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*Note: Entries promoting cingular, insulting the other people who post here, or those which are hostile against the site will be removed. This is not the place to defend cingular, this is the place for people to gather and express their gripes and complaints against cingular without attack. I don't care if you're an employee there or not, if you want to have a place to say nice things about this VERY BAD company, start your own damned site. You don't get to do it on my site, wasting my time.
| name?: | Becky Salem |
| email address?: | rsalem@sbcglobal.net |
| Why You Hate Cingular Too: | I am shaking right now. I have been on the phone "customer service" for two days. AFter 10 years of being a loyal cusotmer, they suddenly blocked my access to my own e-mail site. They insisted that I reregister with a new email address, and they would not even let me get my old address book. I lost all of my contacts, and my entire inbox/sent messages. I've been switched from person to person, most whom can barely speak audible English, and dont have a flying fuck what they are doing. They've made me change my password, and address so many times, no one knows what it is. I would like to sue the shit out of them for all my lost business, potential business, and years of work down the drain. I am on hold right now listening to a recording that comes on every 10 seconds saying "please wait". I hope they go out of business, dumb ass mother fuckers. |
| Location/Service Area: | 77382 |
| name?: | James Davis |
| email address?: | gatorfan1119@aol.com |
| Why You Hate Cingular Too: | They systematically rip off customers.My company will be elswhere. When they wan,t a bailout. Blow me!!! |
| name?: | Katie |
| Site?: | http://katie99@myspace.com |
| Why You Hate Cingular Too: | My 6263 Nokia cuts out almost every phone call over 15 minutes. They replaced the phone and it still does it. How do I get out of my contract. This can't be legal. I feel like I'm a slave to them. |
| Location/Service Area: | Minnesota |
| name?: | Lisa K |
| Why You Hate Cingular Too: | I hate Cingular/AT & T for two reasons: They insist I live in KY when I've lived in WI all my life (all they need to do is check area codes on the phone records) and they've been FRAUDULENTLY charging me the incorrect state fees and taxes for over 4 years, and admittedly so, but won't refund me the difference of 4 years' worth of fees. Also, they keep trying to add $9.99 charges to my account each month, by saying these are subscrptions from downloads that I did. However, they also admitted that these subscriptions are put on the bill by "third parties they don't control" yet they allow their customers to be raped and robbed by these third parties. I wonder how much they are getting out of the deal.... I am switching to another provider FAST! After I submit a complaint to the BBB about them. |
| Location/Service Area: | Wisconsin |
| name?: | carmel goodness |
| email address?: | carmelgoodness@hotmali.com |
| Why You Hate Cingular Too: | iits not like ii hat the company ii just hate this one fuckin phone named the PALMCENTRO, because no body iin da fuckiin cingilar store can help me with iit how do your company sell a phone that they dont no how to work...ii mean theres nothiin worng with the company but they are some real ripoffs and they have some nice rollover minutes........this phone is a stupid phone and iits so complicated and i hate that shiit..............cingular your company is onlii ghoiin to last 4 about 5 more years becausr people are going to find out that yar mothersfuckers are some ripoffs thanhs have some greart years |
| Location/Service Area: | BEDSTUT ALLDAY |
| name?: | asia |
| email address?: | asiasnoop@rocketmail.com |
| Site?: | http://www. i hate cingular.com |
| Why You Hate Cingular Too: | iits nott liik3 ii hat3 ciingular but ii hate they fuckiin palmcentro phon3, caus3 ii dont no how 2 work iit and everybody at the fuckiin AT&T STORE act liike they dont no how to work da dame phone......... how da fuck your company sell a phone but dont no how to work iit,Also the shit acts retarted compare to T-MOBIL AND SPRINT.ii like yar company but yar are some real fuckiin RIIPOFFS so fuck yar |
| Location/Service Area: | BEDSTUY ALLDAY |
| name?: | Jesse |
| email address?: | whoryouimme@yahoo.com |
| Why You Hate Cingular Too: | Get no signal at work my childrens school or local grocery store and middle of wal-mart. Verizon, Sun-com, and Alltell have no such probs in my area. Also AT&T has phone booths in korea that charge $5 per minute to arriving personnel of our military. I went to Korea in 02 and called family to let them know i arrived safely. Was $20 for 4 minute call. |
| Location/Service Area: | 28655 |
| name?: | J |
| email address?: | Ihatecingular@aol.com |
| Why You Hate Cingular Too: | Absolute worst customer service people on the planet. No people skills and they are just plain stupid. T left them almost 3 years ago, they are criminals at Cingular. |
| Location/Service Area: | Las Vegas |
| name?: | tom |
| email address?: | tomstrayhorn@sbcglobal.net |
| Why You Hate Cingular Too: | I guess things haven't changed...now in 2008. I am a calm; reasonable; and non-violent person but at&t wireless is still unwilling to fix their mistakes and are just plain unreasonable. Always the same cop-out excuses, and the ONLY company that has ever billed me for future service...which is unethical, and very shady. My phone is currently disconnected and I have paid 200.00 in the last month and the amount they have charged me for next month is the reason my phone was disconnected. This is at&t, not some low end generic phone company. For 13 months I have been overbilled $9.99 every month and when I figured it out, I called them and they straight up refused to make it right. It is people like this that make me, a non violent person want to do some mighty violent things. I hope that at&t stocks plummet and the executives homes get burned up in wild fires. |
| Location/Service Area: | (512) Austin, Texas |
| name?: | Steve S |
| email address?: | sgs234@aol.com |
| Why You Hate Cingular Too: | I have been a customer of Cingular /AT&T for 8 years and yesterday I thought it might be a good idea to switch from my $39.99 a month plan to the "pick your plan" for $29.99. I thought since I wasn't using all of my 450 minutes anyway and never even came close to scratching the surface of my rollover minutes that I could at least save a few bucks by downgrading. However, this turned out to be the worst idea I've ever had. I went from being on a "month to month" contract and having 2,000+ rollover minutes to now having zero. Yesterday, the first day that I had the new service, I basically used 1/3 of my month's worth of minutes. On top of all this, I even went back to the store 2 hours after making the switch because of having second thoughts and they said there was nothing they could do because this was something I initiated. "I would have to wait 30 days until they/I could do anything". Then I would most likely have to pay an activation fee to switch back to the $39.99 and be locked into a 2 year contract, when I was on a month to month. I am completely frustrated with AT&T, but not surprised. Please do not consider what I did as a viable option, just bite the bullet and pay the extra $9-$10 bucks a month and please learn from my stupidity. AT&T is worthless!!! |
| Location/Service Area: | Austin |
| name?: | Nikki |
| email address?: | nikii_353@yahoo.com |
| Why You Hate Cingular Too: | The reason I hate Cinglar, has nothing to do with being poor, or having my service shutoff... It is because in places where I should and normally do have a full signal.. Sometimes it has absolutely none.. I have the little phone with the line through it that tells me I cant use the phone. I live in the city, hello.. Even the shittiest of cell phones have a signal. But mine? nope, nada...Had that problem when I fisrt got the phone, maybe it isnt the service, but just that Cingular has poor phone products.. |
| Location/Service Area: | Cullman, Al |
| name?: | Tracy |
| email address?: | 0123456789@bellsouth.net |
| Why You Hate Cingular Too: | I HAVE NEVER HAD A PROBLEM WITH CINGULAR IN THE PAST 9 YEARS THAT i HAVE BEEN WITH THEM ,YOU CUSTOMERS MUST BE POOR CUSTOMER THAT DON'T UNDERSYAND THE USE OF SELL PHONES OR JUST CAN'T AFFORD ONE.SO IF YOU CAN'T PAY YOUR BILLS IT;S YOUR ON FAULT WHY ISSUE CAN NOT BE RESOLVED,oH YEA i ALSO LIVE WAY IN THE COUNTRY AND GET A PERFECT SIGNAL.YOU HAVE TO EXPECPT SOME INTERFERANCE SOME TIMES. |
| Location/Service Area: | OPELOUSAS,LA. |
| name?: | cingcustserv |
| Why You Hate Cingular Too: | I dont hate cingular, it's idiot customers like you who complaine about everything! You probably dropped the cheap ass phone, and you messed uit up! Yall do nothing but lie when you call in, wanting credit for this and that... hell most of you pay your bill with credits! Cheapass's |
| Location/Service Area: | us |
| name?: | Cody White |
