person to use their chosen campsite for a week or two, but don't own a credit card because their annual income from social security disability and / or supplemental security income does not satisfy the financial requirements of financial institution credit cards? Regardless of whether a non-reservee camper is a low income disability recipient or not, should not such campers be given priority day to day over Reserve America users who are somewhere else and not already a paid camper occupying a particular campsite? |
| Name: | brdlns2 |
| E-mail address: | brdlns2@gmail.com |
| Comments: | It is unfair, inconsiderate, and unethical for State Parks to give priority to anyone outside of a State Park campground over someone who is already a paid camper, occupying a particular campsite, but is a non-reservee who did not use Reserve America to reserve a campsite. Consider this for example: If a person who is disabled is local to the area where he or she happens to be a paid camper at a State Park campground, but did not use Reserve America because of the extra fee imposed and the requirement of using a credit card, that disabled low income camper can be "bumped" from their campsite because someone called Reserve America from anywhere in the Country and were given priority over a disabled camper who is then asked to move from their campsite and find another. Isn't there something really wrong about that? Isn't there something really wrong about the State allowing people who work for a private company (non-goverment business sector) to have people's name, address, phone number and the duration of time and location of their camping excursion? By the way, I'm curious if Reserve America being located in Utah, shares such information of the identity, home address, location of campground and reserved campsite, and during of camping reservation, with anyone else? I would hate for anyone to come home from their camping excursion to discover someone had committed unauthorized entry into their home and who knows what? |
| Name: | Cera |
| E-mail address: | cera@shaw.ca |
| Homepage URL: | http://mitglied.multimania.de/culley/singulair/cupertino-singulair.html |
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| Name: | frequent camper |
| Comments: | you know what is so STUPID??? i'm reading everyone's complaints which are totally understandable, BUT THE RA'S EMPLOYEES WHO RESPOND TO US USE PROFANITY "IT'S RECREATION.GOV DUMBASS", wow way to go Activenetwork or reserve america or recreation.gov who ever you are, nice way to show how mature you really are and nice way to represent your company!!! you swear!! wow how cool are you?? makes me want to reserve right away! NOT! GROW UP EMPLOYEES OF RA, IT'S NOT LIKE THEY PAY THAT GOOD? DO THEY? |
| Name: | nonya |
| E-mail address: | none@none.com |
| Comments: | i'd just like to say that RA does state on their website everything very clearly, except for the fact that everything is based on eastern time and they operate 24 hours a day, so i was charged for my reservation because my payment didnt go through on eastern time because i live in the central time zone, i was penalized for that charge the reservation fee a cancellation fee, and when i called their customer service department not even their BITCHY supervisors could help, they are USELESS the one supervisor she was total bitch!!! so i agree the profanity does exist and if you call yourself a supervisor at least hold your composure for god's sake because you get paid enough don't you? and if you don't for all the grief you went through on the phone with me then you may want to ask for some obiedence school lessons and a raise. |
| Name: | Ken Green |
| Comments: | Big deal! $48.00. If you need the money that bad, you shouldn't spend the money on camping. |
| Name: | mike KHoi |
| E-mail address: | mrrkhoi@gmail.com |
| Comments: | We paid taxes to keep our state parks, beaches open and maintain. Now when we go camping we not only pay for camping spot, but we also pay an $8 for "registration" fees. I think RA is own by some well connected people that in collusion to suck the marrow out of Americans who are already experiencing economic hardship. We can not go overseas to take vacations, thus we go to our local parks and now we have to pay senseless fees. We need a revolution in this country to burry alive all the greedy people. RA needs to reduce their fees to American in this time of need. Greed will cause people to revolt like they are all over the world. Down with greed, DOWN WITH GREED, DOWN WITH GREED. |
| Name: | Ron |
| Comments: | I recently booked a Mississipi state park and was not charged any fee. The camping rate is $18/night (similar to state parks in Texas) and that is all I paid. I have no problems with active.com (Reserve America). |
| Name: | Don Mullen |
| E-mail address: | don.mullen@millsaps.edu |
| Comments: | I made a reservation last night and already had a $62 voucher in my account because of a cancellation I made several months back. I made the new reservation online and clicked on the "Redeem Voucher" link to apply my credit. When the reservation process was finished I noticed that my credit card was charged the full amount and my voucher credit was not applied. I immediately called RA and the woman could care less that their reservation process online with the voucher did not work and told me she could not apply the credit. I kept asking why not, IT WAS YOUR MISTAKE! She hung up on me...yes the customer service representative hung up in my face. I am corresponding now with another person at RA through e-mail and she is telling me the same thing. They cannot apply my credit voucher and if I cancel and try again I will be charged a cancellation fee and the remaining balance will go into another voucher! This is unbelievable! There has got to be someone higher up I can talk to and get this corrected. HELP! |
| Name: | Christine Madden |
| E-mail address: | chrismadden13@aol.com |
| Comments: | Thanks so much for your information about Reserve America. I will look to reserve my camp sites another way other than using Reserve America |
| Name: | Active Employee -BSPA |
| E-mail address: | notforyou#gmail.com |
| Comments: | 1) It hasn't been called RA since 2008. It is now The Active Network 2) We are, and always have been headquartered in California. 3) The rules and regulations are implemented by corresponding governmental agencies (Both State and Federal). 4) The rules and policies that so many people classify as "unfair" and "misleading" are spelled out on all the websites. 5) Yes, websites: If people knew how to use Google (in 2011) they would realize there exists a State-level customized version of reserveamerica(dot)com (ie: NY- nystateparks.reserveamerica.com) 6) For federal parks use recreation.gov 7) We get paid less than McDonalds employees (on every level) [Our HR Director doesn't crack $40,000/yr and we live in NY!] 8) IT IS YOUR JOB TO DO RESEARCH BEFORE BOOKING!!!!!!!!! It's 2011 people. Jesus Christ, if you can't figure it out ask your snot-nosed 10 year old to google it on his iphone. |
| Name: | Ellen Carlberg |
| E-mail address: | lcarl92338@aol.com |
| Comments: | We went to Oregon, Illinois to their State Park. When we got there we saw that many of the sights were reserved. We were told to pick a sight that didn't have a yellow ticket on it. There weren't any. We drove around and around. When I went back to the host his wife came and told us that we could park in a sight with a yellow ticket but we would have to be out of the space on the date stated on the ticket by 3:00. We stayed one night and then went home. We had been looking forward to this camping trip and what a let down it was. We will not go back there. |
| Name: | Alex |
| E-mail address: | alexgrzybo@live.com |
| Comments: | Hey Everyone, I agree that Reserve America sucks and is a terrible way to do reservations for the state parks. But I would say that just posting comments on this site is not gonna do anything to improve this. I would say the only way to fix our problems is to call or contact park management and let them know about our frustrations and tell them that we no longer want camping reservations done through reserve america. |
| Name: | Brian |
| Comments: | The rudeness starts at the top. I just spoke with the HR director. One of her employees gave my business a work number to confirm her appointment, which was the HR number. She was rude to my staff. I called her she was rude to me, she wouldn't stop shouting in the phone and hung up on me. RUDE RUDE RUDE |
| Name: | Peter |
| Comments: | Thanks for making this page. I agree with you about Reserve America. I made a reservation for 2 tent campsites for 1 night. The total was $56! Does that not seem excessive to anyone? I wanted to make a change to the date (come a week later) and it was going to cost me $20 to just change the date! That also seems excessive. It was a week before our trip so it wasn't like it was last minute. If all the fees went to the parks I would not be so upset, but I really wonder how much goes to profit for Reserve America. I hate to see the 'privatization' of our park system. I find that these for-profit companies often don't have very good customer service and they charge high fees (just like Ticketmaster does). Really turns people off to camping and our park system. I wrote to my representatives and I hope we can look into these companies and question whether we really want people profiting off our national and state parks. |
| Name: | I love RA |
