Welcome to my nifty Dreambook, a free guestbook service from New Dream Network and the DreamHost!If you have a minute, please add your entry to those below by signing my Dreambook!
| Name: | Susan |
| Comments: | I booked 4 nights for a campground in Lake George for this weekend and called a few days ago to change it to only 3 nights. I was told if I did that not only would I not receive a refund but they would charge me an additional fee on $9, needless to say I left it the way it was and just didn't use it the first night change fee +$9.00 to eliminate one night and no refund = poor service! |
| Name: | Tink |
| E-mail address: | noone@rocketmail.com |
| Homepage URL: | http://none.net |
| Comments: | I am appaled at the whining about the camping fees, especially in California where some parks are being closed. On January 2nd every year literally hundreds of thousands of people get on the phone and the internet expecting a beach front site for 4th of July. There are a limited number of beachfront sites in southern California and over 6 MILLION PEOPLE in the area. How many do you think want to camp? How many actually get sites? How many demand that special accomodations be made for them because they have camped wherever before? People take thier dogs to the beach & let them run and terrorize the wildlife and leave thier small & large packeges around for some person to step in. Take a look t the bigger picture....I'm a camping enthusiast. The camping fees went up right after Grey Davis left office in an attempt to balance the abysmal deficiet he left. Take a look----there IS a big picture out there. |
| Name: | C. Hansen |
| E-mail address: | mybearkodiak@aol.com |
| Comments: | Recently, I took a spur of the moment camping trip to the Sierra Nevada near Tahoe intending to stay at Fallen Leaf Lake campground. I was very discouraged upon arrival to find that, while there were plenty of vacant sites, they were ALL reserved, and there was no such thing as first come, first serve. Keep in mind that I've been camping at this place for over 20 years and this was NEVER the case in the past. I found out that this is the first year they have zero, yes ZERO sites available for people like me, who enjoy going where the road takes them. In order to camp, I was told I would have to call Reserve America, or visit their website to make reservations. GREAT! Needless to say, I did not camp there. I called Reserve America today, to inquire about reservations, and was SHOCKED to find out that there was a nearly $10 fee just to reserve a site, and the sites are now $28 per night! What a joke! And, that doesn't even include the showers. You've got to pay $1.00 per minute or something outrageous on top of the camping fees. Unfreakinbelievable! I totally passed, and even the guy on the phone was like "that's kind of steep", and "lots of the prices have gone up". I think I'm done camping in CA. In fact, maybe they should shut all of the state parks down like they've threatened. Paying over $30 bucks a night for a parking space? Get real. Totally done with this crap. |
| Name: | Hates Ticketmaster |
| E-mail address: | reserveamericasucks@mailinator.com |
| Comments: | Good work. This is a perfect example of what happens when government entity (almost always an unchecked monopoly) subcontracts their work to a for-profit company. The speed cameras and red-light-cameras are another glowing example. |
| Name: | Boodles |
| E-mail address: | bonski@myway.com |
| Comments: | Thanks everyone for the heads up! I was going to make a reservation and found this website. It seems they are trying to make it unpleasant for us to enjoy the great outdoors. I know that when they were trying to make cuts here in Jersey (another debt riddled entity) the first thing they tried to close was the state parks. Hmmm is there some secret government plot going on? Now I'm not sure what to do about our long weekend trip to our favorite peaceful getaway Woodland Valley NY. Thanks again for this website. BOYCOTT RESERVE AMERICA!!! |
| Name: | R.J.FRANZESE |
| E-mail address: | rjfranz67@yahoo.com |
| Comments: | yes, it sucks to make reservations to go camping, but there is an upside. by making reservations, it keeps the loud, un-civilized drunkards/pansies out of the god given beauty of the refuge of the state park system. demanding , self obsesed,loud, ingrates that you are, wouldnt see that thing go wrong evry now and again. people like you remoind me how happy i am of the second amendment and the right to carry concieled weapond in most states. r.a. does a great job and have never had to cancel or had to change plans like it seems you do quite often. next time you plan an outing and you change your plans, dont blame r.a. blame your indecicive behavior and bad planning skills. see ya at the campsite,ill be packed, will you? |
| Name: | :( Camper |
| Comments: | I made reservations over the phone 6 months in advance with reserve america, only to find out the day before we left for Yosemite, that the woman had booked a 18' site for my 29.5' fifth wheel. Now Yosemite is booked for the entire summer...vacation ruined. Like the person who started this page, we too were screwed out of several "fees." |
| Name: | D. Sloan |
| E-mail address: | coydsloan@gmail.com |
| Comments: | We had reservations for St. Andrews St. Park starting June 26 thru July 5th. Unexpectedly, my wife had to work part of the next week so I called and asked to change our reservation to the next week starting on Wed. July 1 thru July 5th. I was greeted by a very nice young man who took care of my business in about 2 minutes and later I checked my email and it was exactly as I had asked. Sometimes things just go right. thankx |
| Name: | Melissa Roberts |
| E-mail address: | nursesoccermom@hotmail.com |
| Comments: | Thank you for having this website. I think it is ridiculous to have RA for our reservations to a campsite. RA made a mistake and put us in a campsite to accommodate a 21 ft rig. We have a 27 ft and now we are told (after having this reservation for 9 months) we cant use it, and will be turned away if your too long. I am so angry. We told them at the time of the reservations we had a 21 ft rig and a 27 ft rig. We are going with friends. RA stated nothing can be done due to there are no other sites or campgrounds in the area available. This is just not fair. Melissa. |
| Name: | Jesse Swanson |
| E-mail address: | jester22315@yahoo.com |
| Name: | Michael Everett |
| E-mail address: | ia728@roadrunner.com |
| Comments: | It most certainly takes the joy and spontaneity out of camping. Plus it sucks money out of the states and turns our parks into profit-generators. I presume RA approaches a state and says, "if you start requiring reservations at your parks, we'll book them for you and you'll get a piece of the action." Then they would approach certain state legislators and pay them off (legally of course) to make it all happen. It's the American way. I would love to get them out of California. |
| Name: | Kara |
| Comments: | I have been trying for months to book a campsite for Lake Tenkiller for the week prior to the Fourth of July. Unfortunately, it keeps stating that the sites are only first come-first serve due to construction. I have had several friends who have been to Tenkiller the last few weeks and say there are no problems with any of the sites. I called them and of course, they reiterated that the sites are only first come first serve. What a bunch of crap. I am glad this website exists. |
| Name: | Dave K |
| E-mail address: | davek@getacampsite.com |
| Homepage URL: | http://www.getacampsite.com |
| Comments: | ReserveAmericaSucks.com is a great site, lets people see the truth about where their camping dollars are going. I think we have a solution coming. An Open source Campsite Reservation System. Allows campgrounds to manage their own reservations without having their customers hard earned money sent to Canada... We will need members and input from other campers to make the site popular, so campgrounds will take us seriously. Visit the site http://www.getacampsite.com , input some ideas, The site is open to your ideas and your input will help no matter how small it is. |
| Name: | J |
| E-mail address: | Jbrehme@hotmail.com |
| Comments: | I totally agree. I've been a camper for years. Reserve America has made the cost and hassle not worth it! Fees keep going up, and I can't say that parks are improving or even being kept decently (see Gaviota State Beach for a hideous expample of the deterioration of park upkeep). They are just another big, bureaucratic pain that sucks the joy out of what used to be the relative simplicity of going camping! |
| Name: | Josh |
| Comments: | Wow, Such a great resource to find for someone like myself. I had pretty good luck with RA until I ran into a problem and was treated like dirt. Very unfriendly customer service who did not understand RA's own policies and continually tried to pass me off to federal and state offices. Terrible experience! I am camping for free in remote BLM and USFS lands rather than deal with RA in the future. Be warned "AVOID RA AT ALL COSTS" |
| Name: | Jonathan |
| Comments: | As a former employee of Reserve America/Ticketmaster I would like to take the time to apologize to anyone who feels misled or has had frustrating experiences with the company. However, any company you deal with is going to have it's bad apples and terrible experiences. I can tell you first hand that most of the people I worked with were nothing but helpful, kind and extremely enthusiastic people working for very little money and even less recognition. If coming onto a guestbook such as this makes you feel better about bashing people who ordinarily do a fine job in what they do then so be it. It's your right as an American. It's also my right as an American to express to you that not every post here is legit. Whether you reserve on the phone or use the online service, each policy is specifically laid out. If you fail to read the "fine print" or terms and conditions if you will then it's noone's fault but your own. I believe "caveat emptor" fits well here. I do understand the frustrations with not being able to do what you "once did". It's part of the moderization of the world. It's going to happen whether you like it or not. I wish I could still buy 10 cent candy but alas that doesn't exist. When you make a reservation the agents at the call center are there waiting for your call. They are trained for about a week and given a script, and facts and details about the campgrounds and the details per each location. There's also a frequent Q&A sheet so if either the caller or the agent has a question or is uncertain of something they can refer to that. They also have support agents standing by to help the agent. I myself have sat on the phone for more than an 30 minutes to an hour on a few occasions making sure the reservation went smoothly. I couldn't with clear conscience just make a reservation willy nilly knowing the effect it would have on that persons personal relaxation time. Now that I've rambled on I'd just like to once again apologize to those with legitimate concerns. I tried very hard not to take the criticisms on the guestbook to heart as I know with myself I scored 100% on all my quality assurance tests. I did my best. I feel the product presented for people who can't make it to the camp or rely on the ease and booking reservations online is sufficient and people need to stop whining about everything that doesn't go there way. My own kids do that. Last I knew children couldn't make reservations. |