| email address?: | white.cody@gmail.com |
| Why You Hate Cingular Too: | Cingular/AT&T is the biggest group of scammers. I signed up for a GoPhone account that has no contract and I can cancel anytime (the whole point of a GoPhone). I put $150 into my account and each month they draw down on the balance until I add more money. I added a large amount as I wanted to be with Cingular for a long time and I didn't want to go back and update the account every month. About two months later I wanted to cancel my account (as they started sending me unwanted texts and other minor issues that made it not worth it) and they would let me cancel my account but they would NOT REFUND MY MONEY. You can cancel the account whenever you want but you can't have your money back, the biggest scam ever! |
| Location/Service Area: | 94566 |
| name?: | MsKim |
| email address?: | kaylove92@aol.com |
| Why You Hate Cingular Too: | I got call from bellsouth trying to sell cingular cellphone service and I agreed. My son needed a phone. I was to pay shipping and $29.99 or $39.99 for the phone. Well the first bill looked ok,and the next I didnt look at. Well bill #3 had me making installments of $20+ for activating the phone, not including the fees above. I hate to call and complain because I can be a real B*t*h. So I just sucked it up and let it go since my 30 days to complain was up. We'll my son rarely used the phone for atleast two months and when he did the service stink. Almost no service in this little town. But 30 days pass to late to get out of the contract. I need to get out of this contract. Help, any ideas. |
| Location/Service Area: | South east MS |
| name?: | Psycho |
| email address?: | ata@yahoo.com |
| Why You Hate Cingular Too: | Anonymous said... "The New AT&T" Believe me I know,I just Departed ways from my Cingular Wireless job,in the Call center. Cingular cannot possibly give great customer service when they have horrible supervisors, etc. They are a fucking rip off & that will be the reason why i dont have cingular service. Ha,ha ha,no but im serious. Coming from the Little rock,Ar call center,before they hire any one to assist the customers they need to hire new Managers & back fielders to assist employees better. It makes the company look very bad when the employees aren't worth jack shit. this goes out to these people work in Little rock,Arkansas,{CHRISTIE HARDIN (LRCC) ,ASHLEY ROGERS (LRCC),LONNIE WARREN (LRCC)},the President of Cingular -ATT&T needs to take care of these ass holes.These are some reasons why Cingular suck,coming from a X Cingular Employee.Blow this shit up & place it nation wide. |
| Location/Service Area: | little rock,AR |
| name?: | cheryl |
| email address?: | jokingmemememehghghghg@aohell.com |
| Site?: | http://none |
| Why You Hate Cingular Too: | I feel really bad for all the customers that sign up for service with this company. I was an At&t representative for 6 months, i worked in the financial department (receivables management), and let me tell you, i'm glad that i quit. I was one of those representatives who couldn't conform to the 425 second rule for a call. I was one of those representatives who actually sat their and listened to the customer, and got wrote up for it. we weren't allowed to credit accounts other than the restoral fee's and late fee's. You want a payment arrangement? SURE! One moment while i review your account... OH!! It seems like you've had a broken payment arrangement in the past, unfortunately we won't be able to give you that payment arrangement and reinstate your service for you.. PAY YOUR BILL! Seriously, and At&t has so many 3rd party vendors it's likely that you'll NEVER speak to a real At&t representative. Seriously, At&t/Cingular is a joke of a company, and i feel sorry for everyone who signed up for their joke of a service! |
| Location/Service Area: | 832 |
| name?: | John |
| Why You Hate Cingular Too: | Because of their delayed billing you start your next cycle with lesser minutes and txt messages |
| Location/Service Area: | Eatontown, NJ |
| name?: | dawn |
| email address?: | blockbuster2004@gmail.com |
| Why You Hate Cingular Too: | I just got off the phone with them and I am shaking I am so angry. I bought a supposely new motorola phone from them a year ago for $200. It lasted 2 months. They send me another one. I get a refurbished phone for my new one. It lasts 3 months. I do this little dance in hell three more times and then ask for another brand. Which I get. Samsung. The battery is not staying charged now. (we made it almost 2 months!) They are saying that because the sticker on the back is red that it is water damage and too bad for me. Doesn't matter that the sticker was red when the phone arrived. Apparently, I should have known that what the sticker meant through some kind of ESP. The fact that phone has not been anywhere near water does not matter. The fact that a battery issue is not a water issue does not matter. I guess I should write checks to bend me over company instead of ATT because that is what they do. |
| Location/Service Area: | Dallas |
| name?: | Jason |
| Why You Hate Cingular Too: | I had Cingular (Now AT&T) From August 2006 to December 2006. EVERY CALL AND I MEAN EVERY CALL dropped within 30 sec to 2 min of the call connecting (if it even got that far)Because I would get "Network Busy" or "Call Failed" Messages most of the time. Comm’on, You claim to be the nations largest network and your network is BUSY?? Also, you claim that you are "The network with the FEWEST dropped calls". Are You Serious?? I'd hate to see the network with the MOST dropped calls, if this is the case. Oh, and you claim that an independent research company PROVED that you had "The network with the FEWEST dropped calls. Hmmm, Does this research company have a name?? and If the call did connect and stayed connected for more then a few seconds, the call quality was so bad that I could not understand a word the person was saying. And I had 4-5 bars in most places. Tin cans and string would work better. So yeah, CINGULAR SUCKS!! PERIOD. |
| Location/Service Area: | Illinois |
| name?: | steph! |
| Why You Hate Cingular Too: | CIngular/ATT whatever the fuck they are have ruined my life. I got my first cell phone w/ a cingular contract when I turned 16 from my dad. I am now 23 and somehow still find myself stuck with cingular for 7 years. Every phone I have owned has broken in some fucked up way that I've never seen before. A hole boring into the screen,powering itself on and off for weeks,the screen appearing to upside down.....etc etc. Anyways everytime this happens I am just months away from my contract finally ending yet having a P.O.S phone that is pretty much not usable. For my job I need a phone and a phone that works so dumb ass me renews for another 2 years just recieve a phone that fucks up a week after I get it. I then proceed to recieve 3 warranty phones before they do anything about it. My Cingular CSR also recently asked me if I would like to ADD the free nights and weekends starting at 7pm. UMMMM I ADDED THAT WHEN IT FIRST BEGAN AND HAVE NEVER CANCELLED OR CHANGED MY PLAN! MAYBE this is why my fucking bill was 296 dollars one month? How is this possible when my phone was shutting off by itself 85% of the time. I have never missed one payment and these people are the rudest MF's. This complaint does no justice to the rage I feel. It seems to me that cingular somehow makes sure your phone will stop working within the few month period your trying to hold out for your contract to end. I WAS SO CLOSE LAST TIME. I had 2.5 months and my phone was working enough to recieve and make call, mind you this was after I had to send my original back to get a warranty phone of the same make that had the same problem. Within the month my cell phone screen went haywire and a burning hole appeared and consumed the whoe screen. I couldnt see who called,what I missed or who I was calling. I NEEDED A PHONE for work and had to renew my contract, I am now stuck till MARCH 2009. Now that I am a little more less broke I might just terminate my contract. I've tried threatning them and they really dnt give a fuck. FUCK ATT CINGULAR. FUCKING MONEY HUNGRY BASTARDS |
| Location/Service Area: | DETROIT!!! |
| name?: | Don Kedick |
| Why You Hate Cingular Too: | Cancelled my service because I thought nationwide meant nationwide. Apparently, it means 40% nationwide 60% local. I guess that doesn’t sell as well. All in all, I’m happy they let me out of my contract early they dropped a ton of calls and my phone would go spastic every time it lost the tower (which was a lot). |
| name?: | Christopher Wilson |
| email address?: | c007wilson@gmail.com |
| Why You Hate Cingular Too: | We signed up for the family 99 a month plan for 5 phones, 2 phones broke in 3 months and our average monthly bill is 245, to stop we have to pay 175 per phone + our current bill for a simple total of $1118.00 . Cingular sucks! |
| Location/Service Area: | 801 |
| name?: | Mark Lay |
| email address?: | markslay@gmail.com |
