Welcome to Dreambook, a nifty new free service from:
New Dream Network, Dreamhost, and Dreamservers!If you have a minute, please sign my Dreambook too!
| Name: | Ivan Galarosa |
| E-mail address: | galarosa@lycos.com |
| Problem Company: | MRT3 |
| Comments: | I'm writing this letter on my wife's behalf. My wife took the MRT at the North EDSA station, Wednesday, February 8 at around 7:30am. She was not feeling well that day as she was complaining about a headache that has been hounding her since the day before, but she still decided to report to her place of work in Makati City. Given her condition, she took her chances in taking the 'round trip' privilege usually afforded to pregnant women and senior citizens, but was willing to follow the policy if ever she's not afforded so by the authorities manning the train station. Upon entering the train, she was approached by Train Operator Darwin Cabradilla and found herself being shouted at by Cabradilla, a man twice her size, who was even pointing his finger at her. Cabradilla started hurling insults toward my wife saying in Filipino "don't you know how to read, you're not supposed to be here!" and "don't you have any education at all?". My wife got scared and embarrassed since Cabradilla is a dark, burly man and was shouting at the top of his voice. My wife left immediately but another Train Operator, whose name she was not able to get, tried to comfort her and said in Filipino, "we've already received a lot of complaints about him".
I absolutely find Cabradilla's actions that day totally uncalled for as my wife did not provoke him in any way as she wasn't really capable doing so since she was not feeling well. I would like believe that DOTC Secretary Leandro Mendoza and MRT General Manager Roberto Lastimoso would never tolerate actions like these made by their people, considering they are retired police generals who were taught to treat women with utmost courtesy. Cabradilla's question whether my wife had education was absolutely the most insulting of all the statements he had made. I later took it to myself to find out where Cabradilla got his education, if he had any, and later learned that he graduated from TIP. For his information, my wife and I are graduates of an educational institution located in Diliman, Quezon City called the University of the Philippines. |
| Name: | Mick |
| E-mail address: | brazodemercedes@gmail.com |
| Problem Company: | PLDT's Lousy service |
| Comments: | Isn't this a coincidence? I am looking for a government agency to express my angst on PLDT service(found none apparently) and here I found a website, who has the same company in mind to complain about.
Ohhhhh, it's so frustrating to be a consumer and have nobody to attend to your needs. And here I am working in a customer service related industry. I strive hard everyday to achieve excellence in delivering customer satisfaction to the customers but when it is my turn to ask for a SERVICE, this is what I get. It's like talking to a brick wall. I hate living in the south where one company monopolizes the telephone service. If only there is other company available, I swear I will not hesitate, not even a second in changing phone provider. I have done it with mobile; it should be as flexible with the landline phones. The minute I get the chance to change providers, I will grab that chance. I don't care if I need to shell out money for it. This company EVER SINCE I APPLIED for their line has inconvenienced me. Even before this line has been connected, there has been nothing but problems, miscommunication with the company and their LOUSY technicians! Everyone has already moved on after the Sept 28 disaster but here I am still suffering from the aftermath of that storm. I've followed it up. Everyday. I've called 173, I've sent an e-mail. It was actually great to get reply stating that they are working on it. But after 2 weeks. (Yes... 2 WEEKS) there is no reply as to WHY we still don't have a dial tone on our phone line. The least they can do is state the reason why. Instead I get passed on everyday to difference customer service representatives, who are no help by the way, and hear the same lousy excuse that this has already been passed on to their technicians. It has come to the point of irritation. I even just asked for the number of the technician so that I can follow it up with them instead. Talking to them is a waste of time and creates a wrinkle for every stress that I get. Of course why would they care about me? I'm just one whining customer. Who happens to religiously pay her account every month, before the DUE DATE. Every month for several years already. Not only have I got no gratitude out of that, I feel totally worthless as a customer. I don't count as income contributor to their company. I am just one irate customer who has nothing to do but pester them. They don't understand that every peso I pay for their service means a lot to me. That I actually rely to them for a lousy internet connection. That I have relatives abroad that I need to communicate with and that I depend on their phone lines for it. That we use this as a tool in case there is an emergency. No they don't value that. Otherwise they would have kept their promise of calling me, as they promised, just to give an update. PLDT doesn't value their customers. They think they are so great and mighty that they are unbeatable even if they lose one, two or five clients. The amount we pay are just centavos in their income. I can't wait for the time they meet a real competitor. Only by that time they will realize that the only way they can retain their clients is through customer service. And by that time it will be too late. |
| Name: | Mick |
| E-mail address: | brazodemercedes@gmail.com |
| Problem Company: | PLDT |
| Comments: | Isn't this a coincidence? I am looking for a government agency to express my angst on PLDT service(found none apparently) and here I found a website, who has the same company in mind to complain about.