| Name: | Kelly Kline |
| E-mail address: | kkplasticrn@aol.com |
| Comments: | we go to pfeiffer big sur state park every year, and since reserve america has been in place we notice the park has been half empty. we think this is partly because with reserved america and the idea of reserving the exact campsite number that you want, there are alot of people who come in for 1 or 2 nights and move on. this ruins it for the ones (like us) who plan to stay at least a week, usually 2 weeks. we have a hard time getting a single campsite for the entire duration of our trip, and it wastes an entire day of the vacation to have to change sites. we wish it would go back to the old system of reserving a campsite for the duration of the stay, but upon arrival driving thru the park to see which ones are vacating that day and choosing your 1 site for the entire time. |
| Name: | DanDan |
| E-mail address: | cdan@geex.com |
| Comments: | Thanks for the very informative site. Tried to reserve a Utah state park and their phone system was down. Some one told me to contact RA so I googled them and notice your site, which I read. Will avoid RA. Good example of what happens when the government gives out a monolopy contract. Destroys the best of both governemnt service and the free market systems. |
| Name: | Steve Johnston |
| Comments: | Idaho just went to Reserve America. Reserve America is the biggest piece of crap in the world. Last year Idaho was using thier in house developed reserve website and it was nice / easy to use and had campsite pictures. Went to ra this year and I fricken hate it. Guess I am not the only one who feels that ra sucks rocks. |
| Name: | Anger Oregon Camper |
| Comments: | Unbelievable that the US Government is so inept they have to hire an arrogant, third-party company to do campsite reservations that charges taxpayers a $9 fee to reserve a campsite. What is this world coming to? |
| Name: | Josh |
| E-mail address: | josh97056@softhome.net |
| Comments: | I have had nothing but trouble with RA. I think they must have paid off someone high up in order to continue their contracts with as many public entity's as they have. I've been trying to make reservations for Fort Stevens state park in Oregon for a summer camping trip, but guess what? I can't because there sucky system has been down for "Unscheduled maintenance" for a week now. Thanks for ruining my camping trip RA. As expected, you suck once again! |
| Name: | Rokjox |
| E-mail address: | Rokjox@clearwire.net |
| Comments: | I bet yoiu find the way the RA firm got the contract was as some kind of a sweetheart deal, from a member of Congress. The reservation system is designed to allow MANY campsites go empty, turning away actual people who have showed up, in favor of those who do not show up. Makes sense if you consider that they get paid for the campsite whether of not the people show up, and if they DONT show up, its easier for the land managers anyway. And 9 bucks a night works out to $240 dollars a month if you pay direct, and $510 buck a month if you pay through the reservation system. This is very close to my mortgage, for which I get a complete house and a little equity. For your money on a campsite, you get a worn out picknic table, a fire ring and a pit toilet. The profit is insane and SOOO tempting for those who enjoy taking your money away for nothing but filling out an online form. America is being screwed on its public lands, and the joke is YOU. |
| Name: | Tom Peacock |
| Comments: | My experience with RA is somewhat different. Maybe because I camp in Texas. I use RA all the time. The reservation fee for Texas State Parks is a very reasonable $3.00. I would rather pay that than burn up time and cell phone minutes or long distance charges hold with the Texas Parks and Wildlife Department(TPWD) reservation system. The TPWD reservations is really quite efficient too and will call you back if you prefer. The cancellation fee is $5.00, which is the same whether you made the reservation through RA or TPWD. The fees you pay may be state fees that RA is obliged to charge. I've never actually spoke to RA customer service, because if I need to change the reservation, I call TPWD directly. My reservations at Federal facilities have always been easy. My main beef is that the computers are not always accurate. Sometimes they take reservations and sometimes they don't. This may be because they are having difficulty interacting with the state system or because of their own problems. I don't know. Maybe the difference is that the TPWD maintains a competing system, so RA does not have a monopoly and must earn its fee by making reservations easier. I can't imagine a state giving away the ability to make reservations at its own parks. Particularly for walk ins. I am sure that the complaints here are legitimate and I don't dispute them. The problems may be more complex that just RA sucks and may need to be addressed at the state level. Take it to your Representative. |
| Name: | Mr. Jeff Barnes |
| E-mail address: | hicoach56@yahoo.com |
| Comments: | Thanks for your hard work. i'm not going to get into it but you make good points and the sooner Reserve America gets "called to the carpet" or maybe replaced the better. I've reserved 10-12 sites and a 75% satisfaction rate is not too good. I've looked over and over to find their cancellation policy to no avail. I'm not sure why (well maybe I am now) it isn't posted all over the website. Any company who is trying to be upfront will feel good about sharing it. Those who know thier policies are rude and unforgiving hide them as much as possible. RA included. Finally if all the RA emplyees who are taking sides with their company really wanted to avoid the conflicts they should make their jobs easier and see to it that the policy is more readily available upfront. |
| Name: | Alexis |
| E-mail address: | alexis@yahoo.ca |
| Homepage URL: | http://fricio.biz.ly/evista/evista-side-effects.html |
| Comments: | Our partners : <a rel="dofollow" href="http://braose.biz.tc/cozaar/cozaar-cough.html">cozaar cough</a> is about cozaar cough... <a rel="dofollow" href="http://darwin.9k.com/acomplia/">acomplia</a> is about acomplia... Looking for information and found it at this great site. There's also some on our site |
| Name: | Stank |
| E-mail address: | farmers79@yahoo.com |
| Comments: | We reserve campsites in California - at exactly 9:00 am on the first available day of the month. EXACTLY. We have used them for 13 years (which includes the original service. Once the server issues were resolved, it's been like hitting the lottery when we get a site. I couldn't have ever got a site otherwise. If RA keeps a campsite open, because the STATE or FED funding continues to dry up - so be it. When I camp locally, I've had success. I consider my fees a donation if I can't use the campsites after I've made the reservations and cancellations. Nothing that anyone says here will make me feel badly about camping. Nothing that RA does will make me angry. The karma that comes from Nature supercedes all agrivation caused by the internet, phone, State or Federal officials. I'll camp next to you and be a considerate neigbor because I beleive you're a good person. Have a great day. |
| Name: | Kirk |
| Comments: | I booked a campsite thru Reserve America and then after confirming and seeing the email confirmation, I saw the fine print at the bottom stating it was a disabled persons campsite. I called immediately (several weeks prior to the date of the reservation) to explain the mistake, and they still charged me $18.50, canceled the reservation, and said there were no longer any other sites available. The woman on the phone even said, "Oh yeah, people call with this problem all the time." What the hell!? This is a blatant fee trap! |
| Name: | Massachusetts Mike |
| Comments: | Yup, they suck. Businesses with no competitors always have the rudest employees. |
| Name: | Jim Salter |
| Comments: | I came to this site because I was going to list my camp ground with Reserve America, but the second I learned Ticket Master was the parent company I quit that idea... I know the latter is a rip off and sounds like reserve America is too. Thanks for the heads up. Jim Salter |
| Name: | KenKamps |
| Comments: | I found that in Massachusetts, you can at lest try and complain to the following number : "Comments or questions regarding the $9.25 reservation transaction charge may be addressed to (617) 626-1480." Lets give the power back to the park rangers. ..And yes Recreation.gov is just a front for Restrict America. |
| Name: | josh eberhard |
| E-mail address: | jpeberhard625@aol.com |
| Comments: | I have been trying to book campsites in the keys for two weeks and have not been able to speak with a real person about my reservations. ( Some of you may remember the day when you called and PERSON answered the phone.) I only hope everything works out when we get down there. What little experience I have with reserve america has been a nightmare. Thank you for posting this website. |
| Name: | Rich |
| E-mail address: | stinkyf118@yahoo.com |
| Comments: | Reserve America should be called "Restricted America". It is likely the worst internet experience I've ever encountered, and the fees for reserving a spot for me to camp in my own country are prohibitive. Terrible service, rude, unknowledgeable employees, and outrageous fees are just the beginning. I cancelled one reservation I had, and they charged me $20!!! I cancelled the spot over a month in advance!! To make things worse, when I cancelled it, they accidentally cancelled 2 other reservations I'd made. This is our country. We shouldn't be raped to camp in it. |
| Name: | Unhappy Camper |
| Comments: | www.recreation.gov, which some posters here seem to believe is better than Reserve America, is "partnered" with Reserve America. According to the website, recreation.gov controls reservations in federal, not state, parks and recreation areas. Anyone interested in giving their credit card number to Reserve America should read their rules and understand that if you need to cancel for any reason, they will charge a substantial cancellation fee and, in certain instances such as reserving a cabin, Reserve America will keep the entire amount if the camper cancels. Before Reserve America took over, there was never any problem with cancelling a reservation when the park rangers were in control. If Reserve America charges you for anything you do not wish to pay for, you can contact your credit card company in writing and request that the charge be cancelled. |
| Name: | Bo again |
| Comments: | Also if you decide to come to my park tell me you hate RA i will get you in... Prob with a discount. ;) Problem is i can't tell you which one it is. Happy camping guys. Stick with it. |
| Name: | Lets just call me Bo |
| Comments: | Hello everyone. I am a state parks employee which park i will not tell because i don't believe i am aloud to and don't want my comment catching up with me. haha But i will say from my point of view i love this site. I freakin hate RA. But i love you guys coming out to camp. We have to deal with them every day... There system sucks and there tech support sucks even more. What a pain it is to us. Please don't give up on us. We want you to come out and enjoy the parks. And we will do our best to work with you to get what you want. We love it out there just as much as you do. Don't give up and keep on hiking. B |