| Why You Hate Cingular Too: | After a two year contract with AT&T, my company had changed service on my company phone to Verizon due to billing issues with AT&T. I decided to change my wife's personal line from AT&T to Verizon as well to enjoy the free verizon to verizon option. Only problem was, they sent me a bill for early termination when I had more than completed my two year contract. Upon calling to find out how they could do this, they reminded me that I had called in about 5 months previous to complain about roaming charges on a nationwide calling plan. The charge was over $45 for one call, alone. This was my only complaint in over two years. Unbeknownst to me, the agreement to accept the $45 rebate also signed me up for another two years so when I cancelled 5 months later, I got hit for the early termination. I asked for proof and they said they did not need to provide proof. I was turned over to collection as i was white hot angry over this fraudulent action of theirs. Well, three years later, it is still on my credit and so I have to decide if I am really "Showing Them" or screwing myself. They need no proof to insist that I agreed to two more years. Any ideas? |
| Location/Service Area: | Layton, Utah |
| name?: | gary |
| Why You Hate Cingular Too: | cingular refused to honor their rebates even after i sent in all the required stuff b/c they claim they "lost" the one piece that i can't replace or prove i ever had. I consider them in breach of contract. (of course, the contract gives them all the rights) so i never paid them another dime and cancelled the phones. THey are still calling me, and i'm still telling them to suc* my d***. |
| Location/Service Area: | hot springs, AR |
| name?: | Eric |
| email address?: | kakashi@bellsouth.net |
| Why You Hate Cingular Too: | no service, everycall is a dropped call reps give you the runaround and worst of all they make you drive all over creation to corp stores wasting gas and time for a fucking sims chip that dosen't solve your problems. |
| Location/Service Area: | Marksville, LA |
| name?: | Employee |
| Why You Hate Cingular Too: | The service will be even worse now that we have someone like Richard Burns in charge. He does not care about the customers, he only cares about the bottom dollar. If he could he would lay us all off. You the customers think you have bad coverage now? It will be even worse now that "Dick" is in charge. Sites are not getting fixed because his new NOC idea doesn't work, they don't even see sites down. |
| name?: | Tracya |
| email address?: | tracya@dsrhawaii.net |
| Why You Hate Cingular Too: | their service sucks because my phone drops calls all the time. i can't make a single call without having to call someone back atleast three times. i called cingular and they say it's my phone and they can't do anything about it. if i want out i need to pay. also without a reason they keep extending my contract. outright theft |
| Location/Service Area: | hawaii |
| name?: | CarolinaGirl |
| email address?: | carolinagirl@gmail.com |
| Why You Hate Cingular Too: | Are you going to change the name to I have AT&T...Now that Cingular is no longer a company? |
| name?: | Donald Botizan |
| email address?: | dbotizan@veizon.net |
| Why You Hate Cingular Too: | Because they raise my payments each and every month. And everytime I call they give me a complete run around. I belive it is all a big corparate scam. AT&T IS NOW CINGULAR / CINGULAR IS NOW AT&T. Pretty convienent HUH!!! |
| Location/Service Area: | 304 |
| name?: | henry |
| email address?: | mcinvk@peoplepc.com |
| Why You Hate Cingular Too: | cingular sucks, cause they are liars... and they say oh, where you are located is a dead spot... oh, well then how the hell can we use you asses? just damn buy a tower in the area, how's about that cingular. and how dare you sell through company's as bell south and now the NEW at and t ha ha, I dropped them years ago and will drop you cingular now especially, and guess what some of us have seen our home phone bills go up since the batrds took over bell south, now isn't that a crock? we are going to bundle with time warner and funny how they are really growing in this area, and thank goodness. |
| Location/Service Area: | statesvill, nc |
| name?: | jean |
| email address?: | mcinvk@peoplepc.com |
| Why You Hate Cingular Too: | cannot even call from my home. ha ha right. i live almost in a thriving city. what is it! i bought a trac phone to use while on the internet it didn't work i called the trac phone people asked who the carrier was guess what the no goods were also cingular they really suck, I co own a business guess what joined with bell south we will not sign another contract with them and bell south at and t or whoever the heck they are now will not ever get our business again. most friends that have verizon and alltell are the happiest campers I know and they will get our bunch of phones next year. |
| Location/Service Area: | statesville, n.c. 28625 |
| name?: | Deb |
| email address?: | debwilloughby@comcast.net |
| Why You Hate Cingular Too: | My niece has an incurable disease. She went to work for Cingular after graduating college. Before she accepted the job she informed them that she takes treatments for her disease. They vary from weekly to monthly. They told her it would be no problem, she can get it approved ahead of time with her supervisor and they would make her treatment day her day off for that week. Well, when it came time for her first treatment after going to work for them, it took 3 weeks to get it approved. So, she got sick and had to go in the hospital. When she came back to work, she was given a verbal warning. Her supervisor told her that it doesn't matter why you miss work, being in the hospital is the same as going to court over a speeding ticket. It was an unapproved absence. A couple of months later, she was back in the hospital. this time for 2 weeks. They fired her. These were the only times she had unapproved absences. God help the employees because the company doesn't give a damn. |
| Location/Service Area: | Knoxville |
| name?: | Brian |
| email address?: | Brian1234@yahoo.com |
| Why You Hate Cingular Too: | I've had Cingular for a while now and although I don't have any horrid stories to share I can say that I think these bad business practices from Cell phone companies exist with all of the providers. I have had Sprint in the past and let me tell you......My experience with this is exactly like some of your experiences with Cingular. Promise me this, I find out it isn't what they said and in thier words they said "you can't prove that we said that". Well, they were right, I couldn't prove it. So bottom line, I'm not defending Cingular I'm just saying that I believe that they're all equally as bad (or have the potential to be). Don't to anything without seeing it in writing first and keep your evidence because more than likely you'll need it. For those interested in my Sprint story, here it is: Contract was up and Sprint calls me to offer me more night and weekend minutes for as long as I'm with Sprint if I renew my contract. I tell them I don't need night and weekend minutes, I need anytime minutes. She talks to her supervisor and comes back and says that they can offer me 150 extra anytime minutes for as long as I'm with Sprint if I renew my contract. I say "great. Just send me the information in the mail, I'll look it over and give you a call back". She says "it's a verbal offer only good right now". I verify with her that I get the 150 minutes as long as I'm with Sprint no matter if I change my plan or not and then I stupidly accept the offer. Immediatly after that I call to change my plan. I verify with this lady that if I change my plan I'll still have the 150 extra minutes. She confirms it to be true so I change my plan to less minutes. Next thing I know I have lost the 150 minutes because I changed my plan and I'm now in a contract. I call Sprint and complain and they say "you can't prove that we told you that". I drive down to the Sprint store to complain and tell the guy that they told me I would have the 150 minutes as long as I have the plan, but when I changed the plan, they took them away. He seemed a bit confused at first but then he said that on his screen it did say that I would have the 150 minutes as long as I stayed with Sprint. I said "GOOD. Print that out for me right now!!!" He refused and said "Oh, I was mistaken, it doesn't say that". I leave in fury. (Oh and by the way, I was so hot from their crap that I got into an accident on the way to the Sprint Store). I then called "customer service" and they again said "you can't proove that we told you that" (seems like they teach that line in training). Finally I called Coporate offices and they finally gave me back the 150 minutes but said "you will loose these minutes if you change your plan" I said "fine" (knowing that I would now have them with the lesser plan). I waited out the contract and then cancelled my service with them. So the best you can do is stay with a company. If you have a problem, leave when you can and go with someone else. Thanks for listening. |