| Comments: | Instead of blaming agents, maybe you should ask the agents about cancellation or change policies. You can also go on the website and look at the fees and cancellations. Be aware of minimum windows for making reservations as it may possibly go hand in hand with cancellation fees. State parks and national parks have a policies in place don’t blame Reserve America. If you have any questions ask, don’t assume. Last but not least, Reserve America does not suck. It sucks that you assume instead of ask. Grow up and get over yourself. |
| Name: | Gladys Houghton |
| E-mail address: | gladyshoughton@yahoo.com |
| Comments: | yay for Texas they have thier own website now and thier is no fee for booking on line. i wish all states would do the same. |
| Name: | Kevin |
| E-mail address: | R/Asucksmine@getscrewed. |
| Comments: | Never use RA again! You should be able to cancel or get credit when bad weather threatens you and your families safety. Better off going to casino and gamble your money away. Have more fun losing it! They are VERY RUDE on the phone! For all working for RA, F-U! |
| Name: | Kevin |
| E-mail address: | sable302@yahoo.com |
| Comments: | Reserve America is the ticketbastard of of the American wilderness. It's a monopoly of ineptitude that takes the joy out of doing anything in the forest. I now try to go to only campgrounds with no reservations or just head out into the woods, but all Oregon state parks are now Reserve America, and it sucks. Way to charge me $8 for a service that should cost them basically nothing. They need to fire that firm pronto and come up with a different plan, like make all campgrounds first come first serve. Until then I'll just park at the trailhead and hike in until I find a spot, until Reserve America finds a way to charge me for that also. I don't mind the fees that go to the forest service and the campgrounds, but Reserve America charges money and provides nothing worthwile. |
| Name: | Ron Haugen |
| E-mail address: | bayviewman@gmail.com |
| Comments: | I will reserve my comments at this point, other than I was totally in the dark about State Camping Sites as I have not camped in over 12 yrs. Needless-to-say, I ventured into the wonderful rip off world of RA [late Aug 2011] and 'lost' $18 through no real fault of my own. I somehow wound up with the wrong [assigned?] campsite # and they would not budge a millimeter to help me out, unless I forked over $9 additional. Customer Service rep lady was a ROBOT! Reservations lady was 'hands tied-useless' but sympathetic. So I canceled....lost the $9 transaction FEE [who needs that?] and they charge $9 cancel fee. NO MOTEL OR HOTEL WILL CHARGE YOU THAT!!!! unless of course, you agree to that beforehand. Always have booked motels by PHONE. RA suffers from some kind of greed disease. Ron |
| Name: | Owen |
| E-mail address: | YouSuck@DonkeyDicks.com |
| Comments: | So you had a bad experience, suck it up and move on. You can spend all your energy living in the past or worrying about the future and you will find yourself in a stagnant hot mess. Or you can live in the present and advance yourself as a human being and climb out of the angry circle of a cesspool you have dug for yourself. |
| Name: | S Mac |
| Comments: | Welcome to the corporatization of our national forests and lands. Everything in the US today is about profit -- how much can you squeeze from the average American. Just 10 years it wasn't like this... you just showed up at a campground and took your pick of the sites. Now, at most campgrounds, only 5 out of say 30-40 sites may be non-reservable, first come, first serve. And the problem is, most people just pay the $9.0+ fee -- that's why it's here to stay. And yes, the national forests are happy to outsource reservations. Fewer employees for them. However, if there is a problem, there is no one to talk to. What, you are going to talk to reserveAmerica? They couldn't give a flying F because if you don't like the way their reservation system operates, well were are you going to go? We recently encountered how this online reservation system works at a national forest campground outside Leadville, CO. We drove through the loops and noticed all the sites had reserved signs on them...but they were reserved for friday and saturday only and it was wednesday. So no one who wanted to stay through the weekend would camp at those sites because they'd have to move somewhere else on friday. So all these sites were empty -- the forest service was losing alot of revenue but hey, reserveAmerica got their fees so we're cool. I can't tell you how I detest these reservation systems -- convenient, yes, pricey, well, obviously alot of people think the convenience outweighs the price. Not me. The writing on the wall is ugly -- the fee is what, $9.50 now. What do you think it will be in a few years? |
| Name: | Ken |
| E-mail address: | yayoubetcha@yahoo.com |
| Comments: | Reserve America is a "Pimp". We were in Leadville, CO. All of the sites with a couple of miles to town were overwhelmingly reservation-sites. One place had 55 sites, and 4 "first come first serve" sites. Our friends who were staying in town at a hotel got to one of the four available sites, paid the fee, and we were coming in about three hours later. When we got their, somebody else was in our site. The "host" removed the pay-stub from the site because we did not occupy the site. First, we have a camper van, when we need to go into town, our camp-shelter comes with us. So, how can we occupy it, when we are out enjoying the lake, or being with our friends in town? The answer, a simple table-cloth or a chair, would have been enough to "occupy" the site. A) we don't have a table cloth; B, we were not going to put out a chair because or activities, support team for our friend running the Leadville-100 ultramarathon, would have taken us away from the site most of the time. He said "there are rules you needed to follow". What rules? where? I looked at the sign in front of the campground with rules, and guess what, there was no rule posted about what constitutes occupancy of a site. I am old enough to remember when campgrounds were managed by NFS or State Parks. They had basically the same physical system with a camp-host, but none of this "pimp" attitude. |
| Name: | Colleen New York |
| Comments: | I do not mind using Reserve America I have been using them for many years. Although there are two main problems with their web site #1. Is the fact that people can reserve a site for 2 or 3 days before they really want to camp then cancel those first few days blocking out everyone else who is trying to get the same start date honestly. They should be able to red flag customers who are habitual cancelers and not allow them to cancel any longer. Or at least not be able to rebook the same site for similar dates right after canceling them. #2 This is not as frustrating as #1 but their site maps are not even close to accurate. So Reserve America if you monitor this site at all and you have read my comments try correcting this problem. Or do you like making all the extra $$ off of the dishonest cancellation fees? |
| Name: | Susan Hernandez |
| E-mail address: | susanherna121377@aol.com |
| Comments: | I made reservations for Fontainville State Park in Louisiana through ReserveAmerica for one of the cabins. The first of $120.00 had to be paid in advance. I had to change the number of night from three to one. I was told that it would cost me an EXTRA $120.00! |
| Name: | Tony Berry |
| E-mail address: | tony@ornerydogpotterycom |
| Homepage URL: | http://www.ornerydogpotterycom |
| Comments: | I hate the whole concept. |
| Name: | Tony Berry |
| E-mail address: | tony@ornerydogpotterycom |
| Homepage URL: | http://www.ornerydogpotterycom |
| Comments: | I hate the whole concept. |
| Name: | kevin klimek |
| E-mail address: | mvfc14@gmail.com |
| Comments: | I reserved 2 sites in NY and had to cancel the weekend due to the threat of E.E.E. and West Niles virus in the area. We canceled the reservations 6 days prior to the arrival date. I had paid $59 for each site and because I hadn't canceled on time I was only refunded $16/site, for a grand total of $86 paid to not camp. How does it cost that much to make a few electronic changes?!? I hate Reserveamerica.com!!!!!!!!!!! I wish someone would take care of this. Why do they have a monopoly on camping reservations???? |
| Name: | brent plaster |
| E-mail address: | brent@buzzardsequipment.com |
| Comments: | i totally agree reserve america isthe poorest reervation site erver for the prices they charge and how terrible the system is set up it's abig rip-off for both the consumer and the parks I can't beleive they are still in business. but leave it to the government,highest price/poorest,slowest service everytime gets you the contract renewal. |
| Name: | John Kaht |
| E-mail address: | jkaht@comcast.net |
| Comments: | Man, I wish I had seen this site first. Just tried to move over a few spaces from where I inititally booked (all of this in a matter of a couple of hours!) and the cancellation fee is a shocker. Screw this company! It will be the last year I do this, and I've been doing it for 20 years at the same campground. Its a shame really. The Indiana Department of Natural Resources choosing to join up with this group is a terrible thing for the public. |
| Name: | nadine |
| Comments: | this is the worst website on the web. they are going to charge me if I don't cancel in time, yet, there's no way to cancel. |
| Name: | Mid-Level Traveler |