Ohhhhh, it's so frustrating to be a consumer and have nobody to attend to your needs. And here I am working in a customer service related industry. I strive hard everyday to achieve excellence in delivering customer satisfaction to the customers but when it is my turn to ask for a SERVICE, this is what I get. It's like talking to a brick wall. I hate living in the south where one company monopolizes the telephone service. If only there is other company available, I swear I will not hesitate, not even a second in changing phone provider. I have done it with mobile; it should be as flexible with the landline phones. The minute I get the chance to change providers, I will grab that chance. I don't care if I need to shell out money for it. This company EVER SINCE I APPLIED for their line has inconvenienced me. Even before this line has been connected, there has been nothing but problems, miscommunication with the company and their LOUSY technicians! Everyone has already moved on after the Sept 28 disaster but here I am still suffering from the aftermath of that storm. I've followed it up. Everyday. I've called 173, I've sent an e-mail. It was actually great to get reply stating that they are working on it. But after 2 weeks. (Yes... 2 WEEKS) there is no reply as to WHY we still don't have a dial tone on our phone line. The least they can do is state the reason why. Instead I get passed on everyday to difference customer service representatives, who are no help by the way, and hear the same lousy excuse that this has already been passed on to their technicians. It has come to the point of irritation. I even just asked for the number of the technician so that I can follow it up with them instead. Talking to them is a waste of time and creates a wrinkle for every stress that I get. Of course why would they care about me? I'm just one whining customer. Who happens to religiously pay her account every month, before the DUE DATE. Every month for several years already. Not only have I got no gratitude out of that, I feel totally worthless as a customer. I don't count as income contributor to their company. I am just one irate customer who has nothing to do but pester them. They don't understand that every peso I pay for their service means a lot to me. That I actually rely to them for a lousy internet connection. That I have relatives abroad that I need to communicate with and that I depend on their phone lines for it. That we use this as a tool in case there is an emergency. No they don't value that. Otherwise they would have kept their promise of calling me, as they promised, just to give an update. PLDT doesn't value their customers. They think they are so great and mighty that they are unbeatable even if they lose one, two or five clients. The amount we pay are just centavos in their income. I can't wait for the time they meet a real competitor. Only by that time they will realize that the only way they can retain their clients is through customer service. And by that time it will be too late. |
| Name: | Nelson |
| E-mail address: | nelsonvill@gmail.com |
| Homepage URL: | http://kvillaceran.multiply.com/journal/item/22 |
| Problem Company: | PLDT DSL and their extremely horrible service |
| Comments: | Try googling PLDT DSL Service and this is what appears 1st on the results page:
“Lousy PLDT DSL Service” PLDT myDSL advertisement: At Rocket speeds, PLDT DSL gives you fast and reliable 'always-on' connectivity. myDSL Plan 999 Unlimited 384 kbps at just P999 a month. 7 times faster than dialup. What it I got: At DIAL-UP speed, PLDT DSL (Digital Subscriber Line) gave me slow and unreliable 'hardly-on' connectivity. myDSL Plan 999 Unlimited 38 kbps at just P999 a month. Definitely slower than dialup! We subscribed to PLDT DSL about 3 months ago. At first, the service was great. The speed was what they said it would be and everyone was happy. That was until a month ago. All of a sudden, our 300+ rocket speed dropped to a 50 kbps sloth speed … and that’s on a good day. Normally we get only about 30-40kbps … if we get to connect at all. Of course I reported it to 172 right away and they told me that they were undergoing network troubleshooting in the area and they will call me as soon as the problem is resolved. Being the patient person that I am, I waited. I called again 3 days after and they said the same thing. 2 weeks after, I called again and lo and behold, the CSR told me, “ay maam, nakalagay sa database namin resolved na ang problem niyo.” I died! How could that have happened?! For one thing, no one ever called me to check. And another, I obviously still had a problem! Did they just stamp my problem with “resolved” hoping I wouldn’t notice?! Anyway they said they will forward my concern to the datanet (their backbone) and people from the datanet will call me to fix the connection. 