| Location/Service Area: | Austin, Tx |
| name?: | Gail Baldwin Johnson |
| email address?: | camry451@yahoo.com |
| Why You Hate Cingular Too: | Cingular does not get any reception in rural areas, therefore, I switched to verizon. My son was on my plan and got an upgrade without my knowledge. When I terminated services with cingular, I was charged for my son's early termination which was $175. How can this have been authorized without my approval? Customer service told me that he could upgrade if he has my information, talking about identify fraud! I am appauled that they would do this to me just to get an extended contract. They have not heard the end of this yet! |
| Location/Service Area: | Albany, GA |
| name?: | jason christensen |
| email address?: | three_js@verizon.net |
| Why You Hate Cingular Too: | service is flat junk! signal fades in and out within 5ft.every call i have made since they changed to at&t has dropped. i even spent 500 dollars for a new phone( hoping to fix the problem) to discover that 500 dollars should have been used on dissconnect fees. never have i had worse service coveage, and i'm in freekin L.A. so. cal. |
| name?: | Anastasia |
| Why You Hate Cingular Too: | i started with the company when it was still at&t wireless a LONG time ago, before it was cingular, and now back to at&t again (haha go figure). and i had very little problems with the service until i started WORKING for cingular and started to see how badly this company screws people over. UNREALISTIC expectations for sales quotas and a competitive work environment (especially with my old boss) made it an uncomfortable place to work for, and in turn, the unhappy workers wouldn't be able to provide friendly customer service to our clients. i left the company in april 2007 (quite recently) and POTENTIAL BUYERS BEWARE: did you know depending on which area of the US you live in, that "smiling friendly enthusiastic" rep is calculating in the back of their minds how they can attach an extra 30 - 60 dollars to your voice plan?? it's true. when i left in may, our feature (data, txt msg'ing, etc.) revenue was expected to be at 50 dollars/opp. at the end of the month. that means for every new customer that we signed onto cingular, we had to somehow convince them to tack on that extra 50 bucks to their already expensive voice plan. one incident stands out in particular for me. this woman came into the retail location i was working at, she had BIG BRUISES ALL OVER HER FACE ARMS AND NECK. she looked so frightened... when it was her turn in line i was available so i approached her and asked her if she needed any help. she then proceeded to explain to me that her husband was upset with her phone plan that she just signed up for the previous month, so i offered to take a look at her account. when i looked up her account, she had an additional 30 dollars in voicedial, internet, insurance, and of all things... PICTURE MESSAGING when she had a plain standard nokia phone that didn't even have a camera on it and wasn't able to even receive pictures!!!!! my heart reached out to her, seeing her standing there, her eyes practically pleading me to give her a plan she could show to her husband was a REASONABLE monthly plan. so with her approval i took off all the unnecessary additional charges and enabled only voice calls and voicemail, which is what she wanted in the first place (something cheap, able to make and receive calls... THAT'S IT). when i brought the incident to the attention of my manager, she was quite upset by what i did because i decreased the feature revenue of her "STAR" seller M-R.S. (just giving initials for confidentiality reasons) and told me IN THESE EXACT WORDS "well, it's her fault for picking an abusive guy to marry." WHAT THE HELL IS THAT??? it was after that incident, when i started speaking up about how not EVERYONE that walks through cingular's door can afford 80 dollars per month for a phone plan so i didn't think that it was fair to expect that from the employees to the point where if we don't make our sales quotas we get fired. and you know... i was told by the regional manager of one of the west coast markets that cingular decided to use the name at&t wireless after the merge because at&t was rated as a more respectable name through third party surveys than cingular. IT'S NOT THE NAME THAT MAKES A COMPANY GREAT IDIOTS... as soon as my personal account expires with cingular/at&t my fiance and i are switching to a new service company when we move to the bay area. and i'm advising all my friends and family to do the same. my future in-laws are switching as soon as their contract expires also. |
| Location/Service Area: | hawaii |
| name?: | Dan R |
| email address?: | dan_r21830@yahoo.com |
| Why You Hate Cingular Too: | I signed up with these Low Lifes over 2 1/2 years ago. My cell service was good for about 90 days at my house the the signal started dropping down so low I had to be out side to use my cell phone. It was not Long befor my phone died and had to get it replaced. Shortly afer that my wifes phone died and had to replace it also. It was not long afer that when my daughters phone died and was replaced........Each phone had to be replaced several times. With my daughters phone we were told that her phone was no longr being sold and we had to gointo a local store to have it replaced........So we PIAD the difference for a "better phone" little did we know that the S O B's slipped in extending our contract with them.....Our Cell service At our home was no poor it was just not there after 2 weeks of NO service we ended the use with cingular and signed up with another Co...... Befor we even got our final bill Cingular ( sorry ass peice of shit ) put our bill into collections so that the " could not talk about the bill with us becouse it is in collections" I am going to file with the FCC and the State along with posting a sign on my car and park near there store saying " ASK ME ABOUT AT&T" FUCK these assholes |
| Location/Service Area: | Salisbury Maryland |
| name?: | poco |
| Why You Hate Cingular Too: | they discriminate and don't care about their customers as long as the vps and ceos get their bonuses |
| Location/Service Area: | Dallas Ft. Worth |
| name?: | fuck cingular |
| Why You Hate Cingular Too: | My mother has had cingular for about nine months and she has been happy with the cingular cov. And price(she got it cause she needed some good reception and cingular offered her roadside) on may 21st the problems started to come in the cut her phone for no reason she called cingular from a landline and they told her that she has been past due for three weeks mother told the rep."how could that bee I have always been on time and I always pay two days before my payments due" rep: "well if you want to get your service back you need to pay your past due amount" mother: "okay I'm going to pay the amount you are requesting So mother pays her bill 4 months later moms past due so they cut her line Mother calls to make her past due amount of 150.60 Mom:"hi I would like to make a payment" Rep:"sure would you like to make the total amount" Mom: "what's my total" Rep: "289.79" Mom: "what" Rep: "289.79" Mom: "how could that be if I'm only a week past due" Rep: "no your two months past due" Mom: "that's not true this is my first time being past due" Rep: "no you were also past due two months ago" Mom: "are you sure you have the right information?" Rep: "yes is this your name and is this your number?" Mom: " yes that's my info but that's no what I owe " Rep: "I'm sorry mam but that's what you owe and you need to pay it or we will send you to collection" Mom: I can't wait until my contract ends and by the way I'm going to tell very one not to choose cingular you know what better yet cancel my service now you people are ripping me and I bet other custumers off Rep: no problem your service has been cancelled a long time ago and do what ever you want to do but either way we're sendin your account to collection Up to this day cingular has been sending special offers fuck cingular |
| Location/Service Area: | 818 |
| name?: | Carey |
| Why You Hate Cingular Too: | I moved. I gave Cingular my new mailing address. They even sent a few bills to my new/correct address. Then the bills stopped coming. Turns out they decided to send my bills to my old address again. I call in and find out about their screw up on the last day of their billing grace period. I expected them to give me a few days grace period since it was their screw-up. They didn't. They expected me to pay over the phone at that moment (while I was on the phone with them to find out why I hadn't received a bill) or I'd be assessed a late fee and my phone would be disconnected. Why did they change my billing address? They couldn't explain what happened but they still denied responsibility for sending my bills to the wrong address. Could it be they wanted to charge me late fees for not paying my bills on time? Aren't there laws against this? Its completely unethical and yes I did file a complaint with the FCC. And I had to notify the FCC. As far as I know, Cingular may decide to send my bills back to my old address whenever they feel like it. They did it once, so what's to stop them from doing it again? And how many other people do they do this to? |