| Comments: | Most of the critics on this site must be peering through plexi-glass stomachs, cause their heads are up their "arses!". You act as though you have never made reservations before, with all the cancelation fees and change fees, ETC. I have not seen one legitimate complaint against this company. I use them and know my fee policies before I complete booking, because it states it when making reservations online, or the phone. It shows if pets are allowed by a symbol on RA site. The employees verify your reservation, especially your dates. You as the consumer, if you do not provide the correct information, or listen at the verification, or check the park details, and site details..then you are to blame, not this company. They can only work with a cooperative customer, and spend the time answering questions that you ask, and No they should not have to continue to be put down by a customer that will not listen and think they are above rules and policies that are noted in advance! Please, we consumers are not that un-educated, so be more attentive, and quit blaming others for your shoft comings. |
| Name: | Mary Rutkowski |
| E-mail address: | maryrutkowski@yahoo.com |
| Comments: | Camp in National Parks - in White Mountains in NH - there are open spots in non-reserve sites during slow times esp. You can reserve 7 days in advance for others. I also had bad experience w/Reserve America- booked a state campground in NH and No where did it say dogs weren't allowed - on RA site. (It did on State site but that doesn't necc. show when you book.) Got to campground at 8pm w/doggie, hubby and young son in tow only to find out - no dogs. The next most local NH state campground that did accept dogs was booked!!!! Ugh. The campground trooper tried to be helpful but there wasn't much he or we could do at that pt. We ended up spending two nights at local B&B that did accept dogs but spent way, way more then we planned. It if makes you feel any better - the state troopers and state camp staff at this NH park (in S. NH where you can hike a well known mountain!) hate RA too. They say it's cause more trouble w/bookings than they can list. Now I do mostly private campground - the extra $10-15 a night is worth missing the hassles of RA. Good luck and enjoy camping!!!!Peace. |
| Name: | Logan Payne |
| E-mail address: | loganpayne@hotmail.com |
| Comments: | Here's my RA horror story: My wife and I reserved a spot at Big Basin Redwood State Park north of Santa Cruz for 4 nights in July for the first time. I have had this week off planned for over 6 months, and decided to call in and have RA employee make the reservation over the phone. I received my confirmation email and assumed that since that is the job of RA, that they would have made everything correctly (my first BIG mistake). Upon arriving in Big Basin 8+ hours after leaving Southern California, I was informed by the park ranger that the reservation secured and charged for by RA was for the wrong week!! Luckily I was able to come down every morning and secure a spot, so in spite of RA's incompetence I was able to enjoy my vacation. After leaving the mountain, I called RA to "cancel" the reservation they had made for the wrong week, and after fighting with them over the phone for about an hour, was able to get all charges reversed, even my "non refundable" reservation fee. The funny thing is that they still wanted to charge me the cancellation fee, even though it was their mistake! Why would I pay for a reservation fee when I ended up driving down to the ranger station every morning and making my own reservation?!!! -RA sucks |
| Name: | Martin O'Connor |
| E-mail address: | surfinglaw@msn.com |
| Comments: | I too was in a reschedule situation here in a Massachusetts state park and found the staff at RA quite indifferent and the fees exorbitent. The cancellation/reschedule fees added up... leaving a $3 refund on a one night tab of over $20. With ~$3 owed the fine print in Massachusetts says amounts under $5 will not be returned. The entire process felt like a rip off. I would like RA to be superseded by a non-profit outfit dedicated to service and not profit. Further, whole tracks of camping sites appear booked on RA when they are actually open at the campgrounds. A real time system would improve RA's performancel |
| Name: | Wow GetALife |
| E-mail address: | not happening |
| Comments: | I am a RA and I think you all need to take this up with the parks. They hire us because we are cheaper, and yes it sucks, but if THE PEOPLE that visited these parks weren't so disrespectful and took advantage of the system you people wouldn't have to deal with this. Oh and by the way. I was homeless before I found this job. I just graduated with my AA and I'm going for my BS. There are smart, caring people who work for RA and we don't wish to make your life harder or take more of your hard earned money for ridiculous fees. I truly think it's you self-serving, self-righteous, right wing-educated-hillbillies (I don't know how the f** that happens either) that suck the joy out of camping. The example is the way people in Wisconsin drive. Use a turn signal and stop making illegal U-turns! |
| Name: | Dianne roche |
| E-mail address: | Diannekroche@mail.com |
| Comments: | The most unsavory aspect of Reserve America for me is that it promotes dishonesty and selfishness among campers, who are usually a pretty good lot. For Wisconsin campsites one can reserverve 11 months prior to the desired date. What people are allowed to do is reserve an earlier date, by a few days, to get a jump on the actual starting date they desire. Then, later, they cancel the first few days and come for the days they really wanted. What this does is block others from being able to reserve the site for those days because they are shown as taken. I think there is supposed to be something in place to prevent this but, it doesn't seem to be the case because there are so many empty campsites atI Devils Lake, where we camp; yet it highly difficult to get a site to reserve and one must be on the phone or computer at the very instant the RA opens at 9:00 if one hopes to have a chance at a site. This works for the park because most or all of its site are reserved and the may also get cancelations fees for part of the stay. But, it keeps many people from camping for shorter periods and favors people who have the money to throw away on cancelation. There must be a way to exempt people who have real reasons for canceling a few initial days of their visit, like allowing a one time occurrence. The parks could and should look at this because they belong to all the residents of the state, not just the shifty ones or those who have the money to blow on cancelation fees. Y |
| Name: | Jim from Orange County, CA |
| Comments: | I am crying a River! Next time don't cancel and Get a Life while you are at it! Who cares! The whole process starts with you-look at yourself in the mirror! |
| Name: | Ken |
| E-mail address: | Kdelahunty@wzrd.com |
| Comments: | 1. The Federal and State campgrounds us R.A. because it's cheaper to use an outside firm rather than hire staff to make the reservations. Yes it's cheaper for them but not the camper. I don't understand why you can't just call the office of the campground you want to visit and make your reservation. Let the summer help who work in the office take reservations over the phone. They're aready working for the campground. 2. Another thing is the pre-registration you fill out on line. It's useless; I hand in the printout with the bar code to the employee when I arrive and yet I still have to answer the same questions and watch as the counter person enters the information into the computer again. It should already be in there. All they should have to do is give me my car tag, tell me how to get to my site and send me off for some fun. 3. Look up the address for R.A. They are located in Canada now (used to be in Florida). 4. On a positive note; I have to say I never talked to a rude person when I did call R.A. They were always helpful and polite. 5. Finally lets start a letter campaign to our Reps. Tell them you aren't happy with the system and demand we stop using R.A.and let the parks take the reservations. |
| Name: | Elizabeth |
| E-mail address: | elizabeth@hotmail.com |
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| Name: | TheDoubleHit |
| Comments: | We wanted to take a few people to a nice campground here. The rules limit the number of people on a site. Which I can agree with, or you'd have some joker wanting to put 150 people on a site. So we decide to reserve 2 sites. Guess what that means with RA...You get to pay 2 reservation fees. HUH? It's a package deal. One credit card transaction. I'm starting to agree with the other comment here on RAS that RA is a loophole for some body to make money off of public lands. I feel sick. |
| Name: | Donald |
| Comments: | Thanks for the web site. I bet there are many more that hate reserve america for the ridiculous "fees." Greed just seems to be a bottomless pit for these people. |
| Name: | Danielle |
| E-mail address: | queasyyak@gmail.com |
| Comments: | Thank you SO MUCH for making this site. I'm trying to figure out how to write a google review of this terrible service, because I had the same experience so many of y'all have had. Made a reservation for a $14 spot for $24 (thanks, $10 reservation fee! Glad I paid you ten bucks to save you the money of paying a human to answer a phone) then had to cancel the reservation-- got $9 of my original $24 back. This is apparently how they make their money! I don't understand companies like this. "I'm going to make an living screwing people through usurious fees." Whoever owns/operates this site (and ticketmaster), look yourself in the mirror for once! |
| Name: | Jay Findley |
| E-mail address: | southbaysurfer@msn.com |