2 days, 5 days, a week, two weeks have passed. What’s my connection speed now? Still 40-50kbps. Did anyone from datanet ever call me? NEVER. Sad to say, PLDT is the largest telecommunications company in the Philippines and yet, they have the worst service! I had to call them almost everyday for the past 2 weeks. All the customer service representatives say the same thing: “We have forwarded your concern to the datanet. They will call you to fix the problem.” PLDT should have just gotten an answering machine rather than put these useless people on their payroll. I finally gave up and demanded that I speak to the supervisor or team leader beginning last week. Guess what, they put me on hold for more than 30 minutes ALL THE TIME. Perhaps they were hoping that I would get impatient and give up. Just today, the team leader refused to speak to me again. When I asked his “minion” why he couldn’t talk to me, he said the team leader was still coordinating with datanet regarding my problem and that he will call me back. Now trust me when I say that they never call you back until you’re actually screaming your lungs out. I asked if he was talking to another client and he said no, he is just waiting for datanet’s call. After 3 more times of trying to make him take my call, I told his minion that if his team leader does not talk to me right now, I will not rest until I get them both fired. He picked the phone up after that. He said that he was on the phone with another client. So which of them was lying? Anyway, according to him, datanet could not fix my problem from their end so they need to send a technician … this is actually what the other team leader (who is suddenly always not in the office nowadays) told me last week. The funny thing is, their technician called me today and told me to print out my bandwidth speed tests so he can bring it to the data center. He said that he won’t check my connection anymore because there is nothing he can do. It has to be fixed from the datanet. Again, which one is lying? I guess this whole blog boils down to a few points: 1. PLDT DSL connection speed is sooooo NOT what they claim it is. 2. Customer support is horrible! It takes eons to connect to 172. Its takes longer for them to actually take your call. And when they do take your call, you find yourself talking to customer service representatives who have no capacity to help. They usually have very limited knowledge of what is going on and what needs to be done. Believe me, I have probably spoken to all of them. And when you finally decide to go the the next level (the team leaders) you are put on hold for at least 30 minutes. They will give you all these roundabout excuses to keep you confused so they can cover-up their dawdling. They will tell you they will call you back. But they never will. Which brings you back to square one: dial 172. Manuel Quezon III wrote an article for Inquirer: The DSL Disaster and I would like to quote a part of it. It couldn’t have been said any better. “Is PLDT sliding back into the bad corporate habits of old, when it was an unresponsive, inefficient monopoly? The level of customer care has deteriorated a great deal in recent months; and with the success of selling DSL to people, PLDT may have over-expanded: I'm glad I don't live in Parañaque, for example, which reportedly has really bad problems with clogged nodes for DSL subscribers. Thing is, in a modern economy, depriving customers of potential income and subjecting them to aggravations aren't acceptable anymore. If this keeps up, DSL subscribers should really consider a class action suit. You think road traffic costs the economy millions? Think what a rinky-dink DSL service is costing new economy workers.” So here I am 1 month after, with a connection speed of 30 kbps … practically the speed of the internet 10 years ago. And still nothing from PLDT. Oh yeah, I just reached an all-time low of 4kbps! No wonder I couldn't post this entry ... What a coincidence. |
| Name: | texas hold em on yahoo |
| E-mail address: | xzp9yn@hotmail.com |
| Homepage URL: | http://www.musicdots.com/american-ametuer-hold-em-association.html |
| Problem Company: | american ametuer hold em association partypoker net |
| Comments: | <h1>greyest unshaken devotion anew Vail!investigated?impostors acceptably chameleon <A HREF="http://www.musicdots.com/instructions-for-texas-holdem.html"> dealers rules texas holdem </A> limber </h1> |
| Name: | Where to Scratch Your Credit Card, In the Words of Standard Chartered |
| E-mail address: | sunswirlies@yahoo.com |
| Problem Company: | Standard Chartered |
| Comments: | The words “Ikiskis mo yung credit card mo sa kiki mo!” were never something I’d associate with Standard Chartered bank, so imagine my surprise – and shock – when I got exactly that from a Standard Chartered bill collector. It shocked me so much, I found myself stooping down to his level, and promptly engaged in a screaming match.