| Location/Service Area: | San Jose |
| name?: | NIck Otell |
| email address?: | BASTERD.NOUCINGUALERASSS.COX.COM.ZCD.COM |
| Site?: | http://Club penguin |
| Why You Hate Cingular Too: | they jus plain suck they are gay asses |
| name?: | John Mendoza |
| email address?: | jmendoza280@charter.net |
| Why You Hate Cingular Too: | In Oct., 2006, I was sent a letter from cinglar & advised I need to obtain new SIM card, which I did, & Cingular provided a Nokia Phone. Ever since Oct 2006, I have had problems getting good signal @ my residence, where I make & rec most of my calls. To date, this problem has not been solved. I have been in touch w/ cingular numerous times since Oct 2006, & still no remedy. With the old ph. & SIM card I NEVER had a problem w/ dropped calls, poor signal. Who else can I contact re: this problem? Please help!! Cingular/AT&T adv me their was a tower near my res. IAs noted. I have been in contact w/ at&t suppt, & there was a time in March 2007, that I rec "great" signal, & was able to use my ph. on a regular, but this problem started up again in April. After contacting at&t again, stareted red good signal. On 05-11-2007, started losing signal once again. Since this date date to present, still not rec good enough signal to use my ph. Per many of the at&t people I have spoke to, there was a trouble ticket sent to suppt. I was adv. by suppt they would call me back. I requested they call my Home ph # as I have problem w/ cell ph. So the last bonehead from at&t suppt called me, called my cell ph & I did not rec message until I went out of my res area, where I could rec good signal, & was never called @ my home ph as I requested. When I called at&t 06-05-07, I was adv that ticket had been closed, so I requested to speak to someone in suppt. This request was denied, & I was adv someone would contact me on 06-08-07. I also requested to speak to supervisor & adv. she was n/a. I then requested supervisor call me 06-06-07. Never rec callback. I have been w/ cingular since the mid ninetys, & never had such a problem until I obtained new sim card & ph. in oct. 2006. |
| Location/Service Area: | Monterey Park, Ca. |
| name?: | i'll never work for them another day! |
| Why You Hate Cingular Too: | I work or I should say I am quitting shitville because they treat you like shit, and fill their employees with lies to feed to customers so you can get them off the phone so it does not effect your call time of less than 500 secs. And if you are like me and want to help because I have been on the other side of the line they try to write you up for it. Another, I see were stupid reps wouldnt give credits for overages, all they have to do is ask you to change your rate plan for one month and then credit it and change it back. Another is you don't have to sign a contract to change rate plans even at the end of your contract or the 1st day. Just mention you will call corp and ask to speak with Big Ed which is att's pres, or Stan Sigman cingular's pres, and I bet you get to talk to a supervisor other than just another rep that is called a lead taking sup calls while the supervisors are taking smoke breaks and vising with each other eating. I had service before I started and I will go to another provider. I sickens me how cingular is and how stupid they are!!! |
| Location/Service Area: | New York |
| name?: | jo |
| email address?: | dtfullerton@gmail.com |
| Why You Hate Cingular Too: | cell phones are like satellite/cable tv/dish network/whatthefuck media magnant. I.e., they're the mass communication equivalent of the fucking DMV (in california, that stands for department of motor vehicles). It's the kind of place where no fucking wants to go, but everyone has to, and it's staffed, generally, by people who embody that same principal: no one wants to visit them, but we're forced to. They are low-level functionaries with no real power or pull except for the very salient fact that they are the arm of the state government that most people have to deal with the most. And whether they know that or not: they FUCKING SUCK. F the post office, f the campus quad. If a serial killer really wants to vent, why not the local DMV? Not that I'm advocating that. But, jesus people, no one wnats to be there, why do you have to act like such dicks to those unfortunate enough to deal with you? out... |
| name?: | jo |
| email address?: | dtfullerton@gmail.com |
| Why You Hate Cingular Too: | i hate these fuckers because of the whole at&t merger thing and because I'm too slow on the uptake to rigorously research all the pros and cons so basically just bend over whenever the f some corporate entity does it. But, I digress. Cingular SUCKS because of their drop-out rates and terrible reception. I live in Fullerton, California and there are rooms in my house where the fucking signal just doesnt' work. And I have some good friends in New Orleans, which is a long way from Fullerton, but whatever: and there are entire neighborhoods in that city where Cingular drops out, cycles through its parameters every time you turn it on, or just doens't flat-out work. Whatever this fucking company says about no dropped calls, blahblahblah, it's full of shit. But, since I'm a corporate slave, I've never had any other carrier but cingular/at&T. If the rest are as bad as this one, however, we're all fucked where the sun don't shine. |
| name?: | Linc Jackman |
| email address?: | theonlylinc@verizon.net |
| Why You Hate Cingular Too: | When I started this service they started adding all kinds of charges to the level of $500.00 dollars. I attempted to find out how it got this high, just to be told to pay it or they would stop service and add $300.00 for early termination of service. On May 23, 2007 this was all payed for along with a verbal assurance that I was paid in full and that I would not have another bill until the next month. My service was turned off on May 27, 2007 making it impossible to talk to anyone due to the main office being closed for the weekend. It appears that being honest is the last thing involved with cingular |
| name?: | Mary Kay Starnes |
| email address?: | muthr@tx.rr.com |
| Why You Hate Cingular Too: | I have had a phone with Cingular for 10 years. Easter weekend of 2007 I got a phone for my daughter. I got the family plan- $9.99 for an extra line and we share 700 minutes. My bill should have been about $80 a month. Got the statement and it was $173.67. I called and they said when you make a change to an acct and it is in the middle of a billing cycle, they charge you a prorated charge for that month and charge you another month in advance. I told her it still didn't add up to that amount. She tries to explain the charges to no avail, that's their policy, she's sorry no one told me about the other month in advance, etc. I told her I wanted out of the contracts. We have 2 years left on one and 4 months left on the other. To end a contract early you have to pay $175. I told her looks like they've got me either way I go. It's all about the money-how can they get more?! |
| Location/Service Area: | Dallas |
| name?: | Dustin |
| email address?: | duckskins@aol.com |
| Why You Hate Cingular Too: | No problems with Cingular until.... One day I step onto the elevator. OOOPS! Dropped my Razr and the screen went blank. Now it's time to replace my phone. Having been with Cingular for 3 years, my contract was expired and I had the luxury of picking from several new phones at a discounted price. I just bought a new house. So, I still didn't have internet at home. With the NEW CINGULAR & AT&T service I was informed by the LYING sales rep that I could tether my cell phone to my desktop and get FREE wireless internet. YAAYYYY I said. I'll take it. I upgraded my phone and paid $399.00 for the new Treo 650. It was a neat little phone. Until I began using it. It dropped 1 out of every 3 calls. Also, it wouldn't tether. So, I go back to the store and they sold me on the idea that the Treo 650 just wouldn't suit my needs. I really required the Treo 750. So, I upgraded, paid the extra $100 and took off with my new device. Same problem. No tethering and dropped calls. Next, I called customer service. They informed me that the reason it wouldn't tether is because I... Shit!!! Dropped the Call Called back. The reason it won't tether is because you have to have the $49.99 a month plan that is required. HEY! No one told me I had to have this plan. Now, I'm gettin irritated. However, because I really needed internet at my home, I complied. I give it another shot. Still no tethering. I spent countless hours on the phone with customer service. All the time dropping their phone calls. I would even tell them to call me back if I dropped the call. When you spend 20 minutes on hold and drop the call you shouldn't have to get back in line. They agreed. We'll call you back. Sure enough, the call would drop. Do you think they called me back? HELL NO! So the next step is to go back to the store and see what the problem is. They tell me it's got to be the phone. Next, we try the Blackjack. It still doesn't work. I call customer service and they tell me it's because I don't have the right plan. OH REALLY? What plan is that? The $59.99 plan. The $49.99 plan is outdated (20 days later). Sooooo, again I up my plan (yeah I know I'm an idiot). Still no luck tethering and still dropping calls. I get fed up and call to cancel my service. My answer has been: I'm required to pay the cancellation charge of $175 for each line (I had two) at $350. I'm required to pay for the discount that I received on the phones $100. They wouldn't take their phone back. And I still haven't heard anything back from the manager that promised he'd call me within two days. I'll be spending this weekend in the "New AT&T" parking lot attempting to scare off every customer that thinks about going with them. I suggest yall do the same! |