| Comments: | reserveamerica sucks! Period every campground we go to here in so. california which is mostly beach camping is completely book throughout the summer. reservations are booked 7 mos. in advance. but if you wind up in the campground you notice so many empty sites that are unreservable due to the damn reserve america web site. people will actually reserve sites then drop them at the last min also. making it walk up only due to the cancellation period of 24 hrs. but only a reservation window of 48hrs. such a pain in the ass if your trying to show up in a big Rv and arent garaunteed a site. |
| Name: | chris |
| E-mail address: | chrstne7@yahoo.com |
| Comments: | How do we get rid of RA?, who do we call? |
| Name: | chris |
| E-mail address: | chrstne7@yahoo.com |
| Comments: | I bet reserve america makes a boat load of money which does not benefit taxpayers one bit. Just another corporate scam put in place by shady politicians. Public taxpayer land used by corporate greed for profit well taxpeyers get left with shody service and the bill. |
| Name: | Ron Jones |
| E-mail address: | vjones52@frontier.com |
| Comments: | sounds like you a bitter old person. been using reserveamerica for years and have never had a problem.find them very helpful. |
| Name: | RE: Heath Lesik |
| Comments: | All of ReserveAmerica's employees are located in the continental US with most of the employees located in NY, WI, CA and FL. Smart one. |
| Name: | Heath Lesik |
| Comments: | I agree RA suck! There cancellation policy is ridiculous and unless you are taking your lap top camping with you your never going to be able to get though via a phone call. Then when you do get though they are not help at all cause they are in another country. |
| Name: | Nick Borys |
| E-mail address: | besslefuncs@gmail.com |
| Comments: | Reservation fee plus cancellation fee cost more than the campsite. What am I paying for? |
| Name: | Susan |
| E-mail address: | susan_ross@spe.sony.com |
| Comments: | Some people like to complain no matter what. I've had nothing but good experiences using Reserve America, and I've been using them since they started up. Really easy to use. there are too many people these days who want to go camping, and Reserve America is just trying to control cancellations. If they didn't charge a hefty fee for late cancellations, no one would ever be able to pick up spots. Quite your complaining and just enjoy life, it shorter than you think! |
| Name: | Den Fay |
| E-mail address: | fay_dm@yahoo.com |
| Comments: | My favorite RA story is when the campground burned down one summer here in the San Bernardino Mtns of SoCAL. They just laughed when I inquired about the refund. CA has been using this outfit forever and every time we camp... we go through RA. It wouldn't be so bad if the campground fees were reasonable...some are up to $60/night, there are never any sites on weekends especially at the beach and if you don't login to your account before searching, good luck, you will sent out to never-never land and by the time you get back, all the sites are booked. |
| Name: | YESTERYEAR'S CAMPER |
| E-mail address: | silverad@cox.net |
| Comments: | I think RA is just another painful change to my old camping experiences. Back in the 50's there was less demand, fewer campers and, only on occasion, we were forced to look for another less desirable campground with our favorite being FULL. Two weeks ago I went to Sedona, Az right after Memorial day thinking "certainly after the holiday there would be no problem!" After driving 500 miles I begged my way in to a crowded campsite next to the three hosts and the well lighted toilets. So this was not the Oak Creek camping I remembered from even the mid 90's. The following morning I looked around for a better site. Wow, several empty sites along the creek! all is well! Sorry NO, all the(BEST) creek sites have been reserved online for months..no shows..sorry about that, you will just have to make do next to the commode. RA and all the other reservation systems are 50% at fault for charging over 50% for cancelling. The remaining blame goes to the INCONSIDERATE CAMPERS who do not call and cancel!! The camping experience has been harmed by rising costs, and overcrowding. Reservation systems, have taken their toll by adding costs and removing any local control ability by the camp hosts. On impulse I tried to get away for a Thursday night..no online reservation was available (less than 48hrs ahead) Upon arrival I was charged $20 for the site PLUS $9 for the basic reservation fee! I explained I was DENIED making any reservation online and was not making a reservation now. SORRY THAT'S THE POLICY! Please folks, call and cancel, REFUND OR NOT! Be considerate even if they are not! |
| Name: | Reason to REVOLT! |
| Comments: | I don't mind upping the fees to help pay for services but I want that money TO GO TO THE PARKS! now 35% of my fee goes to New York!?! Also they've fired all the older rangers and brought in all these KIDS who wouldn't know the difference and think camping has to involve jet-skis. Not to get all dramatic and lose my credibility here but it must be said, This is all part of something bigger and we need to start to see it. The corporations are Privatizing everything and they want to leave us with nowhere to hide from their benevolent hand. Watch as they get the beaches (more of them) and the national parks. I'm going to make sure to make the fees worth while. |
| Name: | More Privitazation of public resourses |
| Comments: | This is another grab of OUR PUBLIC RESOURCES by the wealthy neo-liberals who want to privatize the world and leave the people out of it. Turns out Jerry Brown really is slicing up the pie for his cronies and I'm ashamed to have voted for him. First of all I'm very net savvy and had no difficulty navigating my way to a reservation (that's not to say it was a deliberately confusing process). Second, THEY HIDE F****IN CAMPSITES! I've been going to the same sites my whole life and KNOW where I wanna camp but they best sites just don't exist on their map. This is unforgivable. I'm used to the concept of reserving a campsite but you don't even get to pick your site! What is this a hotel? |
| Name: | tutur |
| E-mail address: | almaster666@hotmail.com |
| Comments: | It is terribly frustrating to book a friggin campsite... I love national parks, state parks suck |
| Name: | Bill |
| Comments: | I agree with most comments of the frustrated users of the Reserve America site. I have also been a camper all my life and am disgusted with the on line or over the phone reservation system. In past years you would call a park to make sure they had sites open, go there, pick one out and pay the on duty ranger or put the fee into a self-service drop box. Now the same rangers are still there, still getting paid but no longer have to handle the camping reservations. Instead its been "privatized" which means that some corporation is handed the opportunity to charge everyone a hefty fee and make a tidy profit. How nice for them and bad for the tax payers who support the parks and pay the rangers. Where's the efficiency gain in this system? On top of that the service you pay for is not worth it. Just ask anyone who has had to change a reservation and been soaked outrageous cancellation fees. |
| Name: | re: erik |
| Comments: | It's recreation.gov, dumbass. |
| Name: | Erik |
| Comments: | And Reservations.gov must be the same deal. The government is sending about half our fee money to foreign software site providers if I understand correctly and I think I do because that is so typical. |
| Name: | Economist |
| Comments: | To the ex-hotel executive, you want me to believe you were an executive with the belief that money is earned for value. Please, be serious! It is evident that the Parks do not feel that the taxpayer dollars are enough economically, so they are making it a Business. They have decided to go with an online reservation system to target a larger group of citizens and had to institute fees and stricter policies. Reserve America obviously can provide these values, so they have decided to pay them for that. Plain and simple, if you do not want to use Reserve America, you can still do first come-first serve. That right has not been taken away, it is just a very limited alternative. Of course Mr. ex-hotel executive, you should know that reservations trump walk-ins. |
| Name: | ex-hotel executive |
| Comments: | I just read some of the comments and laughed. Especially the front desk person's comments. RESERVE AMERICA HAS NO BUSINESS IN CAMPING. It is not a business, it is public land taxes pay for. I do not want a manager, reservations or anything else they bring. I camp to get away from all of those things. The fees and infrastructure they bring are unwanted and not needed. Many camp to simplify where this complicates. So Reserve America wants to charge me to reserve something I own as a citizen and tax payer. I believe in first come first served in this case. Money is earned by providing value and they have not done so. They need to be fired. |
| Name: | teardropper |
| E-mail address: | porky418@hotmail.com |
| Comments: | Reserve America, don't like them, can't stand them, but some stupid politician thinks we need them! Why...? To save the park systems? Dah! If anything, they are F***ing it up! RA is tricky! If you study the campgrounds, you'll discover how they hide sites! You'll discover how to get around. Shame on me, shame on you! Are we so blind? YES WE ARE! They Still Suck! |
| Name: | danne |