Unfortunately for me – and my subsequently insulted family – I didn’t get his name the first time he said it. All I have is a distressing memory of February 4, and his barrage of insults (and well, reactionary mine) from 1pm to 3pm. To think I’m not even a card holder. And I wasn’t even the person he was looking for. I had just gotten home from night shift and ready for bed when the phone rang a little before one in the afternoon. It was for my brother, who was out, and that’s what I told the caller, who sounded so unprofessional, I thought he was just one of my brother’s friends. “He’s probably at work,” I told the guy. He immediately – and haughtily said, as if having made up his mind that I was hiding my brother, “I called up (my brother’s former office) and they said he’s probably on night shift.” I immediately explained that my brother has since moved to another office. He asked me what it was, and I even laughed a little, saying that I had no idea. Which was true. All I know is that it was a call center in Ortigas. I doubt if my brother even knows what company I work for! Then, the arrogant credit collector said, “Ano ‘yung cellphone number niya para kami na lang mag-usap.” Take note, he hadn’t even introduced himself yet, although I remember having asked many times already at this point. So I asked again. And again, he didn’t say. “For what company are you calling?” I asked him. “Standard,” he replied, as if there weren’t a gazillion other companies I could associate with that word. “Electric fan?” I wanted to ask, but I bit my tongue. I was already annoyed. I wish I could capture his arrogance on paper, but really, you just have to experience it to understand why it elicited such a response from me. “Ano’ng Standard?” I asked instead. I was just asking for information because no way would I give my brother’s number to anyone who didn’t even introduce themselves properly. I think it was at this point that he said, “Si (my brother’s name) na ba to?” And I think it was a little after this point that I hung up, snapping, “You know, you didn’t even introduce yourself properly, and you’re asking for my brother’s number? Next time, you say what company you’re calling for, and why!” And that’s when I got the “Ikiskis mo yung credit card mo sa kiki mo!” He called back, and that’s what he said. And I argued that he was rude, that should do his job properly. Then, here’s a list of things that he said: “Hoy, (my brother’s name) ha, magbayad ka ng utang mo ha! Ang daming beses na namin tumatawag, nagiiwan ka ng message, di ka pa rin nagbabayad! Nagtatago ka pa!” “Balasubas pala kayo, utang kayo ng utang, hindi kayo nagbabayad! Ingles ka pa ng ingles, hindi ka naman nagbabayad ng utang mo!” When I screamed at him that he got the wrong person, he said, “Eh bakit mo tinatago si (my brother’s name)! Balasubas!” “At yung nanay niyo, hindi niya ginawa ng maayos yung trabaho niya, hindi niya kayo pinalaki ng maayos kasi hindi kayo nagbabayad ng utang! Mahiya nga kayo!” Incidentally, when I relayed this to my poor mother, she said that she probably got a call from that same person, forcing her to pay my brother’s bills. My brother is 28. Backtracking a little, he said that it was I who was first rude. I told him that he should have introduced himself and explained the purpose of his call. That was the correct way to do his job. But he was adamant, snapping, “Mag-ingat-ingat ka kasi sa mga binabagsakan mo ng telepono, hindi mo lang alam, mas sira-ulo pa sa ‘yo ang binabagsakan mo!” As if I had asked to be insulted by Standard Chartered when I picked up the phone. As if it was a contest on who was the most sira-ulo between us. When I told, no, screamed at him that I didn’t have any idea about my brother’s accounts, and that he can’t lay the guilt trip on me because it’s not my bill to pay, he said, “Eh anong klase ka palang kapatid, wala kang malasakit sa kapatid mo! Magbayad kayo ng utang niyo kung ayaw niyo masingil!” This, of course, in between a flurry of curses from both parties, I am ashamed to admit. And yes, I insulted him back at every turn. When I finally got over my shock, I realized I was wasting precious energy on somebody who seemed to make a living out of insulting people in the name of what I had erroneously thought was a respectable institution. So in effect, he was getting paid to insult and harass me. And harass he did. For two hours, he kept calling. But he was too much of a coward to leave a message of the same, uh, caliber on our answering machine. He merely said, “Hoy, magbayad kayo ng utang niyo kung ayaw niyo masingil!” I am still shocked that credit card companies allow their collectors to behave that way. And I repeat, the words “Ikiskis mo yung credit card mo sa kiki mo!” were never something I’d associate with Standard Chartered Bank. And to the bank that made a horror out of my day, blacklist my balasubas family if you must. But, if you were to ask me – who never ever had a credit card out of principle – if ever I do decide to get one, or if ever I hear of anybody who wants to acquire one, you know exactly where to scratch yours. If you don’t, ask your oh-so-congenial kulektors. |
| Name: | cianoy |
| E-mail address: | cianoy@yahoo.com |
| Homepage URL: | http://cianoy.com |
| Problem Company: | company name |
| Comments: | comments |
| Name: | yong yen lee |
| E-mail address: | sales@ymbplastic.com |
| Problem Company: | to repair my organ |
| Comments: | I have buy a organ sign 20 years. I want to repair back my organ but no wants no to repair. |
| Name: | John |
| E-mail address: | JohnHyatt@aol.com |
| Problem Company: | Bauer Jaguar |
| Comments: | Again in July I had towed my car to Bauer Jaguar in Santa Ana. At that time the vehicle only had aprox 37,000 miles.