| Name: | KenKamps |
| Comments: | Try going to the top ! Write a letter to Secretary of the Interior Ken Salazar Mailing Address: Department of the Interior 1849 C Street, N.W. Washington DC 20240 Phone: 202-208-3100 E-Mail: feedback@ios.doi.gov Why are all issues having to do with the great out of doors handles by the interior department ? Only in America |
| Name: | Max |
| Comments: | Here is a web page and a phone number that you might use to lodge a complaint against Ticket Bastards, but it looks like www.recreation.gov is just a front for RA. Well maybe they have better customer service. https://www.recreation.gov/contact.do NRRS Reservation Toll Free 1-877-444-6777 International 518-885-3639 TDD (877) 833-6777 |
| Name: | Max |
| Comments: | The problem with reserve amerika is GREED. Its time to take the profit motive out of the equation. GIVE THE POWER OF THE PEOPLE BACK TO THE PEOPLE This land is your land , this land in our land It does not belong to TICKET MASTER. (ReserveAmerica was acquired by IAC’s Ticketmaster/Citysearch division for $22 million in 2001) Its time to petition our government into changing this broken system. You Should also check out : www.Recreation.gov Which is another way to reserve federal lands. It still charges a fee but at least it does not appear to go to TICKET BASTERD. |
| Name: | Dan Christensen |
| E-mail address: | danthor@verizon.net |
| Comments: | If RA Ripped you off & You want to try to go it alone get ready for the run around of your life. Freedom Campers are sent on a journey specifically designed to eat up your time and money and ruin your vacation. Just try to get your money back from the state parks and prepare yourself for a beaucratic run around as well. I was told that a Debra Smith had the Power to refund and asked her directly if that was so. 1 hour later she told me only the campsites themselves could refund and to phone EACH ONE. Have Fun riding the rip off run around train. ---Dan |
| Name: | christine miller |
| E-mail address: | tap.dancer@comcast.net |
| Homepage URL: | http://google |
| Comments: | I have been with RA for many years and I think they are a wonderful establish. They are alway very good to me and My camp site is alwalys ready for me when I arrive. |
| Name: | Stacey |
| E-mail address: | smazuelas1@hotmail.com |
| Comments: | Reserve America (A TICKETMASTER COMPANY) has completely taken over RESERVING FEDERAL LAND- how can this be? Here's a prime example of how their reservation system DOESN'T WORK- I recently stayed at Crescent Lake Campground in MN and spoke with the camp host there- she was talking of the multitude of issues they've had come up since this system has been in place and told of someone who was camping in a site (first come, first serve this person thought- as it always had been) when the people who reserved the site showed up later in the week to camp. The guy currently in the site refused to leave and the couple reserved to camp there LEFT and drove the 5 hours BACK HOME. What else are you supposed to do when you're camping in a remote location you've never been to on a holiday weekend??? Things like this happen constantly yet Ticketmaster/Reserve America bears no brunt of it because they're not there when issues arise. These aren't PRIVATE campgrounds, you can't install a reservation system without ponying up for someone to be on site to check people in/manage the place. My family's been camping at Crescent for over 40 years and there's never been a problem with how the place has been run. Now people are bickering over sites and volunteer camp hosts are stuck in the middle, powerless. It's FEDERAL LAND, folks, not private and shouldn't be managed as if it is. |
| Name: | Jose |
| E-mail address: | jmazuelas@hotmail.com |
| Comments: | Just went to crecent lake in minnesota and found out that reserve america, i mean ticketmaster has taken over that campground People were angry we've been going there for 40 years and never had one issue We went there on thursday and there was 1 site left. HOW CAN YOU RESERVE FEDERAL LAND THAT IS OWNED BY TAXPAYERS???? I would like to know if there is a plce wher you can complain. I will gladly write a letter to anybody and send it anywhere in whashington. If enough people do this we will get attention. F**K TICKETMASTER |
| Name: | Jude |
| Comments: | I've been camping at Lake Dennison for 12years and never had a problem until Reserve America took over. A few years back I reserved a site on the water and drove from New Hampshire only to be told at the park that they were closed because pipes burst. RA was suppose to contact me ahead of time, which they didn't. We were actually giving a site at Otter River which is down the road(not to happy about that). I tried to book a site Memorial day weekend and it said walk in only first come first serve. Drive all the way there to be told no vacancies. I explained and was told they have no walk in anymore and RA has been told to take it off website but they refuse. I drove over an hour to get there only to drive another hour and a half back home. Totally ruined my weekend. These state parks have to find a way to get rid of dealing with this company and go back to the way it use to be. BOYCOTT RESERVE AMERICA |
| Name: | Joyce |
| E-mail address: | elliottjme@msn.com |
| Comments: | I thought this website was kind of crazy until today. I jumped on line first thing in the morning to try to book Memorial Day weekend 2010. Nothing is available within an 80 mile radius! So much for the everyday people who just want to go camping for a few days. You can't find anything. |
| Name: | UnhappyCamper |
| Comments: | I think the author of this website doesn't understand that giving control of state parks and forest recreation areas to a corporate reservation system is part of the process of privatizing the public sector. Functions that were previously done by public employees at each park are now outsourced to one or more private reservation companies. Suggestions that going back to the previous park-operated system, which worked just fine for everybody except conservative lawmakers who serve the private sector, will fall on deaf ears. |
| Name: | lunkaransar |
| E-mail address: | kathleen_oreilly@yahoo.com |
| Comments: | We need this site! The worst thing about RA is that what is on the web is not what is actually available! I have not had these nightmare encounters that others report, so perhaps the site is working! Either way, I would rather talk to someone at the park, even if we create more government jobs, then someone who has no interest or knowledge! |
| Name: | William J Tacherra |
| E-mail address: | tacmac210@sbcglobal.net |
| Comments: | I also hate ReserveAmerica. as their website is almost impossible for me to understand it does not seem to work. |
| Name: | Matt Conti |
| E-mail address: | campingfun@yahoo.com |
| Comments: | I love RA. Never had a problem reserving the perfect camping spot. Stop crying & Get a life. I hope you all stop going camping, there will be more spots open for normal campers like me. He He heeeee. NYC Rules. |
| Name: | Claree |
| E-mail address: | icanaskquestions@smart.com |
| Comments: | I've ready your story and I understand how shocked you were, however it was you who neglected to inquire about the cancellation policy upon making reservations. You're angry at a company because you personally did not do any research or ask questions before paying. If buying plane tickets, wouldn't you want to know if the tickets were non refundable? The same applies here. This website is one big sob story and you aren't helping anyone. I'm sorry that you were not smart enough to ask about cancellation policies (most people do this before paying) with this company. Take responsibility for your own actions. |
| Name: | Claree |
| Comments: | I've ready your story and I understand how shocked you were, however it was you who neglected to inquire about the cancellation policy upon making reservations. You're angry at a company because you personally did not do any research or ask questions before paying. If buying plane tickets, wouldn't you want to know if the tickets were non refundable? The same applies here. This website is one big sob story and you aren't helping anyone. I'm sorry that you were not smart enough to ask about cancellation policies (most people do this before paying) with this company. Take responsibility for your own actions. |
| Name: | Jennifer Palmer |
| Comments: | COMPLETELY agree. What a rip off. and the information is incorrect. half the campgrounds in my area that allow dogs do not have the dog's allowed symbol. and this is dog friendly bay area! Camper's are mostly budget-minded, why allow Ticketmaster types to price gouge us? |
| Name: | sherry |
| E-mail address: | sherry.riley@sbcglobal.net |
| Comments: | I HATE RESERVE AMERICA!! I camp alot and have for years and the RA site is horrible. It is user UNfriendly, it is difficult to navigate, it is impossible to cancel reservations. I hate it..I want the old site back..or let us go through the State Parks site..I'm in Texas.. Thanks for having the sounding board.. Sherry |
| Name: | sherry |
| E-mail address: | sherry.riley@sbcglobal.net |
| Comments: | I HATE RESERVE AMERICA!! I camp alot and have for years and the RA site is horrible. It is user UNfriendly, it is difficult to navigate, it is impossible to cancel reservations. I hate it..I want the old site back..or let us go through the State Parks site..I'm in Texas.. Thanks for having the sounding board.. Sherry |
| Name: | Becky Hicks |
| E-mail address: | bhicks@gptx.org |
| Comments: | Hi, I was just wondering if you ever came across a camping reservation on-line system that you thought didn't suck. I work for a camping park and we are looking into going on-line. But, we do want to offer good customer service also. Any suggestions? |
| Name: | Some Camper Guy |
| Comments: | How about starting a website that has links to all of the campgrounds that can't be reserved through RA? Supposedly there's tons of them out there. You'll give people other options and those who don't want to deal with RA won't have to. |
| Name: | Travis |
| Comments: | THANK YOU. i HATE reserve america. Its a capitalistic venture on something that is supposed to be public. I have argued so many times with these people and its a monopoly on reserving because now there seems to be no other way. Bring down Reserve America! |
| Name: | luke |
| Comments: | i'm with you man... reserve america sucks |
| Name: | sergio |
| E-mail address: | kevbry123@yahoo.com |
| Comments: | Boy this is something! I love the outdoors, nothing but fresh air sucking in your longs, no noise, is just do what you want! but remember this is just the way THE UNITED STATE OF AMERICA, is coming to be, no more freedom, |
| Name: | the great ukraine |
| Comments: | i love america; its the only place where we can hate those black monkey people. |
| Name: | who cares |
| E-mail address: | youallsuck@yousuck.com |
| Comments: | Quit your complaining, I should be the one complaining about having to deal with you lunatics all day. |
| Name: | who cares |
| E-mail address: | youallsuck@yousuck.com |
| Comments: | Quit your complaining, I should be the one complaining about having to deal with you lunatics all day. |
| Name: | Melissa |
| E-mail address: | me@yahoo.com |