| Comments: | I hate RA and for may months now have been trying to find out who is responsible for imposing the new camping fees many people are being asked to pay after arriving at their site. There is a new fee being assessed per "camp unit" which is not disclosed on RA! So this is what happens...you pay your fees to RA, show up at your site, unpack and set up and several hours later someone in a golf cart shows up to tell you that you have more than 1 camp unit (1 tent for myself and 1 tent for my 16 yr old daughter and her friend!) amd that you need to pay another whole night fee for each night you stay there! that amounts to about $42 dollars a night now! What happened to the time when you paid for your site and could have 2 cars and up to 8 people??? So much for family fun at the campground! |
| Name: | Suzette Brehton |
| Comments: | I work for a Resort Hotel in Florida as a reservations desk clerk. I have to say I am utterly shocked and sadden by the comments I see here. I have been camping for many years since I was a child with my parents. I now take my teenage children camping mainly because of the difference in the expense vs. hotel accomodations. I happily make my reservations through Reserve America and applaud those reservation agents for a job well done! The details, procedures, and policies of which they have to follow is astronomical to any I have to follow, and they still make my camping reservations as quick as I can make a hotel reservation. You ask for the park you want, you ask for the site you want, you ask for the dates you want, and because of this reservation system and its employees you now can get those individual wants met with a guarantee. So why, since I work in the same industry, customer service and reservations, am I so utterly shocked at these comments on this site? Because these comments are illustrations of your individual demands not being met. Demands, which come from self arrogance, and feeling of entitlement. So fixated on your demands and self gratification, you have missed that this reservation system is a great tool for our needs, and the employees a great guidance in the learning of this system. I am sadden that these comments point out the flaws of the human character, and that your demands suck the joy out of camping, not Reserve America! |
| Name: | Joe Blow |
| Comments: | ReserveAmerica is a company based out of Ballston Spa, NY. That information is available on their website. |
| Name: | bob |
| E-mail address: | crickmansr@hotmail.com |
| Comments: | my only complaint is all the canadiens double booking campsites in florida...they have so many people booking for them and they never leave the park...(known fact)...also my research points out that they are a new york usa company....any comment? |
| Name: | Linda Holland |
| E-mail address: | tghlbh@gmail.com |
| Comments: | Reserve America is a convenience worth paying for when you are trying to get into busy campgrounds. I love the convenience of on-line reservations. I would not want to drive 6-8 hours only to find the campground full and then have to try to find a place to park after dark. People that gripe because all the places are taken have to realize that there are many more people today camping than several years ago. We have camped for over 30 years in all kinds of equipment. We used to be able to camp right on the beach without reservations. Keep on-line campground reservations! |
| Name: | happy camper |
| Comments: | i booked a site in a state park online, but after doing some more research i realized that there were no flush toilets and no potable water. i found another park 10 miles away i wanted to switch to so i called the reservation number and the agent said she cant change the park without charging $10, but i can try talking to customer service. i was on hold for about 4mins and after talking to customer service they waived the change fee, all i paid is an extra $4 per night which was the difference in price. im very happy with the service RA provides. |
| Name: | herdo |
| Comments: | Yes it sucks big time! what a rip off |
| Name: | Camping Colorado |
| E-mail address: | tammy.ornstein@gmail.com |
| Comments: | I used Reserve America a couple times last year and it worked out fine (despite the expensive fees). So, I used them again to book a trip over Memorial Day week. I booked a National campground site without a problem. But, after my husband researched the area, it turned out the campground was about 2 hours from where we wanted to be. We found a state park campground and, since Reserve America handles reservations for both, called to switch campgrounds. Well, they couldn't change our reservation between agencies. So the operator said she could cancel my reservation and then I could call the state number to book my campsite there. She said there was a $10 cancellation fee plus the $10 non-refundable booking fee I'd already paid. So, $20 to NOT camp at the first spot. Then I'd have to pay another $10 booking fee to reserve the new spot. Now it's $30 to change campgrounds and that doesn't even include the $20/night regular camp fee! Ridiculous! From now on, we'll just be showing up early to try and get a walk-up site. I won't be using Reserve America. |
| Name: | Steve Tomlin |
| E-mail address: | tomlin1@comcast.net |
| Comments: | I agree. I would gladly pay more each night to support more rangers or park employees rather than a giant squid on the face of camping sucking the life out of it. I use to go to concerts all the time but I now refuse to give ticket companies a single dime of my money. |
| Name: | Kris |
| Comments: | I hate reserve America as well and guess what -it is a Canadian company so the money Reserve AMERICA makes doesn't even get put toward helping conserve our American parks. I found your site because I am so upset with the fact that I can't just decide to go camping and go -sorry no reservation it is total CRAP I work for a living and with my busy schedule I can't always know when I can camp. Just one more freedom taken away....... |
| Name: | None of your Business |
| E-mail address: | notgettingit@you.com |
| Comments: | ReserveAmerica is awesome learn how to read alerts that the website gives you when you book. |
| Name: | unhappy camper |
| Comments: | Today, Governor Brown announced that California will close 70 state parks as a consequence of the refusal of Republican legislators to approve temporary tax extensions needed to keep the parks open. There will be more closings if the parks' budget gets cut further. Earlier this year, Florida's new Republican governor announced that 53 state parks would be closed, but that hasn't happened yet. Public parks, state and national, are among the targets of Republicans' budget-balancing, "starve-the-beast" strategies to privatize the public sector. |
| Name: | Scott Buckley |
| Comments: | I should have looked farther in to using reserve america before booking my sites. Needed to move the dates - have to cancel with the 95% penalty charge and rebook with additiona RA fees!!!! So glad they are getting taxpayer dollars to provide such poor service. They might be even worse than big oil!! |
| Name: | Ann Albert |
| Comments: | I am so frustrated with RA! It's been a horrible experience. Glad to know It's just not me. |
| Name: | Patrick Davern |
| E-mail address: | Davern1@cox.net |
| Comments: | I firmly believe the majority of campsites should go back to first come first serve basis. When my campgrounds in California switch to a 80 percent or so reserve status it created a lot of problems. There are open campsites but only for a night here or there as they are now all reserved. Many people don't show up and the site will remain reserved. |
| Name: | Allen Wilson |
| Comments: | I would not let something as trivial as a rude employee ruin my camping fun. How can you possibly allow someone to get in your braincase like that. The Joy of Camping has nothing to do with the easy on-line booking. If you don't like the telephone experience. Book on line. It is simple as can be. |
| Name: | Becky Wilson |
| Comments: | I have never been treated rudely by a Reserve America employee. They have always been very courteous and helpful to me. I live in Florida if it weren't for being able to reserve a campsite, we Floridians would never have a chance to camp due to the influx of our Nothern Brothern in the winter time. We love you guys and want you here. But thank goodness for Reserve America. I think it is fantastic. |
| Name: | james hill |
| E-mail address: | jhmitchellhill374@gmail.com |
| Comments: | just got off phone with a resesve am. agent ,they were ok, but due to the corp of eng. and the state closing fishing around grand isle ,la., and the state park ,has just cost me $16.00 for nothing!!! i am not happy with this kind of non refundable excuses! why do they expect this kind of fee's. $3.00 would'nt be so bad ! also the state of la. has dropped their discount for america the beautiful to out of state visitor's, i knew about the $10.00 fee to cancel but where did $6.00 more come from? just like thing's from communist China , now i have another b.s. group to avoid !! thank's for listening to My Gripe ....J.M.H. |
| Name: | J.Lopez |
| E-mail address: | httroop@cox.net |
| Comments: | I would like campgrounds to go back to first come first serve! |
| Name: | Cathlene Arnink |
| E-mail address: | carnink4@yahoo.com |
| Comments: | I am an avid camper in California. I find it very unfair that most campgrounds are booked solid 5 seconds after the open window and parks rarly have first come/first serve sites. This closes access to those who do not make it a full time job to grab sites to plan a camping trip. There should be open access to all state parks for a least a percentage of the sites. Very frustrating !! We could all try to get action through new laws. The fees are very high. $60 and up per night at many parks. |
| Name: | Susie Gauthier |
| E-mail address: | susiegauthier@live.com |
| Comments: | I have also had bad experiences with the Reserve America operators. Mine was extremely extremely rude. |