After receiving my car back the problem was not resolved so I followed the State of California's Bureau of Automotive Repairs suggestion (“go to another shop for a second opinion”). The other mechanic at a different garage stated the problem was not properly addressed. My car was towed back to Bauer again in Dec when it would not start . I confronted the general manager at Bauer Jaguar, restating my car was still not performing safely he tried to convolute the facts and contradicted BAR’s advise stating “The fact you have allowed other mechanics to work on this car is part of the problem” . The other garage merely diagnosed the problem, they did no work. These delayed repairs lead to my manufacturers warranty meanwhile expiring and my supplemental warranty refusing to co-operate with payment to Bauer for what I believe to be their lack of properly addressing the problem. After keeping my car for three weeks I was finally told it was ready, however I would have to pay $2,500. I did not sign nor agree to any other work other than warranty coverage. In order for me to get my car back I had to pay. At that time Bauer told me unless I signed a false work order they would not give me my keys. I told them I would then be forced to call in a formal complaint with the Santa Ana police ( I was informed if I paid merely to get my car back they could not hold my car hostage). They changed their mind and relinquished my keys. I had a witness that will attest that I was polite and calm during this episode. I feel Bauer has treated me very dishonestly and unprofessionally. |
| Name: | rommel rebollido |
| E-mail address: | melrom@globalpinoy.com |
| Problem Company: | smart |
| Comments: | Sir/Madame:
In today’s newspaper (Phil. Star), an advertisement by mobile phone firm Smart (Addict mobile) caught my attention and prompted me to visit the local office of the said company to inquire about a subscription promo the company was trying to offer. I and some friends, who also saw the Smart advertisement, emerged from the “Smart Wireless Center”, along Santiago Blvd. here in General Santos City, feeling deceived and embarrassed. A lady representative has told me that they have not received any notice about the said promo. She also told me that if they have such promo, their main office in Manila will e-mail the notice to them (as if an e-mail takes days to be received). Hearing that, I told the lady, it is quite a big irony for a company like Smart not being able to inform its branches of their promotional activity which the newspaper ad says starts today. After minutes of waiting, the lady and a male employee told me that per confirmation from their head office, the promotion is only good in several malls in Metro Manila and does not include wireless centers like the one here. I did not argue with them about the matter as they themselves appeared surprised about the promo. But, the newspaper ad clearly states that the promotion which runs from “OCT. 24 – 30 ONLY” is “AVAILABLE AT ALL SMART WIRELESS CENTERS!” It did not mention of having the promo exclusively in selected Metro Manila malls. I am sharing this thing to you in order that such deceiving promotional gimmicks could be corrected and to prevent other people from eventual humiliation and deception. Thank you. ROMMEL G. REBOLLIDO News Bureau Chief Philippines News Agency General Santos City |
| Name: | Dairy |
| E-mail address: | dairy_min@yahoo.co.uk |
| Problem Company: | MEASAT Broadcast Network Systems Sdn. Bhd. (ASTRO) |
| Comments: | ASTRO, the private broadcasting channel has just offered an unfair broadcasting package to the public recently.