| Comments: | WaaaWaaaaWaaaa, I wish you winers and complainers would stop camping. That would save me the headeache of having to deal with you on a daily basis. Policies are put in to effect by the agencies, not by RA, and our job is to uphold the policies, including cancel fees, and reservation fees. Maybe you guys should take a look at one another, the reason for all those empty campsites? Someone booking over max time period, probably by using their dog's name, and only using it on the weekends. You are the ones that SUCK! |
| Name: | Jack |
| E-mail address: | 5selma@myway.com |
| Comments: | Resevere America's reservations system SUCKS and their employees are morons. 3 years in a row after painstakingly giving them names and addresses of all the parties staying on the 6 sites we reserved, they send me conf emails omitting the names of the parties they just asked for. And of course upon check in, there is always a problem because the person checking in doesn't have his name on the res. And last year they sent all the reservation numbers to the person on the first site I booked. They also sent this person my CC info. This is the last year we reserve through them. I'd rather pitch a tent on my fucking lawn. |
| Name: | Jack |
| E-mail address: | 5selma@myway.com |
| Comments: | Resevere America's reservations system SUCKS and their employees are morons. 3 years in a row after painstakingly giving them names and addresses of all the parties staying on the 6 sites we reserved, they send me conf emails omitting the names of the parties they just asked for. And of course upon check in, there is always a problem because the person checking in doesn't have his name on the res. And last year they sent all the reservation numbers to the person on the first site I booked. They also sent this person my CC info. This is the last year we reserve through them. I'd rather pitch a tent on my fucking lawn. |
| Name: | Lacy C. Mitchell |
| E-mail address: | lacybob2@aol.com |
| Comments: | I also have experienced ridiculous treatment due to the reservation system in place. Florida State Parks, beautiful, however I will pay and go to private campground rather than deal with the beaucracy presented by RESERVE AMERCIA and STATE EMPLOYEES lack of TEAM WORK, and both's attitudes. Perhaps when both organizations face layoff's due to lack of business, they "might" have the mind set to think of how they have done business and treated customers. Then again, I doubt it, these people do not have a hair of customer service about them. |
| Name: | waa lets cry and keep writing the stuff on here |
| E-mail address: | waaawaaawaaaa big ass babys |
| Comments: | this cust of ra Let me see if I can help some of you that want a State Park camping site in the Lower Fl. Keys at Christmas. Lets see there is about 150,000 people that want less than 100 sites that will handle a 30'-0" RV. Now I'm not Canadian but where I went to school thats not good odds. Its not FLORIDA STATE PARK, RESERVE AMERICA, or THE CANADIANS fault, do the math! As for as Canadians having a leg up on the rest of us, its just not true, don't believe everything you read. I stayed 9 days at Bahia Honda & 7 days at John Pennekamp during Chistmas & New Years of 08 and met a lot of good campers from all across America, but I did not meet any Canadians and only saw one tag from Canada in the campgrounds. I reserved 13 days at Curry Hammock at Thanksgiving, & 13 days at Bahia Honda at Chrismas/New Years for 09, and I'm from North Carolina. As far as the rest of you that got the same great ocean front site year after year and now you can't, boo hoo, now you know how the rest of us felt when we couldn't get one for years & years before ReserveAmerica leveled the playing field for everyone. Yes you do have to plan ahead if you want a site at the most popular campgrounds at there busy times. I can live with that. ReserveAmerica keep up the good work. now they understand what making resv at ra means go ahead and try to get around it you never will ra is the place to make state resv i had a hard time when i first tryed but ya know what its like a riding a bike get back on and try again or lets see when 9 monts in adv. ibet ya get a site in ny or 6 months in adv. for mass i bet ya get one or lets see fed nataional parks is 6 months or fl is 11 months or conn is 11 months if you are having such a cry baby fit about this why don't you call your state they are on top of this not ra they are just a resv center that was hired to make resv because would you like to be the state park that has 800 people callin a day to make a resv when do you think they have time to clean the park and keep it up if they are on the phone all the time making a resv huu huu well lets see duuuuuuuuu |
| Name: | gary herman |
| E-mail address: | brandx52@optonline.net |
| Comments: | reserve america is yet another example of what's wrong with american business. the customer service people know nothing about the service they provide, yet they act as the gatekeeper's to the american park service. awful, awful |
| Name: | ron smith |
| E-mail address: | tsmith1946@gmail.com |
| Comments: | Well how about that. After 14 tries, I got to submit something I didn't think would be posted. :-( Sorry for the wasted bandwidth. My comment: RA has started making the state park "site-availability" appear to have your favorite site open. Once you make the reservation, and pay their fee, you find out that your site "will be assigned on check-in". Now they collect another $5 to cancel! Apparently RA people read this site, so let me say in my mildest voice, "RA SUCKS"! |
| Name: | ron smith |
| E-mail address: | tsmith1946@gmail.com |
| Comments: | I cannot enter a comment. I keep getting the "Type in the letters/numbers in the box" over and over again. Has the site been hacked by Reserve America? If so,let me say RA, YOU SUCK! If I ever get to submit a comment, I will elaborate. |
| Name: | ben klitzkie |
| E-mail address: | benklitzkie@gmail.com |
| Comments: | We must band together and do something. I have never met a soul who liked reserve america. I don't know where to start I don't know if there are elected officials or anyone to lean on but there must be a better way. Reserve America is another example of our county privatizing everything under the sun. We have numbers! we can do something! We must do something! Thank you so much to the creator of this site. I hope we can use it as a tool to organize our fellow campers who are sick of jumping through hoops in order to go camping! |
| Name: | Lorie Berget |
| E-mail address: | uhguru@yahoo.com |
| Comments: | I agree that it's the pits you have to be nickel and dimed to death to make reservations. I'd be happy to pay a higher camping fee to get rid of Reserve America!! |
| Name: | kathy |
| E-mail address: | dancewiththewind |
| Comments: | I too have been camping at Pinecrest, California since I was 9yrs old--now nearly 60--so many happy times--used to be first come, first serve--always started our travels early in the morning to get there and be in line when the ranger station opened--was actually part of the excitement for us as campers! Then we would tour the campsites and pick one out!! NOW with reserveamerica it is such a headache--have not been able to camp there as we pleased for several years!! The last times we did we ended up doing a Chinese Fire drill to stay there 5 days(we moved twice) AND no one ever showed up to claim the spots from which we moved--The last time, we took the only time we could find (not our best) and our families were unable to come up! As for this campground--they do reserve by campsite AND I think this is part of the problem--Would be best to just reserve a campsite and not just a particular campsite--would allow all those one day openings to mesh into something productive--rather than the Chinese Fire drill syndrome-- ONE MORE THING--Even with the tediousness of trying to get a reservation at this park(which used to be totally full) and RESERVAMERICA telling us it is full--IT IS NOT!!! I have never seen sooooooooo many empty campsites going to waste--MY POOR WONDERFUL PINECREST |
| Name: | jeremie |
| E-mail address: | waterboy_333@hotmail.com |
| Comments: | i agree that it sucks hard to not be able to go and pay like we used to. i have gone to oceano dunes srva in CA for the last 20 years, and now have to have RA reserve the spot. normally it was $8 a night but since ALL spaces are RA spaces it is $10 plus fees. that blows!! |
| Name: | patty |
| E-mail address: | plhogan@ocsnet.net |
| Comments: | Hi I live in an rv park on Succuss Lake I've lived here all my life,for the first time I decided to rent a camp sight for memoral day weekend due to the company I plan to have. I went to the ranger station to reserve a spot and thats when he told me I had to do it on line,No problem I thought!.I looked around at sights found one from the details that are posted on line "Full Shade" I booked it for 3 days finally I went down to see it and hell theres one tree on the east side no western shade,so I found one that was two sights over that the details said it had partial shade and in reality it had Full Shade and it hadn't been booked yet so I thought o.k. I'll just go down to the ranger station and switch spots No! No! No! They first had no idea how to switch spaces, They finally gave me a phone number I went home called them, my battery went dead waiting to talk to someone, I couldn't find where to go on reserve americia to switch spots but they were sure adiment about the cost of switching spaces It was such a nightmare I do not ever want to deal with these people EVER AGAIN! What ever happend to either going up to the ranger station and reserving a spot,or hell we never had a problem with iron rangers.I do not have time for all there bullshit that it takes to do a simple task. Thank-You Patty |
| Name: | Bob Greene |
| E-mail address: | rmgreene@tva.gov |
| Comments: | Too bad this company has their greedy hands on the State Forest Services. |
| Name: | Ellen Lloyd |
| E-mail address: | pickleslv@yahoo.com |
| Comments: | I had the exact same problem as Mike Gutierrez wrote but my location was Lake Sonoma! RA has the worst map for trying to locate your favorite campsites. I hope we don't have to resort to winter camping when reservations are not needed! |
| Name: | Nathan Edelman |
| Homepage URL: | http://www.njedelman.com |
| Comments: | It angers me to hear your story. I can see this happening to me. I would love to see alternatives to RA, but I'm sure the state governments would do a terrible job with this. This is an area where we need more competition! Keep up the good work! |
| Name: | jen |
| E-mail address: | jenkran@comcast.net |
| Comments: | I hate them too yet as I read on there is little or nothing that we can do. Shall we stop camping? hmm |
| Name: | Mike Gutierrez |
| E-mail address: | mike.gutierrez.kp@gmail.com |
| Comments: | Well, I was wanting to camp at my favorite desert campground and do some rock climbing with the family in Joshua Tree, CA...All spots were taken, and was told Reserva America had taken over. There was a post that used to sound familiar...we also had made friends with the Rangers of the parks, and got to know some. Now I can't even find my favorite camping site on their webpage, and keep getting redirected to another campsite where there are no boulders to climb for the kids. I'm not happy at all with their webpage, and wish it would not be run by Ticket master, if that is indeed the parent company for RA. I agree with this site, in that every park should hire some local web developers who at least know the park, and make it easier to make and cancel reservations. With the way the economy is going, this would be a good idea to kick start the economy by having parks hire local web masters to run their reservation systems, not just contract it out to some large corporation, that has poor customer service. |