| Location/Service Area: | Little Rock, AR |
| name?: | Walker |
| Why You Hate Cingular Too: | Because they burned me on a bill. I asked to have international calls on my phone, at a monthly charge of $4.99. It was suppose to be 10 cents a minute to a landline to Japan, and 20 cents a minute to a cell phone. Well come to get my bill they had charge me $3.49 a minute. I was so upset but there was nothing to do about it. I tryed to tell them that I had called and put the international calls plan on my phone, but they argued that it didn't start until the next billing cycle. So you can imagine how much my phone bill was. By time the shut my phone off and cancelled my contract, my bill was $4,100. Yeah that is alot. So I tried to pay on it as much as I could. Then I went do they settlement offer that the credit agency offered me, $2,174, the are still trying to make me pay the reminding $481. That they took off of my settlement. What I am to do. I think I am going to report it to the credit bureaus because they can't do that...I don't know, but cingular was the worst service that I had. Should of know, my first bill was $649..and over connection, phones and whatever they wanted to add on..never go with Cingular... |
| Location/Service Area: | 29 Palms California |
| name?: | T |
| Why You Hate Cingular Too: | Cingular Fucking Blows! |
| Location/Service Area: | Chicago, IL |
| name?: | MJ |
| Why You Hate Cingular Too: | Ever since I've converted from the pathetic religion known as AT&T to Cingular Wireless, seems like I made a pact with the devil. First phone never worked properly, reported it hundreds of times (sony ericcson). Bought a new phone (LG), it broke some 7 months afterwards. No, I didn't drop it. The antenna and the case simply came apart. Not to mention, bad signals all the time. Not being able to retrieve text messages or calls. Dropped calls. And being charged for minutes that were supposed to be free, like nights and weekends. Bought a new MOTO RAZR with a coupon sent to me. Wow! I only paid $150 for a phone that is $250 retail. Not to mention, you can get a better deal at other retail stores and carriers. I have to pay $150 for a phone that others get for free with a 2 yr plan. Other carriers carry the phone for 49.99 and some even have better colors. I had to choose from gray or black, wow! And I've been a customer for over 4 years - and this is how you reward me... a $150 upgrade for a phone that was only accessible if I agreed to the 2 yr extension. what a rip off! To make matters worst, the MOTO RAZR had to be replaced twice. Never worked, both of them! Got a replacement phone - and guess what! My services bill was $25 over. And the phone wouldn't work at night, wouldn't let me text and wouldn't notify me of calls. The man who sold me the phone even added additional features and stuff I never wanted. some $90 doolars more on my bill that included activation. what? I was also charged $400 for roaming charges on calls made after 9p and on weekends. Cingular's excuse: stuff happens like that rarely. Cingular's apology: none. Did I get anything in return. Nope, just a bunch of idiots that kept transferring me over and over at Cingular. No one helped me. no one knew what to do. I reached Cingular, finally. They sent me an e-mail... "we're sorry." Yeah, right. Can't wait 'til contract expires, I'm out this bitch. |
| name?: | Mugu Lome |
| email address?: | mugu@mugu.com |
| Why You Hate Cingular Too: | i hate this mugus |
| Location/Service Area: | lome |
| name?: | Christian Hunter |
| email address?: | ideajunkie@gmail.com |
| Site?: | http://thoughtspam.blogspot.com/2007/05/cingularat-wireless-sucks.html |
| Why You Hate Cingular Too: | Cingular/at&t wireless SUCKS!!!! Hey all, thought i'd post a letter i sent to the ceo and various vp's at cingular a few months ago. of course, no response from any of them whatsover. why stay? iphone. i'm writing in this forum because here in texas (where i now reside), my service is once again down. i drop a call (on average) every 5 or so minutes worth of conversation, and have for 2 years, 3 different phones (razr, slvr, and now the blackjack) and 2 different states. i spend an hour every two weeks on the phone w/ the company just begging them to push the button that transforms my service quality from non-existent, to pathetic. today, after my 611 call, service went from non-existent/pathetic to non-existent - for 8 hours now. so, if interested, here is an open letter to the cingular CEO. if anyone knows his/her contact info (att wireless or cingular and not just the general form), please let me know... Dear Stanley Sigman, CEO, Cingular just a quick note from a customer of over 10 years (average annual bill over $4,000) to remind you of the deep and total contempt i have for your company. to be honest, that's really an understatement, because it neglects other important associated feelings for Cingular. feelings like: persistent rage, white-knuckled hardware-destroying frustration, and various negative physical manifestations as a consequence of my relationship with Cingular. however, on the almost impossible to imagine chance that you're not aware of, and deliberately meting out this everyday punishment, well....a little background: right around 1.5 years ago, whenever i went home (which for me, being retired, is fairly often) i started dropping calls, a lot of calls....like, 50% of my calls. "dropping" them doesn't quite do justice for what actually happens when a purposeful conversation had over your network is interrupted; it's more like a "creative corrosion" that randomly chooses when to strike, then, masks the voice of my caller (or callee) in some Darth Vaderesque modifier, then, occasionally restores integrity (probably just to keep my hopes "just high enough") but usually just dumps the call. no, i don't have a fetish for repeatedly dialing numbers and connecting calls as your rated call summaries might suggest. that's not why my bill shows calls to the same number, one after another, within the span of minutes. it's because your network is a grisly, rancid, tele-hate-generator. i'm damn-near certain you know. how could you not? look at the number of 611 calls i've made. read the notes. no less than 10 in the last few months. but you know what i really really really hate though (besides your network)? i hate when i call 611 tech support, makes you wait for.....................................10...........................................minutes without indicating how long the wait time will likely be (BASE CUSTOMER SERVICE!!), then reexplain my problem (full or near full bar reception at my house, 50% dropped calls, power off and on every day, have had the same problem with my fully accessorized razr, slvr, and now my new blackjack....you're welcome by the way), then, after waiting and reexplaining, and getting them to promise me they'll call me back if cingular drops me.....well, I REALLY HATE IT WHEN THEY DON'T CALL ME BACK!!!!!!!! it makes me crazy! wild-eyed, screaming-like-a-lunatic, crazy! and guess what? no, really, guess.... you guys have never called me back. read it in the logs. boy, what a laugh you sicko's must get from tricking me into believing you care (as i do from time to time when i get a rep who pretends to really care)! i can just see it, you guys rolling around on the floor, headsets straining to hold-on, gripping your bellies. you probably have some bizarre techno ability to monitor me (at least by audio) through the phone, you probably hear me screaming like a maniac, laughing hysterically like some hyena before a kill, contemplating which expensive item in my house to destroy in rage. yeah. you guys really get me good. but that still leaves me with one question: why do you hate me so much? i mean, look at my bills; many of them are over 1k a month and have been for about 14 years. um, isn't that a lot of money? you probably knew i tried to get away from you guys. that i bought a Q and signed on with Verizon Wireless. that's when you decided to announce your deal with Apple and make it impossible for me to escape. right? AHAHA RIGHT YOU SICKO'S!!!!!! if the iphone is anything less than a product so advanced it will - by its very existence - prove aliens did land at area 51, well, i'll be gone. you can't treat customers like this for long. Christian Hunter |