| Name: | Carol |
| E-mail address: | carollynn45@hotmail.com |
| Comments: | I have not had to cancel any of my reservations but I totally agree that the cancellation fees are unreal. Life is uncertain and we cannot help that, forcing us to pay such a high price when things do not go as we planned is just wrong. If a person habitually reserves then cancels they should be penalized but everyone should not have to pay for such inconsiderate people. |
| Name: | MARILYN GRIMES |
| E-mail address: | SNOWFLAKES46@AOL.COM |
| Comments: | FOR YEARS I WAS A STATE CAMPGROUND CAMPER, NOW THAT RESERVE AMERICA TOOK OVER AND I HAD TO DEAL WITH THERE SERVICES SEVERAL TIMES I QUIT CAMPING THE STATE CAMPGROUNDS.THERE EMPLOYES ARE RUDE , THERE CANCEL FEES ARE SO WRONG , AND I RATHER PAY MORE MONEY AT ANOTHER CAMPGROUND THAN DEAL WITH THEM. |
| Name: | Some guy |
| Comments: | Oh waaah! Go cry about it and learn to use the net. |
| Name: | Rich Adkins |
| E-mail address: | clayplay@centurylink.net |
| Comments: | Since this Reserve America process came into being at the behest of bureaucrats that are too incompetent to set up a state by state and federal level system of their own, the availability of campsites has effectively decreased by about half. When one arrives at the campground gate, you are told that there either one or two or no campsites available. Yet, if you do get in, you quickly notice that about half of the sites are empty (but "reserved"). No longer can one travel from one area to another freely (no enforced schedules). Yes, camping now sucks. |
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| Name: | Support public workers |
| E-mail address: | nomorerightwinglunacy@camping.com |
| Comments: | The overwhelming concensus is that camping is/was better managed at the local level by the parks themselves (i.e. state entities), and NOT by ReserveAmerica, a private sector company that only cares about its board of directors and share price. Please keep that in mind the next time any of you consider voting Republican, whose ultimate goal is to privatize everything. What then is next? Corporate sponsorship? How would you like to see "Peninsula State Park, Presented by Chase Bank"? |
| Name: | teardropper |
| E-mail address: | porky418@hotmail.com |
| Comments: | Hey....did I tell everyone how easy and convenient it was to register for a campsite at Watoga State Park in West Virginia. Oh....Silly me! You do this directly with the State Park systems.... not with Reserve America! |
| Name: | teardropper |
| E-mail address: | porky418@hotmail.com |
| Comments: | I've been here before, just stopping in to see whose pissing who off! Quick comment and I'll leave. As a RA employee, the person HaHa, should be fired, a persons disability makes them smile, what's with that!!!!!! I guess this just goes to show the type of people who are actually employed by RA! |
| Name: | scott |
| E-mail address: | eartheffex@yahoo.com |
| Comments: | Hi, I'm from Michigan and been camping in a tent for 3 months a winter in Florida for over 20yrs. used to stay at a private campground in the keys but decided to explore as many Florida State Parks as possible to decifer the best ones. after 5 years of searching have stayed at or visited nearly every FL.State park except only a few. Let me tell you what a pain in the butt it is for a person like myself wanting to explore & camp on the fly: 1. after you call 1st you have to listen too all the options, then you finally get an agent. 2. if you can get into the park you'll need to break down & move all the time to other sites (no-one stays at the site you've moved from). 3. the parks are always usually 1/2 full but show on the computer as FULL, same as the weekends (always show as FULL) but thats not always true. Long Story Short, i'm done with FL. State Parks & Reserve America, thats too bad for them, considering how much $$$ i've poured into them. 1st it was $23, then $27, then $30. Guess what?, I beat the system. Private campgrounds are the way to go, whether a tent, cabin, even staying at a hotel near the beach for a week breaks down to just as much $$$ as a tent in a State Park without the hassle. I found a place to tent (tropical paradise) that charged me $10/night & i had water, elec. and even full cable for my little t.v. |
| Name: | a fellow camper |
| Comments: | I have never had a problem with reserve america people it is the parks that have changed and instilled the cancelation policies the money goes to them not the company that is paid to take the reservations their money is already paid. Parks in most states are constantly being short changed by the government and have to subsidise the ever changing cost of up keep ie: the irratic weather and the damage it does.So if you dont like the stat /federal parks camping policies there are always KOA s and lots of other private camp grounds visit the park duriing the day people |
| Name: | Scott |
| Comments: | This company is a money making racket. Camping is a cheep getaway for family and friends and this company don't give a s--t about that! |
| Name: | haha |
| Comments: | as an RA employee that story below me made me smile. thanks!!! |
| Name: | Disgusted Caregiver |
| Comments: | I am employed by a private company in a group home setting. We have four folks that live in our house. I called our local state park here in NY to set up a camping trip for our folks. When I called the park directly, I was told that I had to call RA and was given the number by a park employee. I called RA, inquired about the dates I needed and then began to ask very specific questions regarding handicap amenities, as all four of our folks are in wheelchairs. I was told there were a limited number of cabins available that were handicap accessible but there was one available for the dates I needed. I then asked about a private shower, in the cabin, as well as a backup generator, as one of our folks is very medically frail and that electricity was a must for several pieces of medical equipment. We arrived at the park, picked up our keys, went to the cabin, to find no generator, and the only way to get all of our folks in the cabin with their medical equipment was to physically remove all of the furniture, including the kitchen table outside. I am not sure why I was specifically told about all of the wonderful amenities for the handicap, that simply were not there, by the way, a concrete ramp to get in the cabin, was the only amenity there was, the "private" shower was across the road, that was fun, carting specialized shower chairs across the road, and once in the shower room, had to lift the chair over a concrete block wall, because it wouldn't fit through the opening to the shower. The RA employee that I dealt with was not rude, but I cannot understand why they obviously just bullshitted me and told me whatever they thought I wanted to hear, I certainly hope that none of them or their families ever become handicap and plan a vacation and this happens to them. |
| Name: | babysitter |
| Comments: | What a bunch of crybabies. It's not too hard to understand the concept: Reserve America contracts with the state or county or national parks to do a service (make, alter, cancel reservations, give info, etc.) The parks services are the ones making the rules and setting the fees. In almost all cases, Reserve America only keeps the reservation fee. Do they not have overhead and employees to pay, just like the parks do? If you don't like the prices or the rules, call or write to the state parks, they are the decision makers. The rules are posted for customers who book their reservations online (if they will take the time to read them), or they are given to them over the phone, and a lot of customers refuse to hear them or are obviously not listening while the operator reads the rules. |
| Name: | Vince R |
| E-mail address: | quitcrying@gmail.com |
| Comments: | I just finished making my bookings. All booked and paid by 8:07AM. I do think the RA system sucks but this is the second year in a row I've gotten both the dates and sites I wanted. In fact I got two premium campsites right next to each other in Big Sur, CA for the same Friday, Saturday, Sunday, and Monday nights. I did however have 14 tabs open and just kept refreshing each one. I'm also at work running on network speed so maybe that had something to do with it as well. Like I said, I think the system is pretty crappy but thankfully it worked out for us again this year. Good luck all |
| Name: | Richard |
| E-mail address: | rmcandrew@mail.com |
| Homepage URL: | http://www.thebankruptcyattorneys.com |
| Comments: | I recently tried booking a site at the 8:00 release time. However, I logged in half an hour in early to see which site I wanted and virtually every desirable site in southern california was already taken even though the sites weren't released yet. I tried grabbing one of the few remaining sites think that maybe they released the sites early but the system said i had to wait until 8:00. Of course at 8:00 a.m. every desirable sites disappeared instantly. I'm fine with first come-first serve. However, i want to know why most of the spots were taken before the sites were released? It seems shady to me. |
| Name: | Dick Wilson |
| E-mail address: | richard.wilson@yahoo.com |
| Comments: | In the old days, if I wanted to change to different site, the ranger would turn his pencil to the erasure side, erase the site number, write in the new number, and say "no problem". |
| Name: | Richard Stains |
| E-mail address: | DicStains@yahoo.com |
| Comments: | ARE YOU KIDDING ME WITH THIS SITE??? GET A LIFE!!!! |
| Name: | Fran Stoneham |
| E-mail address: | Franqs@yahoo.com |