| Name: | h karmanocky |
| Comments: | wow - i was just about to use RA until i came across reserve america sucks- which reminded me of a few similar experiences i had in 2006, but hadn't remembered to still be angry. thanks for all the great stories. |
| Name: | Happy RVer |
| Comments: | Let me see if I can help some of you that want a State Park camping site in the Lower Fl. Keys at Christmas. Lets see there is about 150,000 people that want less than 100 sites that will handle a 30'-0" RV. Now I'm not Canadian but where I went to school thats not good odds. Its not FLORIDA STATE PARK, RESERVE AMERICA, or THE CANADIANS fault, do the math! As for as Canadians having a leg up on the rest of us, its just not true, don't believe everything you read. I stayed 9 days at Bahia Honda & 7 days at John Pennekamp during Chistmas & New Years of 08 and met a lot of good campers from all across America, but I did not meet any Canadians and only saw one tag from Canada in the campgrounds. I reserved 13 days at Curry Hammock at Thanksgiving, & 13 days at Bahia Honda at Chrismas/New Years for 09, and I'm from North Carolina. As far as the rest of you that got the same great ocean front site year after year and now you can't, boo hoo, now you know how the rest of us felt when we couldn't get one for years & years before ReserveAmerica leveled the playing field for everyone. Yes you do have to plan ahead if you want a site at the most popular campgrounds at there busy times. I can live with that. ReserveAmerica keep up the good work. |
| Name: | Max Moon |
| E-mail address: | maxmoon26@gmail.com |
| Comments: | Hi (Didn't even get your name!! sorry!), I read your website and appreciate your opinion - in fact you've sold me even though I haven't used RA's services. I hate bad service and your story sounds genuine enough especially when you were initially willing to eat some of the costs of cancelling and yet she cancelled you wholly anyway. I will do as you say and never use the services (well, technically, can't use the services because the website is down!) and will spread the word. Heck, I might even write my local politician. Anyhow, I'm sorry you can't even go to your favorite camping site any longer...take care. -max |
| Name: | Carey McConnell |
| E-mail address: | careymcconnell@yahoo.com |
| Comments: | I just had a similar experience, not quite as expensive, but just a infuriating. I made a mistake on my reservation and made it Sat and Sun nites instead of Fri and Sat nites. I called RA immediately and, you guessed it, they charged me $7.50 to correct my error. Anyone can make a mistake, and if I'd made this mistake at the campground, the rangers would have fixed it free. UnhappywithReserveAmerica in Florida |
| Name: | Carey McConnell |
| E-mail address: | careymcconnell@yahoo.com |
| Comments: | I just had a similar experience, not quite as expensive, but just a infuriating. I made a mistake on my reservation and made it Sat and Sun nites instead of Fri and Sat nites. I called RA immediately and, you guessed it, they charged me $7.50 to correct my error. Anyone can make a mistake, and if I'd made this mistake at the campground, the rangers would have fixed it free. UnhappywithReserveAmerica in Florida |
| Name: | Souther Californian Native |
| E-mail address: | carolbeachnut@aol.com |
| Comments: | Love this site. I have camped at Doheny State Beach for years, starting when I was 6 months old. Now our tradition is staying at Doheny every Thanksgiving going on 32 years. We've ALWAYS had a beachfront until Reserve America took over. Sure, sometimes we have succeeded, but not always. The worst thing is to have a rep answer that is new. I just want her to grab the site and then they can read me the script. Takes longer to tell her how to do it. Very stressful, since our "tradition" depends on having a beachfront. Now, my husband and I take off work, have 2 cellphones, house phone, and 2 computers ready to go a few minutes before 8:00 a.m. We also have 3 other friends trying. If we're not in by 8:20, guaranteed we won't have a beachfront site. If anyone has any ideas on how to succeed with getting through RA by 8:00, please let me know. |
| Name: | gina mccolloch |
| E-mail address: | sgofhb@aol.com |
| Comments: | I agree reserve america sucks big time. They are not even located in the state in which we want to camp. They don't have a clue what we are talking about they are rude and should be taken out. |
| Name: | Scott C |
| E-mail address: | sirrockabye@hotmail.com |
| Comments: | Used to love going camping but RA makes it a task to simply get a site. We used to go to the same place every year and actually knew the Park Rangers. Theyd recommend nice sites and advise us where would be good for kids, near the water, etc etc. We went so often we started bringing the Rangers cookies and brownies and they got to know us and it was great. The RA took over and the whole experience starts on a negative note. Apart from all the good sites magically dissapearing-the help is indeed unhelpful. I wanted a specific camp site and after having their website be an exercise in frustration, made a call to reserve via phone. I had a month window to reserve a site and the girl on the phone couldnt simply tell me which days were available so I sat on the phone and literally had to ask her over and over is Apr 1st available? No. Is Apr 2nd available? No. Is April 3rd...etc etc. A Painful experience. This is one area I have no issues my tax dollars going for, yet they still manage to muck it up. On that same note-if Tax Dollars pay for Parks....why do we have to pay fees to use them? |
| Name: | Move on |
| Comments: | We have used RA in CT,WY,UT, and AZ online without problems. I think it best if you don't like RA you should go to a private CG that does their own reservations with more personal service. For all who are complaining about the cost, it certainly won't be cheaper but then you probably will be happier in the long run. In the mean time there will be more sites for the rest of us and we won't have to camp next to you and hear you bitching. Happy camping. |
| Name: | erocking |
| Comments: | I usually have good luck with them, but this most recent time I reserved a site, then 24 hours later they canceled my reservation "due to a system error". Unfortunately, I had already left and didn't know they had canceled it until I showed up at the campground. I mean, really. reserveamerica, get your crap together. Don't give me a site if it's not available! |
| Name: | Leah Reichner |
| E-mail address: | l.reichner@verizon.net |
| Comments: | And another thing..... Although RA said all the sites were taken- there was a ton of sites that were unoccupied the entire time I was there. What's with that?? |
| Name: | Leah Reichner |
| E-mail address: | l.reichner@verizon.net |
| Comments: | What a well-written article! I also camp at a state park in New York, and after going there for a few years- They implemented the Reserve America "system". Previously all I had to do was to call the park and make the reservation. Now I am getting wacked with extra fees and spammed with the RA emails. Like you, I'm sick of all these bloodsucking middle-men! |
| Name: | Hardts |
| E-mail address: | hardts@san.rr.com |
| Comments: | Your absolutely right, RA has put a large burden of frustration, complexity and cost into what used to be such a nice family activity. Does anbody know which idiot or group of idiots we have to thank for this crap? |
| Name: | Camper in Colorado |
| Comments: | Are you kidding? Seriously...are you kidding! Put your time and energy to something that MATTERS! Don't sweat the small stuff... and seriuosly, people, this IS small stuff! |
| Name: | frustrated American |
| E-mail address: | tymeout |
| Comments: | I think those of you wanting sites in Florida should all send complaints to the Florida State Parks system. Go to their site and you can do it, I did. Maybe they will listen if enough people complain. Tell them like it is, how much time you have spent trying to get a week in the keys. I did. Maybe someone will listen. |
| Name: | frustrated American |
| E-mail address: | tymeout |
| Comments: | I can not understand how the Florida State Park system allows Canadians to monopolize the parks in the keys. All I would like is a week, not a month or months, just a week. No one should be allowed to spend more than two weeks total in the Florida Keys Parks. If you have two weeks in one, you should not be eligable for any more time in these parks. I put in many hours trying to get a site for a week in Jan/Feb and no results. I really tried. Early in the morning every morning...good grief...just rediculous. It would be nice if me and many others could enjoy a week too. Florida please be fair to AMERICANS. |
| Name: | Felix Aguirre |
| E-mail address: | xaguirre_3202@yahoo.com |
| Comments: | Sir, I commend you for speaking out with your tax dollars. I was going to reserve a campground via Reserve America at the urging of a relative who has done so. In order to support your cause.... I will boycott it as well. |
| Name: | jeff |
| E-mail address: | jmbcatx@yahoo.com |
| Comments: | i just found via email that my reservation was cancelled, my truck if full of wood, my girl is out buying groceries,etc.after being on hold listening to the fucked up music, they said a system error,if i had not checked my email i would have driven about three hours to be told that i was cancelled via email.. i would like to kill someone at this fucking place... |
| Name: | Crystal |
| Comments: | Well, I'm an avid AMERICAN camper that is very concerned about RA. I read many of the posts in the Dreambook. I'm particularly disturbed by the implication that Canadians may be able to book sites before Americans. If it is true, shame on the state and national parks systems that are allowing it. |
| Name: | Bob |
| E-mail address: | bobbashor@cox.net |
| Comments: | Reserve America is a joke. I live in Dana Point, Ca. 1/2 mile from Doheny State Campground. I drive by there every day and the campground is never more than half full at most, however the site says it is full. The interesting thing about it is I have stayed there for a week and the the campground had between 40 and 60 sites open every day. I think that many of the California State Campgrounds keep it that way so they don't have to staff for clean up and maintenance. They don't see the loss in revenew because that is not how there budget is set up.I worked for the State of California for 17 years and I can say without a dought, the thought process at the state level is "do less spend all your budget and always ask for more next year". Sadley, I have run the numbers and if they had there own website, ran it like a real business, captured all the campsite fees and allowed dry RV camping on there south eastern day lot, they could self fund the park operation. |
| Name: | Bob |
| E-mail address: | bobbashor@cox.net |