| Location/Service Area: | Austin, surrounded by cell towers, TX |
| name?: | Christian Hunter |
| email address?: | ideajunkie@gmail.com |
| Site?: | http://thoughtspam.blogspot.com/2007/05/cingularat-wireless-sucks.html |
| Why You Hate Cingular Too: | Cingular/at&t wireless SUCKS!!!! Hey all, thought i'd post a letter i sent to the ceo and various vp's at cingular a few months ago. of course, no response from any of them whatsover. why stay? iphone. i'm writing in this forum because here in texas (where i now reside), my service is once again down. i drop a call (on average) every 5 or so minutes worth of conversation, and have for 2 years, 3 different phones (razr, slvr, and now the blackjack) and 2 different states. i spend an hour every two weeks on the phone w/ the company just begging them to push the button that transforms my service quality from non-existent, to pathetic. today, after my 611 call, service went from non-existent/pathetic to non-existent - for 8 hours now. so, if interested, here is an open letter to the cingular CEO. if anyone knows his/her contact info (att wireless or cingular and not just the general form), please let me know... Dear Stanley Sigman, CEO, Cingular just a quick note from a customer of over 10 years (average annual bill over $4,000) to remind you of the deep and total contempt i have for your company. to be honest, that's really an understatement, because it neglects other important associated feelings for Cingular. feelings like: persistent rage, white-knuckled hardware-destroying frustration, and various negative physical manifestations as a consequence of my relationship with Cingular. however, on the almost impossible to imagine chance that you're not aware of, and deliberately meting out this everyday punishment, well....a little background: right around 1.5 years ago, whenever i went home (which for me, being retired, is fairly often) i started dropping calls, a lot of calls....like, 50% of my calls. "dropping" them doesn't quite do justice for what actually happens when a purposeful conversation had over your network is interrupted; it's more like a "creative corrosion" that randomly chooses when to strike, then, masks the voice of my caller (or callee) in some Darth Vaderesque modifier, then, occasionally restores integrity (probably just to keep my hopes "just high enough") but usually just dumps the call. no, i don't have a fetish for repeatedly dialing numbers and connecting calls as your rated call summaries might suggest. that's not why my bill shows calls to the same number, one after another, within the span of minutes. it's because your network is a grisly, rancid, tele-hate-generator. i'm damn-near certain you know. how could you not? look at the number of 611 calls i've made. read the notes. no less than 10 in the last few months. but you know what i really really really hate though (besides your network)? i hate when i call 611 tech support, makes you wait for.....................................10...........................................minutes without indicating how long the wait time will likely be (BASE CUSTOMER SERVICE!!), then reexplain my problem (full or near full bar reception at my house, 50% dropped calls, power off and on every day, have had the same problem with my fully accessorized razr, slvr, and now my new blackjack....you're welcome by the way), then, after waiting and reexplaining, and getting them to promise me they'll call me back if cingular drops me.....well, I REALLY HATE IT WHEN THEY DON'T CALL ME BACK!!!!!!!! it makes me crazy! wild-eyed, screaming-like-a-lunatic, crazy! and guess what? no, really, guess.... you guys have never called me back. read it in the logs. boy, what a laugh you sicko's must get from tricking me into believing you care (as i do from time to time when i get a rep who pretends to really care)! i can just see it, you guys rolling around on the floor, headsets straining to hold-on, gripping your bellies. you probably have some bizarre techno ability to monitor me (at least by audio) through the phone, you probably hear me screaming like a maniac, laughing hysterically like some hyena before a kill, contemplating which expensive item in my house to destroy in rage. yeah. you guys really get me good. but that still leaves me with one question: why do you hate me so much? i mean, look at my bills; many of them are over 1k a month and have been for about 14 years. um, isn't that a lot of money? you probably knew i tried to get away from you guys. that i bought a Q and signed on with Verizon Wireless. that's when you decided to announce your deal with Apple and make it impossible for me to escape. right? AHAHA RIGHT YOU SICKO'S!!!!!! if the iphone is anything less than a product so advanced it will - by its very existence - prove aliens did land at area 51, well, i'll be gone. you can't treat customers like this for long. Christian Hunter |
| Location/Service Area: | Austin, surrounded by cell towers, TX |
| name?: | jim clarke |
| email address?: | osc4life14@yahoo.com |
| Why You Hate Cingular Too: | My phone died at 1.8 years, instead of replacing the phone which was truly the honest thing to do....I mean the phone is in perfect shape..... They told me I had to sign another contract to get a new phone. YA RIGHT. Now they are still trying to charged me, and I can't fight it |
| Location/Service Area: | kirkland wa |
| name?: | Tim Hirman |
| email address?: | Curacao328@aol.com |
| Why You Hate Cingular Too: | Cingular has the MOST dropped calls and more importantly, the most short interval drop outs of any big cellular provider. They are well aware of this. They use a strategy in their adverts on TV where they brag about how other companies have embarrassing drop outs. They are liars and they know it. I despise this kind of corporate dishonesty. I am going to pay the $150.00 fee to drop Cingular as a provider. It will be worth it to be rid of these liars. |
| name?: | Rae |
| email address?: | NoThanks |
| Why You Hate Cingular Too: | I signed up with this company for two Go-phones for my son and myself. While I'm at work, the phone starts to ring up transaction charges all on its own, without me touching it. As it turns out, I'm being charged by Cingular for "internet usage". Funny, because I never accessed the internet on that phone. We went round and round on this and finally, I contacted the FTC. In the interim, I called up again and talked to one of their reps who said the charges were strange, and who agreed to reimburse me in full for these charges. A few weeks later I get a letter from Cingular stating they don't owe me any moneys and will not reimburse me anything. This after their rep had already fully reimbursed me. I asked to switch plans. The rep I spoke to that time, upon inquiry, assured me that the moneys from the existing plan would be transferred to the new plan. I go to use to the phone and it's inoperable. I'm told I have to put in more money in order to use the phone. We go around and around again and again I contact the FTC. No sooner do I do that and my son's phone stops working -- this is my teenage son, all right who has nothing to do with this at all. His phone stops working, leaving him stranded in the middle of the night. I call up Cingular wanting to know why his phone isn't working and they tell me the phone was cut off. I say: "Really? You mind telling me why when the balance has always been paid in full and on time, and there have not been any issues with this phone?" They could offer no explanation, whatsoever. All I got was dead silence. It's one thing to deal with me in these matters, but to take out on my kid, leaving him stranded? How LOW can anyone go? |
| Location/Service Area: | Utah |
| name?: | Andrew |
| email address?: | schuppy86@yahoo.com |
| Why You Hate Cingular Too: | why does my bill keep going up i signed up for the basic plan $39.99 a month and i never go over my minute alotment or my instant messages never use the internet or buy those stupid ringtones so why is my bill at or around $80 well you know what that cant tell me either except they said fees factor in fees what feep is double your bill???????? |
| Location/Service Area: | waukesha WI |
| name?: | James |
| Why You Hate Cingular Too: | Every single phone call I make gets dropped. When I call them to confront them about this, my calls get fucking dropped. I want to fucking strangle the person in charge of service in my area. |
| Location/Service Area: | Champaign, IL |
| name?: | Alexa Rei |
| email address?: | relexarei@yahoo.com |