They just offered what has been called the Emperor Package to the public. This package is given free to the subscriber for two months March & April 2003, and is without any notification from the subscriber. Nevertheless, the subscriber needs to pay for it started May 2003. Guess what has been written in the subscription form. It is shown as below:- Kindly be informed that if we do not hear you by 21 April 2003. we will automatically upgrade your current subscription to include the Emperor Package (without the 2nd decoder offer) with effect from May 2003, to avoid discruption to your veiwing. They try to cheat the public with this new offer by getting additional of RM15 to RM30 per subscriber per month. To clarify that the subscriber doesn't interested for the new package, the subscriber need to do extra by posting the reply mail to them. It's seems like they try to force the subscriber to subscribe the extra channel, or to play a fool with the subcriber for their ignorance. Just imagine, how the situation will be, when the subscriber is not inform incidentally. For instance, business trips to overseas for few months, or the mail is misplaced, or they don't understand what is the contents inside the offer. This mail is only to voice up the unfair from the subscriber point of view. |
| Name: | theangelofjustice |
| E-mail address: | theangelofjustice2002@yahoo.com |
| Problem Company: | Stephen Liu/Roger Gopaoco/Common Bacayan Developers |
| Comments: | WARNING!
Common Bacayan Developers 4th Floor, 333 V Rama Avenue Cebu City 6000 Tel 032 253 9979 e-mail cei@primary.com.ph Managing Director: Stephen A. Liu Marketing : Roger Gopaoco Sales Broker : Cora Blase, moved to another developer but still dishonest Re . non-supply of titles for houses bought 4 years ago. Some of you I haven't mailed for a while, some of you I've mailed recently, to those that mailed me back, thank you for your responses and regards. 3 Homeowners and families, through attourney, filed for a court hearing in Cebu City Courts on 17/01/2003. A court hearing must be held within 3 months of filing. GUESS WHAT? Common Bacayan are now frantically circulating that we will be in receipt of our titles in March, presumably to beat the hearing date! We have heard all of this many times before over the last 4 years and will only believe it when we actually hold the titles. If we do get the titles in March, what does this say about standing up against bullies, bullying them back and giving the situation some old-fasionned Bad Publicity? We have discussed amongst ourselves, and, have a determination to take these cowboys to Court whatever the outcome in March, for Breach of Contract, Arrogance, Rudeness, Stress & Aggravation, Loss of Sleep, Lies and Intimidation and a downright bad service. We are a multi-nationality team, I am just the voice on the keyboard. Special mention goes to some very brave and spunky Filipinas who are on the front line. We are determined to stamp back on this sort of abuse to reduce its occurrence to future property buyers. |
| Name: | victor garcia |
| E-mail address: | veegee1@edsamail.com.ph |
| Problem Company: | anson's galleria |
| Comments: | I think part of consumer care is making sure the item we purchase is delivered properly. We bought a ref at Anson's Galleria lst week and the store told us the item would be delivered on a saturday. Thay could not commit a time but promised delivery on that day.
On the day of delivery, we called the store agian and asked if we had a way to find out what time the ref would be delivered. They told us they had no control over the delivery and that they could not call the delivery truck because they had only a 2-way radio which runs out of batteries. In short, we had to wait a whole day for the delivery. I think part of godo service is providing the delivery trucks with cellphones (they are cheap ways to communicate these days) so they can at least tell us an estimated time of delivery rather than say it will be arriving but the time they can't be sure. I'm sure many consumers have experienced deliveries at the late hours of the day. We wasted a whole day which we could have spent having the car checked, going to the grocery etc. if only they could give us a more accurate estimate of the time of delivery |
| Name: | dhoray de leon |
| E-mail address: | dhoray@hotmail.com |
| Problem Company: | Lexber Holidays International |
| Comments: | This complaint came to my knowledge February 16, 2003