| Comments: | Reserve America is a joke. I live in Dana Point, Ca. 1/2 mile from Doheny State Campground. I drive by there every day and the campground is never more than half full at most, however the site says it is full. The interesting thing about it is I have stayed there for a week and the the campground had between 40 and 60 sites open every day. I think that many of the California State Campgrounds keep it that way so they don't have to staff for clean up and maintenance. They don't see the loss in revenew because that is not how there budget is set up.I worked for the State of California for 17 years and I can say without a dought, the thought process at the state level is "do less spend all your budget and always ask for more next year". Sadley, I have run the numbers and if they had there own website, ran it like a real business, captured all the campsite fees and allowed dry RV camping on there south eastern day lot, they could self fund the park operation. |
| Name: | Anastasia Sill |
| E-mail address: | vanosbostongirl@yahoo.com |
| Comments: | I have to agree that my experience with RA has been equally awful. When I called to change my reservation (due to a death in the family) I was told that it was impossible because the campsites were all booked. I explained that I had just seen many available sites on the website to which the woman replied, "Well, they're aren't any." Very rude. I thought that I would simply loose the non-refundable reservation fee, but no, I was told I would be charged a large cancellation fee as well. This was a few weeks prior to the date of the reservation, and I did not know at the time about the three day policy. Had I known I would have made it more of an issue to get my money back. The person I spoke with knew full well that I was within the allotted time frame and I should have been refunded my money, less the $9.50. I just don't understand why they are so rude?? And not helpful at all! |
| Name: | teresa crouch |
| E-mail address: | ladycrouch@aol.com |
| Comments: | RA HAS TOTALY TAKEN CAMPING TO A IMPERSONAL AND COMPLICATED LEVEL I LOVE YOUR SITE |
| Name: | Carol Fall |
| E-mail address: | cteltshick@yahoo.com |
| Comments: | Have you presented these stories and opinions to elected State officials with copies to Park Management and the CEO of Reserve America? You must! Basically, the busier the system the slower it goes, and worst of all, it has created yet another inhuman, impenetrable layer of junk between us and our parks! |
| Name: | David Winchester |
| E-mail address: | winchesterdesign@myfairpoint.net |
| Comments: | Great web site. I simply do not understand the rule of 1 site per customer. Every year we go through the same old nonsense when friends and family get together we also want three adjoining sites. What a mess we have to go through to get everyone to try and reseve the sites next to each other. Before reserve America we alway never had as much a problem. Who cares how the sites get paid for as long as they are paid for anyway. |
| Name: | Happy Camper |
| Comments: | Get a life! |
| Name: | randy z |
| E-mail address: | rzakowski@deerfieldfd.com |
| Comments: | You would think that the "Broke" state government could figure out a way to reserve their own parks and rake in that huge fee that RA charges us! |
| Name: | Kristen |
| E-mail address: | k10wings@aol.com |
| Comments: | I totally agree with your experience and have also been majorly frustrated at the ineptness of this system. It is ridiculous that I cannot camp in my own state campgrounds with out making a reservation 6 months in advance! It has totally taken the joy out of "spontaneous", lets go camping this weekend and made it an impossibility! |
| Name: | Kristen |
| E-mail address: | k10wings@aol.com |
| Comments: | I totally agree with your experience and have also been majorly frustrated at the ineptness of this system. It is ridiculous that I cannot camp in my own state campgrounds with out making a reservation 6 months in advance! It has totally taken the joy out of "spontaneous", lets go camping this weekend and made it an impossibility! |
| Name: | Larry Schwarm |
| E-mail address: | ttwelve@aol.com |
| Comments: | I too have "Reservations" about the whole scheme to bilk us of our dollars for a park system paid for by the tax payers. The inflexibility built in is no accident I think. Money Money Money! Park Rangers and Campgroung Hosts have no latitude to streamline visitors that must move to a new spot when only short increments in the reservation schema are available. It is not uncommon for several guests to perform the classic Chinese Fire Drill, (no easier way to say it and I am sure there is nothing inherently amiss with Chinese Fire Fighters)sometimes swapping sites for not knowing who was moving that day. (No co-ordination) |
| Name: | C Allen |
| E-mail address: | Callen38@yahoo.com |
| Comments: | Lost out once more. There must be collusion between reservatin seekers and RA. Cause for an investigation. |
| Name: | Donna |
| E-mail address: | vettegal12004@yahoo.com |
| Homepage URL: | http://uniqueboutiquefragrances.com |
| Comments: | I feel that there isn't enough camping sites period. The way all the campgrounds near my home in Tennessee does it is to let you wait in line no matter how long it takes for someone to leave and hope after waiting that someone decides to leave. The last time I got a camp site I showed up at 4 am to wait in line and there were already 5 people ahead of me. They had been there all night. The people that were suppose to leave stayed until the last minute which was after 12 noon and so I did get a spot but ended up waiting over 8 hours for it. I really hate this system of not being able to reserve a space. There definitely does need to be a reservation system in place but not with the kind of problems as you described about Reserve America. There definitely needs to be more camp sites and a better system for state parks to allow visitors to camp. You shouldn't let anyone suck the joy out of camping that is a pleasure that no one should be able to take from you. Just let Reserve America sink their own ship with their unfair pricing practices and rude employees. Keep the joy you feel when you are back to nature close to your heart and thank God everyday for the beauty he has provided for us. |
| Name: | Cynthia C |
| E-mail address: | ccoahran@comcast.net |
| Comments: | I agree wholeheartedly. Why take the one thing that really takes us out of the rat race, and turn it into itself a rat race? Take the business out of our camping! We own the land if it is a public park, and we should get to decide how it is operated! Speak out with your money (or lack of). |
| Name: | Will Roberts |
| E-mail address: | wroberts@reserveamerica.com |
| Homepage URL: | http://www.reserveamerica.com |
| Comments: | Listen I've been working with ReserveAmerica for a LONG time in both the CA and NY offices! Listen at times they do suck, and for the most part management is a joke (I should know I'm one of them). But the little piss-ant managers (again like me) cannot hold a candle to the upper management (of which most are in the good old Canada a!)Types of this company are complete total bag of dicks! Dirty ones at that. But there are some good points; most of the common folk (like the people you talk on the phone and some Managers) are ok people, albeit a little under trained at times, but good just the same. They do their best for all you tree hugging campers and the like. The moral of this story. The service sucks, but its all we have, and its CAMPING Get over it already! At least you’re not getting fucked in the ass by a 500lbs gorilla! |
| Name: | will |
| Comments: | most of you guys don't have a clue what you are talking about. as my father would have said your dumber than a sack of rocks. |
| Name: | will |
| Comments: | most of you guys are dumber than a sack of rocks! |
| Name: | will |
| Comments: | most of you guys are dumber than a sack of rocks! |
| Name: | Nick |
| E-mail address: | nickxter@comcast.net |
| Comments: | Hey Guys and Gals, maybe I can set a few things straight:90% (or more) of the complaints on this site have nothing to do with ReserveAmerica, they are policies set by the states and government... - ReserveAmerica does not set the fees - the States and US Government set the fees, RA just applies them as per their contracts with these entities. -ReserveAmerica does not make the booking policies, like not being able to make a reservation within 3 days of arrival, the state makes that decision based on their own operational needs. - ReserveAmerica does not set the booking fees - again, the states - campgrounds fill up because people want to go camping...its like a Rolling Stones concert - can you blame the ticket company because the Rolling Stones sell out in 1 minute? - Most of ReserveAmerica's workforce is in the US, not Canada. - the States and US government make policies that they hope will make camping available to as many as possible and keep it fair, but people always find ways to beat the system. I will agree with you that there are times when you get an agent that is not always the best and you should send in a complaint to the State and ReserveAmerica. My guess is that like most customer service companies, they want to know when their staff is not representing them in the best light. So before you go lambasting RA, take a minute to try to understand what it is you are complaining about, who is responsible and if there might just be some reasonable explanation for it. And No. I do not work for ReserveAmerica.... |
| Name: | Lucy Johnson |
| E-mail address: | lovespam@hotmail.com |
| Comments: | Reserve America's fees are a complete ripoff. Good for you with this website, I totally agree--this company sucks. All my favorite campground sites are always BOOKED online but I'm not kidding I'll drive over to check for a campsite anyway and lots of people don't show up! I think its because the cancellation fees are so high, why bother. It really riles me that there are all these campsites siting empty because there's nothing available online, but not because there's anyone actually enjoying the place. And yeah, you can blame the guy who didn't bother to cancel but really its the privatization of a PUBLIC PARK that's the problem. Reserve America is way too big to care if Guy-Joe over here doesn't show up as long as they got their money. In the good old days when I booked directly through the park, I'd turn up and find a site. Easy as pie. And if I thought it'd be a busy weekend then I'd call that park and the staff would go out and check, then come back and tell me right away if I should pack my tent or not. And they would change my reservation (on those rare weekends when I made one) without fees. They did it just because they love their park and wanted you to enjoy it. And that's what Reserve America is missing. And for goodness sakes, WHY do we have to go and pay those 'booking fees' to some already rich corporation after we've paid our taxes for these places? It is my park and I don't want to pay for anything but the care of it. Reserve America is ruining the joy of camping. |
| Name: | Keith |
| E-mail address: | reddinger315@hotmail.com |
| Comments: | I have to agree. Reserve "Canada" I mean America SUCKS BIGTIME! I've been trying for 3 months to get a RV site anywhere in the Key for next year. And like everyone else who is not Canadian, at exactly 8:00. I get the all reserved notice. %&#*&^$ frustrating. I actually rode the bike to a friends house trailer in Key Largo and stopped at Long Key Park gate just to see what the hell was up. After a long conversation with the "American" rangers. They said that most of the campers were in fact Canadians and that Reserve America was a Canadian based company. Add it up! Our only way to get a camping spot in the Keys is to pay the 70 to 100 dollars a day for a KOA or a private campground. We pay the tax dollars to keep and maintain them and we cannot use them. That is truly UnAmerican. Thanks for you web site dude. It's nice to vent. Keith |