| Comments: | I too, dislike Reserve America. Every year a group of us reserve 8 sites. We like to get the same sites every year for the Columbus Day weekend. I made reservations for 4 sites only to find out one couple couldn't make it, so I had to cancel. Not only did it cost $9.50 to make the reservation it also cost $9.50 to cancel the reservation. When I went to cancel I was told I had to wait 10 days to cancel, no good reason was given, only that so many people make reservations for their friends in order to hold the site. OK, so what's the problem with that? Then when you decide to cancel one they make you wait in hopes that you will forget and get charged for the weekend. Anyway, when I canceled the one couples site I wanted to move the other two couples down closer to us, so there would be an open spot between the two sites. I was told that would be ANOTHER $9.50 to move to another site. I didn't cancel, all I wanted to do was move one couple down closer to us because someone had to cancel. YES I AGREE RESERVE AMERICA SUCKS THE JOY OUT OF CAMPING. I just thank God only our State Parks here in NY use Reserve America and I only have to use them for that one weekend. We no longer camp in State parks due to Reserve America. |
| Name: | Holly Pope |
| E-mail address: | POnygirl63@aol.com |
| Comments: | I just wanted to say that I cannot agree more. I have been camping in the state of Florida in wich I reside for the last 25 years. we used to be able to pick up and go camping any weekend we wanted. For the last several years due to reserve america, we basically have quit camping. It seeems as thought there are never sites available. I now have grandchildren that I wish to instill the love of the great outdoors and of course unless I can plan my trip 4 months in advance, I am not able to get a site. The wintermonths are terrible to try to get a site or shall I say impossible. I feel that they should at least hold some sites back for state residents. Needless to say I am so tired of our natural resourses being turnes into tourist traps. I have expressed my opinion to the rangers and of course it is out of there hands. Thank you for giving me someplace to vent. |
| Name: | Steve Crow |
| E-mail address: | flyinglocrow@frontier.com |
| Name: | unhappy camper |
| Comments: | In early February 2011, Florida announced plans to close at least 53 state parks - to reduce the state's budget, they claim. Although there's no evidence yet to support the suspicions of many Floridians, some are predicting that state park lands will eventually be sold to private buyers. Community leaders in a city near Perdido Key State Park, in Florida's panhandle, expressed interest in buying the park if the state offers it for sale. The same city privatized most of its own public beachfront property by leasing it to private owners many years ago. |
| Name: | Greg McKinley |
| Comments: | Ever since Reserve America came about I haven't been able to camp. All sites are taken 6 months before, and ussually within the hour they go up. I have a great suspicion that there is some group out there using a script to buy up the sites. It's unfair, und if they should let the sites go off in a lottery. |
| Name: | lpv |
| E-mail address: | tj21racing@hotmail.com |
| Comments: | All I can say IS.. It time Floridans take back their State parks for camping. We should be allowed an extra month to book our campgrounds before the rest of the US. I currently writting to Florida State goverment and I suggest all of us Floridans who live here do the same.. Reserve America has Sucks the Joy out of Camping |
| Name: | Cheryl |
| E-mail address: | humphreycustom@live.com |
| Comments: | Reserve America is a convenience worth paying for when you are trying to get into the busiest campgrounds in the country. Reservations 11 months in advance too much to handle? Not for us. I take a 5th, a boat, a truck and a van, about 8 people and drive 6 hours to get to the Florida Keys. We almost always arrive in the middle of the night. Reserve America makes all this possible with on line reservations. I couldn't even begin to go without a guarantee of a place to park. Think their fees are too high to camp at the beautiful Florida State Parks? Pay some of the private parks in the Keys a couple of times and you will quit complaining about ReserveAmerica. |
| Name: | darlene |
| E-mail address: | darlenevogt@hotmail.com |
| Comments: | I agree they have no open camp site but when you are there the open site are unreal. I think the state is loseing so much money because of that |
| Name: | Wayne |
| E-mail address: | whunsaker@connectgradd.net |
| Comments: | I have read a lot of guessbook material, and have heard about some of the things mentioned. I personally have had no real problems with RA. I have always been treated very nice. However, I do not understand how a campsite can fill up so quickly in just a few minutes. I have set up till midnight to try and make reservations and five minutes after midnight all sites were taken. That did happen a couple of years ago. The past two years I haven't had any trouble. I have already reserved sites in the Canal camp ground at Kentucky Lake for two different stays--one at the end of May and one the last of June. Had no trouble at all. No system is perfect, but there's always room for emprovement. |
| Name: | Joe & Jane Streich |
| E-mail address: | jjstreich@astound.net |
| Comments: | We are as disgusted as you - thanks! |
| Name: | Adrien |
| E-mail address: | ImPhaxanation@yahoo.co.uk |
| Homepage URL: | http://www.phaxanationmusic.com |
| Comments: | I tried to make a camping reservation for my father and I for December 31st so we could spend New Years Eve together camping with Reserve America's website. After I had booked the camping site, I got the confirmation e-mail which stated that my camping date was January 31st. I called in to their customer service center to speak with someone to get the problem rectified and I was put on hold for 3 hours. After that three hours, the center had closed and I couldn't speak with anyone. Now it's December 31st, and my camping trip is ruined. I called in just minutes before stumbling upon this website to at least try and get a full refund for their poor customer service...being on the phone for three hours and messing up my date in the first place and they still took $15 out of a $43 dollar reservation. Fuck you Reserve America. Fuck you. |
| Name: | Former RA employee |
| Comments: | I understand everyone's frustrations, but RA is simply following the instructions given to us by the state park systems we serve. RA charges reservation fees, yes, but cancellation and no-show fees are established at the state level. They pay RA to handle reservations and all the technicalities and pay issues associated with reservations, and that's what we do. As to parks filling up faster than before RA was involved, that may be the case. Making any campground RA serves open to any interested party through an online system means a much larger pool of potential customers. The best way to get a reservation is to reserve your chosen park or site as soon as it becomes available several months in advance. People can reserve longer time blocks than they intend to use, but parks generally will close out nights that aren't in use when customers don't show up within 24 hours of their arrival date or leave before their departure date to be fair to other campers who want to use the facilities. There are a lot of safeguards in place, including making all fees and policies clear during the reservation process. Thought it was interesting that the home page here referred to RA employees' entries as "spamming" the guest book. There is more than one side to every story. RA may not be a perfect system but it has a lot of benefits as long as you do your homework on state campground policies and do some advance planning on your trip. Speaking as an insider, they're one of the best employers I've ever worked for. Customer service is a brutal industry that pays in peanuts, but they're very supportive of their employees. |
| Name: | Anon |
| Comments: | I still can't believe that people are stupid enough to think that ReserveAmerica sets up the fees they charge. The fees are set up by the state which CONTRACTS ReserveAmerica to make their reservations for them. There are some contracts that have NO reservation fees, because that is what the STATE chooses. I think people should know facts before they go around ripping down a company based on opinion rather than knowledge. Most of you have no clue what you're even talking about. Just because you had a bad experience or are pissed off because you didn't get your precious campsite or are too incompetent to use their website (which is REALLY easy to use), doesn't mean the whole company sucks. |
| Name: | Tompkins |
| E-mail address: | gotompkins@att.net |
| Comments: | Thank you - just the name of the site made me smile.... |
| Name: | unhappy camper |
| Comments: | Reserve America, the official gatekeeper for most state, Forestry Service, and national park campgrounds, is part of IAC/Interactive Corporation, an aggressive private equity firm which also owns a vast array of internet websites, many with cute names such as Ask.com, Chemistry.com, Busted Trees, College Humor, Zwinky Cuties, The Daily Beast, Insider Pages, iWon, Life123, and MyWay Searchbar. Pro-business politicians, mostly Republicans, have granted Reserve America the exclusive right to control reservations for state, Forestry Service, and national park campgrounds. |
| Name: | RATS WITH NO LIVES |
| E-mail address: | RESERVEYOURSELFRATS |