Mr. Alejandro Herrera Lexber Holidays International 63 Panay Ave. Quezon City Dear Sir: I wish to report an incident that occurred yesterday afternoon, February 15, 2003, at your Prestige Tower Office involving an employee of Lexber Holidays International by the name of Mr. J.V. Mendoza. During the Travelmart Expo at SM Megamall last February 7-9, I was approached by a representative of yours to fill out a Grand Vacation Escapade form. As a result of this I was informed by phone to claim my prize at the Prestige Tower Office on February 15, 2003 at 5:00 p.m. at which time a presentation on resort facilities would be made When I inquired during the same phone conversation as to the length of the presentation your representative, Ms. Ada Paderes, informed me that "it would not be long.” So when I was informed at the office that the presentation would take 90 minutes, I declined the offer and asked that the information sheet I had just filled out at the Prestige Tower Office be returned to me. When I reached out to take the form, your employee, Mr. J.V. Mendoza shoved my hands away and pushed me back. Appalled at such behavior towards a customer, I immediately asked to see a supervisor, but as I moved toward the corridor, Mr. Mendoza blocked my path and again physically pushed me back. A witness present at the time can testify to this. Mr. Mendoza exhibited totally unacceptable behavior by physically manhandling a female customer. This is appalling behavior especially considering that Lexber Holidays International should extend that utmost courtesy and hospitality to its customers by the very nature of its business. Please consider this to be a formal complaint against Mr. J.V. Mendoza. I am sending a copy of this complaint to the Department of Trade and Industry and the Philippine Consumer Watchdog Groups in the interest of consumer protection. |
| Name: | angel |
| E-mail address: | angel_ph34@ahoo.com |
| Problem Company: | Smart |
| Comments: | I bought an Ericson A3618 from their office at Robinsons Galleria-Ortigas last 5/18/2002. on August 5, 2002 I brought it to semicon because the unit hanged and wont switch on. They replaced the unit with a new one coz according to them it was defective. The remarks said "def-dome switch". Llast 1/15/2003 I sent it back again to semicon for the same problem and their diagnosis? The same. Which means that the model itself is defective as they admitted thats its the usual defect of A3618. Now comes the tricky part, I ask them if that model itself is defective, it means that even how often Ericson replaces them the defect will still occur. So what happens if my warranty is up? They told me I have to pay already the parts & services. So where will that leave me? I wrote to them to ask that either they give me back my money or replace it with another brand and i'll pay the difference. Im still waiting for their response. I'd like to ask, can I ask my money back or demand that they replace the unit with another one under the Philippine Consumer Act? I'm even willing to pay the difference. Thank you for giving my letter your kind attention. |
| Name: | the angel |
| E-mail address: | theangelofjustice2002 |
| Problem Company: | Common Bacayan Developers |
| Comments: | WARNING!
Common Bacayan Developers 4th Floor, 333 V Rama Avenue Cebu City 6000 Tel 032 253 9979 e-mail cei@primary.com.ph Managing Director: Stephen A. Liu Marketing : Roger Gopaoco Sales Broker : Cora Blase 3 Years ago StephenLiu and Roger Gopaoco built and sold off the sub-division of Villa Del Rio II in Pit-Os, Talamban,Cebu City North. They did not have the title for a portion of the sub-division, phase 4, but they sold off the 25 houses in phase 4 anyway. They have tried to make many explanations about the title for phase 4, always saying the homeowners would have their titles in 3 months, but the fact is, they do not have the title and the homeowners do not have the titles. Many of the homeowners PAID CASH IN FULL for their homes, others took in-house financing at VERY VERY HIGH interest rates. I paid in cash. After 3 years we have no titles. We tried very hard to get explanations from Mr. Liu but all we got were lies. We said enough is enough and we will try to warn other honest and hard working citizens who abide by the law that this company is headed by con-men who will take your money then ignore polite and legitimate claims for their titles. We started a publicity campaign via text, e-mail & telling others. This was not a subject we thought was classified by the FBI, CIA or the Philippine Internal Security Police. Stephen Liu sent gangs of his employees armed with radios round the Cebu shopping malls to try to catch me! Security in SM mall became more tighter than if a bomb had been planted there! They caught no-one, I saw them but they didn't see me! Liu suggested to me that I could have false charges brought against me and that I could be jailed for years and years without trial.Liu intimidated my neighbors in a similar way, many have small kids. Liu tried to stop neighbor speaking with neighbor. Why? All because we PAID LIU CASH FOR OUR HOUSES AND WANTED A TITLE FOR OUR PROPERTY. Beware these vile criminals and con-men who aspire to take your money then hide from their responsibilities then threaten you. Liu has used the most vile and disgusting words in the English language to me. Why? I tried to stand up for my rights! All I wanted was a title for my house! Common Bacayan are changing the name of their company because of the bad publicity. They are changing the names of their brokers and sales people.They are dropping the name of VILLA DEL RIO because it now has such a bad reputation. Stephen Liu will incorporate new company names, he will find a new person to head his company,he will take all the ingenious steps of a natural con-man to disguise himself so he can continue to rip you off. He will eventually supply false titles. Do not trust the Cebu sud-division industry anymore because Stephen Liu and Roger Gopaoco could be behind the sale of houses and you might not know it. Only buy property where you can see and prove the titles in the Cebu Town Hall. Please circulate this to anyone you think might be in danger of falling into this dangerous property trap. Do not trust the other developers either, for sure they will try to help Liu and Gopaoco by selling his houses under their company names and with their sales people and brokers. As of this date a number of phase 4 homeowners are headed towards a showdown in court with Common Bacayan and Mr Stephen A. Liu. |