| Name: | Keith |
| E-mail address: | reddinger315@hotmail.com |
| Comments: | I have to agree. Reserve "Canada" I mean America SUCKS BIGTIME! I've been trying for 3 months to get a RV site anywhere in the Key for next year. And like everyone else who is not Canadian, at exactly 8:00. I get the all reserved notice. %&#*&^$ frustrating. I actually rode the bike to a friends house trailer in Key Largo and stopped at Long Key Park gate just to see what the hell was up. After a long conversation with the "American" rangers. They said that most of the campers were in fact Canadians and that Reserve America was a Canadian based company. Add it up! Our only way to get a camping spot in the Keys is to pay the 70 to 100 dollars a day for a KOA or a private campground. We pay the tax dollars to keep and maintain them and we cannot use them. That is truly UnAmerican. Thanks for you web site dude. It's nice to vent. Keith |
| Name: | Karen Gisel |
| E-mail address: | czech61@juno.com |
| Comments: | I will tell you, I was on the internet about to book a trip, but after reading your website, I have to rethink. Last year we were all set for vacation out West. It was for 3 weeks, and we were camping all over Utah. My husband came home 3 days before our vacation and stated that he could not see out of one of his eyes. He had emergency surgery with a detached and torn retina. No travel for 6 weeks. Our $40.00 bill was credited $27.00. That is a penalty of $13.00 or 32.5%. We even had a note from the hospital and specialist doing the surgery. We are replanning this trip right now for this year. Thanks for the rethink. Karen Gisel |
| Name: | Dan from Canada |
| Comments: | for the stupid American kid who wasted space and time to type the posting before "most of them are Canadians...Americans can't get a site" Your statement doesnt make any sense. Are you saying that all Canadians world wide (count their millions) are occuping the park (that has less than 40 sites available) and the Americans (who are totalling 4.52% of the global population) are not getting any ?!!!! OMG. What planet are you coming from, what kind of math you had in school. You cannot even define the population but you are sneaking around by your own stupidity to other nations. What are you: a sad camper who does politics in the van using a wi-fi laptop ? Are you a racist looking at the neighbours and thinking why the sky is different in there than underneath your 3 legs ? Your a cabbage that is bio-engineered for McDonald's sandwiches. I suggest in getting familiar with the list of countries by population. Here is a helpful link cabbage looser: http://en.wikipedia.org/wiki/List_of_countries_by_population |
| Name: | tet |
| E-mail address: | tet63@comcast.net |
| Comments: | I owned and managed a large camp resort in Florida for close to 30 years Our reservation system was efficient and worked for the benefit of the camp resort management and especially for the camper. From experience, I can tell you that the people who designed this reservation dont have a clue, about anything. The people at the parks use the system to eliminate their work load and eliminate their own responsibilities. 'The reason it is used at public, state and other government parks, is because their campground management simply does not care. Most commercial campgrounds utilize one of a dozen other reservation systems that are camper friendly. enuf said until that time tet63 |
| Name: | joy |
| E-mail address: | mamajoyb@verizon.net |
| Comments: | I too am frustrated with the system. We have not been able to get a campsite in the Florida Keys for next year. I followed all the rules, but they are always "reserved". Now I understand why....just walk or ride your bike around the campground and most of them are Canadians...Americans can't get a site , but it is readily available to them..They told me they use the slider method....no problem they stay in the Keys all winter just moving every 2 weeks to a different campground or campsite. In one park, I found only 2 Americans...rest were Canadians. |
| Name: | Leon Hadley |
| E-mail address: | lhadley62@aol.com |
| Comments: | I want to add my 2 cents worth. Reserve America SUCKS |
| Name: | Dolly |
| E-mail address: | Dollyrae@q.com |
| Comments: | Hi I found you in a search,wanted to know more about Reserve America and how to reserve a site for the summer few days at a park here in Oregon..not much experience except was switched cabins one year at a park and was forced to stay at a more expensive motel up across the Washington side near the mouth of Columbia a few years ago. And on a limited budget it really ticked me off. I had a meltdown in front of my friends. Embarassing I usually try to RESERVE that for my own private times when I have cooled down and think things over(Not Reserve A's fault) Sure enjoyed your explanation of your experience,sorry that happened to you. I believe in customer service,miss it,still expect it.(good old days) The whole idea of camping is for me to feel free and relaxed,this dealing with permissions and rudeness sure messes things up..Complicates my cloud so to speak.Never mind it disappoints not only the person making the reservation, but the others on the trip too. Ok see what ya started? I thank you so much for opening up my can of worms and it was a pleasure venting. Sincerely, D Oregon |
| Name: | Ed Smith |
| E-mail address: | Smith2@hotmail.com |
| Comments: | Tried to book and lost Reserve America sucks Bet it will frost Before I have luck. |
| Name: | Dan |
| E-mail address: | dpsiebert@msn.com |
| Comments: | I don't understand why the National Parks system has no reservation fee and Reserve America (California) charges $7.50. We usually do a one night trip to the beach every other month and it ends up being $32.50 without hookups. However, even during the busy season Joshua Tree National Park is only $15 a night total, same with Death Valley. I guess if they're run by the same people as ticketmaster, I should consider the S7.50 cheap. Ticketmaster really sucks! Thank you for your website. |
| Name: | Dan |
| E-mail address: | dpsiebert@msn.com |
| Comments: | I don't understand why the National Parks system has no reservation fee and Reserve America (California) charges $7.50. We usually do a one night trip to the beach every other month and it ends up being $32.50 without hookups. However, even during the busy season Joshua Tree National Park is only $15 a night total, same with Death Valley. I guess if they're run by the same people as ticketmaster, I should consider the S7.50 cheap. Ticketmaster really sucks! Thank you for your website. |
| Name: | richard Taylor |
| E-mail address: | rtaylor537@hotmail.com |
| Comments: | I am falling into the group of those disappointed rvers who despite following all the rules cannot get a reservation through RA. It seems every contributor who has been on the losing end of making a reservation has described the issues clearly. Until RA changes their system traveling and staying in places like Wal Mart will be the preferred choice. Thank God for Wal Mart. |
| Name: | Elizabeth |
| E-mail address: | jeroc@comporium.net |
| Comments: | WE have used the ReserveAmerica services many times for several years at the South Carolina State Parks and have been very pleased with the results. The parks' campground maps are easy to use and to select sites from. Once I made a mistake in a reservation and contacted ReserveAmerica by phone. The person was very understanding and helpful and I was not charged extra to change the reservation. Another time I chose a poor site because I was not familiar with the layout. I was able to change the site at the campground office - no problem. So far, so good. |
| Name: | Laura Davis |
| E-mail address: | rldavis68m@comcast.net |
| Comments: | I feel your pain! We have had our own share of bad experiences with Reserve America in California, however they have a complete monopoly on the State campgrounds so we are completely stuck with using their services. |
| Name: | Deb |
| E-mail address: | harrigansx3@comcast.net |
| Comments: | Finally I've found a useful website, Thank you! My husband and I have had these same feeling about Reserve America for some time now. Everytime we enter into one of our White Mountain National Forest campgrounds or our State of New Hampshire campgrounds we face the same problem. 20 sites reserved and 5 of the worse sites available for people without reservations. And we ask WHY? We used to just pick a tent on a map and go but we can't do that anymore. They have taken the joy out of camping! |
| Name: | Debra Hume-Harrigan |
| E-mail address: | harrigansx3@comcast.net |
| Comments: | Finally I've found a useful website, Thank you! My husband and I have had these same feeling about Reserve America for some time now. Everytime we enter into one of our White Mountain National Forest campgrounds or our State of New Hampshire campgrounds we face the same problem. 20 sites reserved and 5 of the worse sites available for people without reservations. And we ask WHY? We used to just pick a tent on a map and go but we can't do that anymore. They have taken the joy out of camping! |
| Name: | sawcurma |
| E-mail address: | grayemclan@sbcglobal.net |
| Comments: | Here's an idea! Just show up at the camp spot you like and set up camp. Have your fees ready in cash and pay the ranger in person. If I want a confirmed reservation with a check in and check out time I would be calling a hotel. In America we Americans should be able to decided we are going camping for the next few days and be able to find a site when we get to our destination and set up camp. Maybe the reservations should be for only 1/2 or less of the sites and those that reserve get whatever sites are available when they arrive. I used RA two years ago and on our reservation date we showed up but decided to camp elsewhere close by. I informed the campground host that worked for the consessionair that we would not be using the space and it was used by other campers that paid the daily fee rates. I contacted RA when we got home but never received a refund. I do not like the whole idea of a national system of reservation. These are our National Forests, Parks, State Parks, County parks that were created for the enjoyment of all citizens and visitors. |
| Name: | CA camper |
| E-mail address: | dontsignguestbooks@nospam.com |
| Homepage URL: | http://www.reserveamerica.com |
| Comments: | A nearby campground often has empty spaces. RA says they are booked up. I've tried at 8 a.m. many times and it's always the same. Easy customer service question. What is the policy on no shows, and are cancelled reservations made available to the public? Answer There is no current availability. What is the secret to getting a spot and why doesn't the Parks Service do this instead of getting substandard service for what is probably substandard pay? Notify your State and Federal reps. They are in the front of the phonebook. Or go to the local library. You won't be the first adult who has asked such a question. Outsourcing may be an option, but this current option is very unsatisfactory for many. Good luck to those who get a spot and I hope you never have a reason to do anything but the status quo. |