| Comments: | AS SOON AS RESERVE AMERICA FINDS A WAY TO CHARGE ME A FEE FOR WIPING MY OWN ASS THEY WILL!!!!!!! $10.00 IS MY BET!!!!!!!!!!!!!!!!!!! THAT'S WHAT RATS DO, THEY SCREW YOU LIKE A ONLY A RAT COULD. |
| Name: | RESERVE AMERICA RAT EMPLOYEE |
| Comments: | EVEN THOUGH I WORK FOR "Reserve America" I AM NOT AMERICAN!!! I'M A RAT!!! A MOTHER FUCKING RAT!!! A RAT THAT RIPS PEOPLE OFF!!! A RAT THAT RUINS PEOPLES VACATIONS!!! A RAT THAT DOES NOTHING YET CHARGES FEES FOR DOING NOTHING!!! I AM A Reserve America Employee AND A RAT!!! I AM A USELESS RAT AND I KNOW IT!!! I'M GOING TO KILL MYSELF NOW BY EATING RAT POISON ME BEING A RAT AND ALL!!! I'M SAVING THE WORLD ONE RIP OFF FEE AT A TIME!!! I'M A DELUSIONAL MORON THAT THINKS I'M PROVIDING A SERVICE, I'M A BRAIN DEAD RAT AND I HOPE SOMEONE KILLS ME. I CAN'T BELIEVE I GET PAID TO RIP PEOPLE OFF IN THE NAME OFF USELESS FEES AND BULLSHIT BUT WHATEVER PUTS FOOD IN MY BABY RATS MOUTH, IF I WASN'T A "Reserve America Employee" I'D BE WHORING OUT MYSELF AND MY CHILDREN ON CRAIGSLIST CAUSE I'M A BOTTOM FEEDING RAT WITH NO CLUE NO MORALS NO HEART NO SOUL NO SENSE NO COMMON SENSE OR ANYTHING FOR THAT MATTER,. I'M A "Reserve America Employee" AND I WISH I WAS DEAD CAUSE I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! |
| Name: | Fernando Hurtado Jr |
| Comments: | ONCE AGAIN THESE RAT LOSERS TELL ME AT THE STROKE OF 8AM THAT ALL BUT A FEW SITES ARE ALREADY BOOKED, SO WITHIN 15 FUCKING SECONDS THE WHOLE FUCKING CAMPGROUND IS BOOKED MY MOTHER FUCKING ASS!!!!!!!!!!!!!!!!!!!! RESERVE AMERICA IS A BUNCH OF LYING RATS!!!! I KNOW FULL WELL THERE'S A SCAM IN PLACE HERE AND THERE MUST BE ANOTHER "NUMBER" OR "WEBSITE" THAT PRIVILEGED KIKES GET TO RESERVE THEIRS FIRST!!! THERE'S NO OTHER LOGICAL FUCKING EXCUSE!!!!!!!!!!!!!!! FUCK RESERVE AMERICA THEY SHOULD CHANGE THE NAME TO "CUNT AMERICA OUT OF RESERVATION MONEY FOR DOING NOTHING" YOU'RE TELLING ME THAT EVERY TIME I PUNCH IN DATA TO RESERVE A CAMPSITE THESE USELESS FACELESS RATS GET A RESERVATION FEE FOR DOING FUCKING NOTHING, WHAT A FUCKING JOKE, IT'S CORPORATE RAT FUCKING WELFARE AND IT'S A FUCKING JOKE. A FUCKING JOKE!!!!!!! RESERVE AMERICA IS AND WILL ALWAYS BE A FUCKING SCAM KIKE JOKE RAT WEBSITE BUILT BY LOW LIFE RATS THAT WOULD SELL THEIR MOTHER FOR A LINE OF BLOW AND A NICKEL FUCK YOU RESERVE AMERICA YOU USING AMERICA IN YOUR NAME IS A INSULT TO THIS GREAT COUNTRY HOW DARE YOU ATTACH AMERICA TO A SCAM BULLSHIT WEBSITE BUILT BY RATS. YOU TRULY HAVE NO SOULS NO CLUE BUT OH SOME MUCH MONEY THAT YOU RATS DIDN'T EARN AND DON'T DESERVE. RECUNT UNAMERICA CAN AND WILL BURN IN HELL FOR RUINING CAMPING FOR EVERYONE INVOLVED THAT'S NOT GETTING A CUT. |
| Name: | Jennifer Selah Morris |
| E-mail address: | jmorris1234@yahoo.com |
| Comments: | At this point we are ready to sell our camper. We live in Florida and cannot get a camping site anywhere within a 300 mile radius unless you book a year in advance. It's so sad. To say that I hate this whole system is to put it lightly. I don't understand why they control all the campsites in America. What is the deal? We are beyond fustrated. |
| Name: | Jane Q User |
| E-mail address: | bastdragon@hotmail.com |
| Homepage URL: | http://www.reserveamerica.com |
| Comments: | To whom it may concern. I am a Reserve America employee based out of Wisconsin. First of all, I'd like to inform you that your story (though sad) is completely out of date. As an employee of the company which you tout as "sucking" I can give you a few comments about how we do things. I am not writing this to be rude, only to be informational. ALL OF THE POLICIES THAT YOU ARE COMPLAINING ABOUT ARE SET UP BY THE WISCONSIN DNR. That is the biggest, most important information that you have wrong. We are not the camping police at RA, we can only do what the STATE tells us is allowable. I have to deal with so many calls like yours every day that make ME upset at the system the DNR has set up, but I do my job. It is frustrating, but there's nothing, as an employee of the contracted company I can do. YOU on the other hand had so many outlets in which you could have complained. We have a customer service line that communicates directly with the DNR. You could have called the DNR headquarters in Madison and spoken to their campgrounds supervisor. Unfortunately, you took the cheap and easy way out. You made a website filled with seditious and unupdated information. You did not do your research before making this website. And that, in all honesty makes me sad. I can understand your problems, but again, your complaints were misplaced. Please Remove your seditious website and make your complaints to the correct agency,, the State of Wisconsin Department of Natural Resources, as they are the people who set up the policies with which you are so upset. |
| Name: | Mary |
| E-mail address: | caperkins41@sbcglobal.net |
| Comments: | I just read a bunch of mostly complaints re:Reserve America....do you folks ever take the time to reread what you have written to check for spelling errors??? Or improper English? I guess not. Its just amazing to read and I'm no teacher. Anyway I have not had any bad experience yet with RA either online or by phone. Guess I'm one of the lucky ones but I do know you catch more flys with honey etc, etc. |
| Name: | midnight ranger |
| E-mail address: | seagull-hag@comcast.net |
| Comments: | Here is the other side of the story from a park worker. We have no control over the camper; who books the second 2 weeks in the wife's name, the third in the cousin's etc.;who think we can move other sites around so you can camp next to your friends because you could not book the sites together; who can't stay another night and try to harass people into leaving;who think we can provide a site when they are a day early;who try to put more people or units on the site;who do not know the size of their rig and expect us to again move someone;who leave their site for the day but were supposed to checkout so someone else can check in. Then we have the annual complainers, the destructive children, the people who can't drive their rig, the site jumpers, the novices who drive off with power and/or water still hooked up etc. Advice is to make your reservations early, do your homework, call us if you have questions, have paper and pen ready to take notes, and do not expect us to work miracles. We would if we could. Most of you are great people and we have to work with RA everyday so we know the problems. Thank you. |
| Name: | RESERVE AMERICA SUCKS!!! |
| Comments: | RESERVE AMERICA SUCKS!!! AND THE WHOLE CAMPING WORLD SHOULD KNOW THE TRUTH!!! |
| Name: | Reserve America Employee |
| Comments: | EVEN THOUGH I WORK FOR "Reserve America" I AM NOT AMERICAN!!! I'M A RAT!!! A MOTHER FUCKING RAT!!! A RAT THAT RIPS PEOPLE OFF!!! A RAT THAT RUINS PEOPLES VACATIONS!!! A RAT THAT DOES NOTHING YET CHARGES FEES FOR DOING NOTHING!!! I AM A Reserve America Employee AND A RAT!!! I AM A USELESS RAT AND I KNOW IT!!! I'M GOING TO KILL MYSELF NOW BY EATING RAT POISON ME BEING A RAT AND ALL!!! I'M SAVING THE WORLD ONE RIP OFF FEE AT A TIME!!! I'M A DELUSIONAL MORON THAT THINKS I'M PROVIDING A SERVICE, I'M A BRAIN DEAD RAT AND I HOPE SOMEONE KILLS ME. I CAN'T BELIEVE I GET PAID TO RIP PEOPLE OFF IN THE NAME OFF USELESS FEES AND BULLSHIT BUT WHATEVER PUTS FOOD IN MY BABY RATS MOUTH, IF I WASN'T A "Reserve America Employee" I'D BE WHORING OUT MYSELF AND MY CHILDREN ON CRAIGSLIST CAUSE I'M A BOTTOM FEEDING RAT WITH NO CLUE NO MORALS NO HEART NO SOUL NO SENSE NO COMMON SENSE OR ANYTHING FOR THAT MATTER,. I'M A "Reserve America Employee" AND I WISH I WAS DEAD CAUSE I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! I'M NOT HELPING THE CAMPING CAUSE I'M RUINING IT FROM THE INSIDE OUT!!! |
| Name: | Reserve America Employee |
| E-mail address: | destroycreate@hotmail.com |
| Comments: | I'm A Reserve America Employee!!! AND I'M A FUCKING RETARD!!! I GET PAID FOR DOING NOTHING!!! I GET PAID FOR RIPPING PEOPLE OFF!!! I'M A GOD DAMN RAT!!! I HAVE NO SOUL!!! I GET PAID A LOT OF MONEY TO BE A USELESS RAT!!! I THINK RESERVE AMERICA IS THE BEST THINK IN THE WORLD!!! I BLOW MY PAYCHECK FROM RESERVE AMERICA ON COKE AND CHILD PORN BECAUSE I'M A GOD DAMN RAT WITH NO MORALS OR ETHICS OR ANYTHING THAT HAS TO DO WITH BEING A DECENT HUMAN BEING!!! I'M SUCH A RAT I HOPE I DIE SOON OF AIDS!!!!!!!!!!!!!!!!!!!! |
| Name: | Fernando Hurtado Jr |
| E-mail address: | destroycreate@hotmail.com |
| Comments: | FUCK RESERVE AMERICA!!!!!!!!! GOD DAMN WHAT A JOKE!!!!!!!! WHAT A BUNCH OF CLOWNS!!!!!!!!!!!! THOSE RATS ARE GOD DAMN LOSERS!!!!!!!!!!!!!!!! FUCKING RATS CAN'T DO ANYTHING RIGHT!!!!!!!!!!!!!!!!!!!!! I WISH THESE RATS WOULD GET A MOTHER FUCKING CLUE!!!!!!!!!!!!!!! THESE RATS CAN'T DO ANYTHING RIGHT!!!!!!!!!!!!!!!!!!!!!!! RESERVE AMERICA IS A GOD DAMN MOTHER FUCKING JOKE AND I HOPE THOSE GOD DAMN RATS GET THEIRS!!!!!!!!!!!!!!!!! RESERVE AMERICA = FUCKING WORTHLESS RATS WITH A PIECE OF SHIT WEBSITE!!!!!!! |
| Name: | Kate |
| Comments: | Wow--if the response to Jody below is really from an RA employee, I'd say s/he has made his/her point better than s/he ever imagined. Of course it is best when a customer knows the exact name of the destination, but lay people make small mistakes with complicated names. When it is your job to help people, you think outside the box to do whatever it takes to have a satisfied and happy customer. You know, "customer service." At ~$10 a reservation, I can't imagine RA doesn't have the resources to make sure its computers can do a search to find a location by one or more key words. Of course, the computer operator would have to care enough to do it. If the main objective is to bully and belittle the customer, then there wouldn't be an incentive to do that. Thanks for the heads up, Reserve America. |