| Name: | NetG |
| Problem Company: | PC Corner (Gilmore across St. Paul) |
| Comments: | Guys,
A warning regarding PC corner: They have very lousy customer service and the peripherals that I bought from them always break down (the PC that I bought from them broke down 5 times in less than a year). Whenever I go there to compare prices from other PC shops, there is always at least one customer who complains of the computer products that they bought from the store (PC won't boot, no video display, etc). Also, that receipts that they give out do not have a TIN (Tax Information Number) that is required by law.. anybody there from the BIR?? |
| Name: | Bong Choon Fatt |
| E-mail address: | bongcf@tm.net.my |
| Problem Company: | Nasional Panasonic |
| Comments: | I have purchased a minihifi few months back,
Model: National Panasonic CD Micro Hifi System SC-PM25 However, the remote control was out of order and i sent back to the retailer called Tan Boon Ming Sdn Bhd (TBM) for repair and this is within the warrenty periond. So far the HIFI is Sleeping at the TBM for more than 3weeks and I have visited the retailer every week and yet the aswer is same: Panasonic NO SPAREPARTS in Malaysia, must get from Japan. TBM has ask the National Panosonic in Malaysia many times but they always answer "no spare part". When will it delivery?? UNKNOWN. I'm very surparise and upset with this kind of service. I trusted Nasional Panasonic and that's way I bought the Panasonic Model. I don't care how is the relationship between National Panasonic Malaysia with TBM, but I want my HIFI back in good condition. Thank you Bong CF |
| Name: | nerissa maseki |
| E-mail address: | j.maseki@ezweb.ne.jp |
| Problem Company: | abs-cbn international |
| Comments: | i want to call the attention of the people who are contemplating of subscribing from tfc-the filipino channel in japan. there were episodes of some programs like martin late @night, your honor, kabalikat, etc.. which are repeatedly aired. in the case of kabalikat i have seen its episode replyed for 3consecutive weeks. i wrote abs-cbn international about it but it seems they dont care about it because they maybe thinking that pinoy abroad has no choice but to subscribe from them. |
| Name: | Juan Trinidad |
| E-mail address: | juantrinidad@ph.vickersballas.com |
| Problem Company: | mukha photography (cubao) |
| Comments: | I would like to warn all other consumers of my experience
with mukha photography in cubao. I contracted this company for wedding photo coverage worth p 19800.00. I paid them a deposit of p 10,000. 2 1/2 Weeks before the wedding, i tried to cancel the contract as the wedding was postponed. They deducted p 4750.00 from my deposit and told to me to consume the balance. No refund was given me. As compromise, i told them that i would like to apply the deposit to my daughter's birthday, the same date as the initial contract but for a smaller gross price. A certain mr. Jandoc quoted the fine print our the contract and refused to give me my money's worth and insisted that the deduction is irreversible. To my experience, these people do not care about the welfare of their customers. Whatever misfortune you experience, they will not care. I recommend for anyone who needs photo services to look for more humane and caring individuals (i will not call them people ) to deal with. |
| Name: | Anne |
| E-mail address: | jausten8@yahoo.com |
| Problem Company: | bayantel |
| Comments: | i have one gripe about bayantel: they haven't fixed
the "pldt" problem! it is almost impossible to reach a pldt number without pressing the redial button fifty times. the bayantel rep says in nego pa rin ang bayantel and pldt to fix this, pero until when should we wait? these phones are used for business and time is crucial. maybe to bayantel hindi, but for us users, it is. |
| Name: | Chris Parlade |
| Homepage URL: | http://geocities.com/cianoy/complaints.htm |
| Problem Company: | GLOBE TELECOMS |
| Comments: | Here's my basic problem with Globe. In their website, it's
so hard to post a comment. They don't publish a customer service e-mail address or an easily accessible guestbook. Personally, I think they're avoiding feedback from consumers. And what about their customer service number. It's so hard to be able to talk to a customer representative. They offer press "1" and "2" options for such and such, but not immediately to be able to talk to a customer representative. Again I believe they're avoiding feedback from consumers. That's sad actually, since they can actually learn a lot from complaints. I understand that they're automating the process, but there must always be access to a person that you can actually converse with. That's all. |