| Name: | dumbass |
| E-mail address: | ... |
| Comments: | oh look i tryed to put this up on the dreambook but it told me to talk to web master like everyone eles i will blame the person who started this web site and not the internet... to barbara first thing if ya want to complain about why the frount sites are gone you should complain to the people that are camping there they are the ones that have the sites not the ra agents.. another thing yes they open at 8 sorry you have to be to work at 730 but if it was a store that doesn't open till 8 and you have to work at 730 but you want a cup of coffee what are you going to do pound on the door till a cashier comes out and opens for you hahaha that will not work will it and that would be inconvenient for you too won't it??? and for another thing not every site is alvb. everyday the day you might call maybe 3 sites will be alvb. and you are not the only one that wants to go or the only people in the state or out of state that want to go you might have someone from fl want to go to ny or a ny person want to go to ca people have vac. and they surly don't wan to stay in their state do you always stay in your state when you go on vac. if so get out of the state you might not be in such a bad mood and bitch about the ra agents when they are not the ones that write these policys if ya wan to bitch call the state congress man bitch to them please not at the people who are try to help you make a resv and deal with alot of assholes.... to lola the state changes the policy not every time the hire someone they are always getting differnet policys from the states to try and make this alot easier for the people who can't get a site due to the cust. that take the site for 14 days straight then keep changing it and not letting these other cust . make a resv so if you really want to bitch at some one bitch at the people that have figured out the system and gets around the policy you know those people they are the ones that bitch because they have beach frount site but your kides run through their campsite to get to the beach or your kid is to loud they tell you to keep them quite well complain to them its their fault you can not get a site they have them book up for 30 days in their name their wifes their kides their brothers.. and so one scott please go to privte parks so there will be more sites open thank you for the easy help hey rick you state that you don't belive everything you hear but you are listening to a park and half of the time they are not even true since you call a state park and say hey can i resv a site and they say no call ra well lets see how helpfull is that campground NOT!!! john and paul the keys in fl and pinecreast lol now that is funny the two most popular campgrounds in those states lol keep trying some day youmight get one.. |
| Name: | dumbasses |
| E-mail address: | ...... |
| Comments: | to barbara first thing if ya want to complain about why the frount sites are gone you should complain to the people that are camping there they are the ones that have the sites not the ra agents.. another thing yes they open at 8 sorry you have to be to work at 730 but if it was a store that doesn't open till 8 and you have to work at 730 but you want a cup of coffee what are you going to do pound on the door till a cashier comes out and opens for you hahaha that will not work will it and that would be inconvenient for you too won't it??? and for another thing not every site is alvb. everyday the day you might call maybe 3 sites will be alvb. and you are not the only one that wants to go or the only people in the state or out of state that want to go you might have someone from fl want to go to ny or a ny person want to go to ca people have vac. and they surly don't wan to stay in their state do you always stay in your state when you go on vac. if so get out of the state you might not be in such a bad mood and bitch about the ra agents when they are not the ones that write these policys if ya wan to bitch call the state congress man bitch to them please not at the people who are try to help you make a resv and deal with alot of assholes.... to lola the state changes the policy not every time the hire someone they are always getting differnet policys from the states to try and make this alot easier for the people who can't get a site due to the cust. that take the site for 14 days straight then keep changing it and not letting these other cust . make a resv so if you really want to bitch at some one bitch at the people that have figured out the system and gets around the policy you know those people they are the ones that bitch because they have beach frount site but your kides run through their campsite to get to the beach or your kid is to loud they tell you to keep them quite well complain to them its their fault you can not get a site they have them book up for 30 days in their name their wifes their kides their brothers.. and so one scott please go to privte parks so there will be more sites open thank you for the easy help hey rick you state that you don't belive everything you hear but you are listening to a park and half of the time they are not even true since you call a state park and say hey can i resv a site and they say no call ra well lets see how helpfull is that campground NOT!!! john and paul the keys in fl and pinecreast lol now that is funny the two most popular campgrounds in those states lol keep trying some day youmight get one.. |
| Name: | Daniel |
| E-mail address: | None@noemail.com |
| Comments: | I understand how frustrating it can be when something unexpected happens and you're just trying to get your money back, especially when the agent you're talking to is being rude. I don't understand how some agents can be incomprehensibly rude or why they would be. I mean, it isn't a chore your parents are forcing you to do, it's a job, a career. YOU applied for it and you get a salary to do it. So quit being rude and do your job. People should be grateful to even have a job in this tough global economy, that's why I'm going to be even I'm lucky enough to be hired by Reserve America. I know, you hate them, but if I get hired maybe I could try to change some of that. At least on the customer service side. I've never worked in said field before, but I can understand being a little tired when you get calls from angry customers every hour on a daily basis..being rude doesn't help and just exasperates the issue. |
| Name: | Daniel |
| E-mail address: | None@noemail.com |
| Comments: | I understand how frustrating it can be when something unexpected happens and you're just trying to get your money back, especially when the agent you're talking to is being rude. I don't understand how some agents can be incomprehensibly rude or why they would be. I mean, it isn't a chore your parents are forcing you to do, it's a job, a career. YOU applied for it and you get a salary to do it. So quit being rude and do your job. People should be grateful to even have a job in this tough global economy, that's why I'm going to be even I'm lucky enough to be hired by Reserve America. I know, you hate them, but if I get hired maybe I could try to change some of that. At least on the customer service side. |
| Name: | Daniel |
| E-mail address: | None@noemail.com |
| Comments: | I understand how frustrating it can be when something unexpected happens and you're just trying to get your money back, especially when the agent you're talking to is being rude. I don't understand how some agents can be incomprehensibly rude or why they would be. I mean, it isn't a chore your parents are forcing you to do, it's a job, a career. YOU applied for it and you get a salary to do it. So quit being rude and do your job. People should be grateful to even have a job in this tough global economy, that's why I'm going to be even I'm lucky enough to be hired by Reserve America. I know, you hate them, but if I get hired maybe I could try to change some of that. At least on the customer service side. |
| Name: | Bryan |
| E-mail address: | ThePainter51@yahoo.com |
| Comments: | ...Great site this, I am Freaking frustraited right now after spending almost an hour "trying" to reserve a site. It has made me log in over and over......I'm about ready to call the whole off!!! This SUCKS! these ppl must be assholes! |
| Name: | Barbara Haynes |
| E-mail address: | bhaynes13@msn.com |
| Comments: | I have been camping at the Silver Strand State Beach for 20 years and have always had an oceanside camping spot. Originally, I only lived 2 miles from the camping area but loved the chance to stay in a spot where I could actually see the ocean for one week a year. It was my little dream. When they turned the reservations over to Reserve America, I have not stayed on the ocean front once. People from LA always get the front with their 40 foot diesel pushers, that are so close together, you can't even see the ocean between their huge motorhomes. Within 5 minutes of the 1st day of the month, 6 months previous, there is nothing but the back rows. I have a girlfriend that tries to call for me, because they don't open till 8 and I'm at work by 7:30 ( which is also inconvenient) so that we can get two spots together. Years ago, I could forsee, there will be a time when I won't even be able to get reservations because it will only take 1 minute to book the whole park online and I'll just be, out of luck. I will remember the "good old days" then. I guess I'll just go to the beach for the day, until they figure out how to put that online, too. |
| Name: | David Mayo |
| E-mail address: | dmayo32@yahoo.com |
| Comments: | Got stuck with 10.00 fee since they cancelled my reservations due to an error in my credit card entry. They contacted me by leaving undecipherable messages on my answer machine. |
| Name: | David Mayo |
| E-mail address: | dmayo32@yahoo.com |
| Comments: | Got stuck with 10.00 fee since they cancelled my reservations due to an error in my credit card entry. They contacted me by leaving undecipherable messages on my answer machine. |
| Name: | WA |
| E-mail address: | wa@wa.com |
| Comments: | I have had no problems with the people at Reserve America. My only complaint is that they require 5 days notice to book on-line at the COE parks near me. Sometimes I get home on Friday after a hard week at work and want to go camping. The 5 day notice takes away the spur of the moment trips. I am sure that is a COE policy.... |
| Name: | pat |
| E-mail address: | viper4952@wi.rr.com |
| Comments: | Read your page, interesting. But I was wondering if they hired new people and changed their policies? |
| Name: | Lola |
| E-mail address: | omanzenko@gmail.com |
| Comments: | Thanks for your website! Although RA is resourceful, they are as far away from decent customer as their camp sites. I have never dealt with such unfair cancellation fees and careless customer service representatives as RA. They are simply rude and unmotivated! I guess my next step will be BBB. If more people would complain to BBB, maybe something positive would come out of it. Thanks again! |
| Name: | Scott |
| Comments: | If Florida, the parks always appear "booked" to capacity, until you arrive to find many sites vacant. What a waste. We are going to private campgrounds for now on. |
| Name: | michael hunt |
| E-mail address: | miklhunt@aol.com |
| Comments: | I've been trying to get to the RA website for 2 hours and can't. I keep getting "OPPS". perfect |