| Why You Hate Cingular Too: | In the summer of 2006 Cingular alerting me that they were forcing me to upgrade my account at the end of 2006. I quickly refilled my prepaid account to $1,000.00 I averaged about 10 minutes/month in cell usage, so the $1,000.00 was meant to last me a life time. Within 2 months of Cingular allowing me to bring my balance to $1,000.00 I learned that I would only be able to transfer $500.00 in the new year. I was furious because I simply do not believe that just two months earlier they did not know about the $500 factor. They ripped me off and owe me a grand total of $532.45 and I want my $$$! |
| Location/Service Area: | Los Angeles |
| name?: | Alexa Rei |
| email address?: | relexarei@yahoo.com |
| Why You Hate Cingular Too: | In the summer of 2006 Cingular alerting me that they were forcing me to upgrade my account at the end of 2006. I quickly refilled my prepaid account to $1,000.00 I averaged about 10 minutes/month in cell usage, so the $1,000.00 was meant to last me a life time. Within 2 months of Cingular allowing me to bring my balance to $1,000.00 I learned that I would only be able to transfer $500.00 in the new year. I was furious because I simply do not believe that just two months earlier they did not know about the $500 factor. They ripped me off and owe me a grand total of $532.45 and I want my $$$! |
| Location/Service Area: | Los Angeles |
| name?: | Issy |
| email address?: | issys03@yahoo.com |
| Why You Hate Cingular Too: | I GOT SCREWED BY CINGULAR 4 YEARS AGO... I HATE THEM THEY ARE THE WORST PEOPLE EVER I THINK THEY'RE ROBOTS! So right after I graduated high school i was sent on a paid vacation to Guadalajara Mexico! So I was going to be there for a while therefore I decided to lower my calling plan since they would not let me suspend the service like other companies!. There was this 50 anytime minutes and unlimited nights and weekends plan for $19.99 monthly. That was te cheapest plan so I signed up for that one. I left my cell phone in the U.S for fear of losing that cheap nokia phone. I let my younger sister use it warning her strictly to stick to the night and weekend minutes which she did... I come back from my vacation and I get a $650.00! bill... I checked the bill and saw that it was charging .45cents per minute on NIGHTS & WEEKENDS! I immediately called Cingular and told them that they misled me and told me that the plan was free nights and weekends. Their response? THAT I HAD MISUNDERSTOOD! Its 50 ANYTIME minutes including nights and weekends. WHY WOULD I EVER SIGN UP FOR A PLAN THAT GIVES ME LESS MINUTES THAN A FRIGGIN PHONE CARD??? I argued with managers and many different reps and they all refused and did not care about my problem. The next month I was billed the remaining $250.00 for the used minutes. NEEDLESS TO SAY I WAS PISSED OFF! I called back and was transfered from person to person all of them saying they could do nothing about it. Finally i decided to give it one last try and I got a synical "man" on the line who refused to help me whatsoever. I said look I jsut came from a vacation and I dont have the money to pay $900 right out of my pocket will you accept payments? His response "NO WAY they wanted the $900.00 in two weeks in full! I told him cancel my account immediately HE HAD THE NERVE TO ASK WHY? OH but I had fun telling him off ( I insulted the company and the jerk repeatedly) MY CREDIT WAS RUINED BECAUSE CINGULAR SENT ME TO COLLECTIONS...I HATE THEM! a year later I managed to get another cell phone with At&t and I was pretty content UNTIL THEY MERGED. I immediately called At&t and told them to cancel my account. They asked why? I said because you are merging with the worst carrier ever and you will be getting many calls like this! I HATE CINGULAR I HATE THEM AND I WISH THAT COMPANY GOES BANKRUPT SOON@ |
| name?: | mike |
| email address?: | no thanks |
| Why You Hate Cingular Too: | i got two phones threw the mail and they were already activated huuuum and the bill was already in the mail i i hadn,t even recived the phones yet bill was over 300.00,s now i finly receved the phones but wouldn,t you belive it they don,t even work in my area now their trying to collect payment fuck them and their phones.. now i,m waiting for them to take me to court good luck cingular |
| Location/Service Area: | st john plt, maine |
| name?: | Left Boogie |
| Why You Hate Cingular Too: | Cingular sucks.number one reason...I was with att before cingular came along with the best rate plan in the history of plans...the 99.95 charter plan which includes unlimited calling.as a reward for being such a loyal att customer i was told that in order to recieve a new phone i would have to move to a cingular plan which doesnt compare to the plan i have.So over the years i have been forced into buying unlocked phones to avoid this swich. My phone was shut off for a few hours and said 'sim blocked'..paid the bill and still no service so I call the slick bastards up and they ask what type of phone i had and i told them a blackberry 8700g and the rep asks me to punch in some numbers in the phone and the imei pops up and she asks for the number and i gave it to her unknowingly.she repeats it back and the brand new blackberry now somehow is blocked from working on their network.and they said 'ohhh we dont know what the problem is,but it will be solved when u pick a new cingular plan and phone' mf u and ur plan and phone.so a day goes by and pop my sim back into my old nokia phone which looks like a gold brick and probably weighs about the same and it works just fine regardless of appearance.Im not being forced into a shitty deal by those assholes. been playing this game with them for 2 years now. and now thats its att once again seems like the problem would be solved and our loyalty to att would be rewarded with some respect and the ability to buy a new phone,pop in our sim card and mind our own business but ohhh f..ckin' no.still not the case.Cingular is a bunch of swindlers and we all need to file some type of lawsuit against them.my original deal was said to be in place until i switched and im not switching and im not signing a shitty deal with them lying assholes.Not my fault they created a plan that works for us few who still managed to hold on to it.Keep up the resistance people.!!!!! |
| name?: | Chris |
| email address?: | gymdudenc@yahoo.com |
| Why You Hate Cingular Too: | Cingular’s Pay As You Go Plan – The HUGE rip off Opinions are worth about a cent and everyone has one. This one is mine. For those of you with less than perfect credit who are considering this option, you are in for a bad ride. 1) There is no such thing as anonymous call rejection (at least on a Motorola C139). That is, there is effectively no EASY way to block calls from callers who hide their number. 2) You will be charged airtime from the second you press the send button. For instance, if your rate is 10 cents per minute and you call someone, let it ring six times and then hang up, you will be charged 10 cents for this call, regardless of the fact you never spoke to anyone or their voicemail. (Unless you are calling another Cingular customer [in which case it’s free], and you will most likely find only a small handful of your friends are Cingular customers – if they are smart anyways) 3) If you ever want to ask a question to Cingular online, you will need your ‘passcode’. If you have forgotten it, they will not email it to you. They will ask you for your cell number so they can text message it to you. Now if you had really wanted to use your phone for this task in the first place, wouldn’t you have called customer service to begin with? Sort of defeats the purpose of online customer service now doesn’t it. 4) Dropped calls? YOU BET. I live 2 miles from downtown Charlotte, NC. I live in a 1 story home made of wood, not lead walls. I get 2 bars max. MANY times the call fades in and out if it is not dropped all together. There’s a dirty little secret that isn’t so much of a secret; just that the salesman will not go out of his way to tell you – the prepaid service phone use only certain towers, not all of them. Now let’s figure this out: you will be paying 10 or 25 cents per minute depending on the plan. You pay FAR more than regular cell customers pay – and yet, you get fewer features, and less reliable service. 5) When you run out of minutes in the middle of a call, there is no courtesy message that interrupts to say you have x number of minutes left; the call will simply terminate without warning. Before you place the call depending on the balance at the time it may tell you your balance is getting low but that is the only message you will get. I find this very rude. 6) If someone tries to call you after you run out of minutes and before you refill, they will not get your voice mail. They will get a message saying the number is unreachable. This is just rude plain and simple! Despite all this, amazingly this is not the worst of the worst. They are beat by one company – SunCom. Beware of this as well. They have a very tempting alternative to the PayAsYouGO rip off for those whose credit or income doesn’t quite allow for a normal cell phone. SunCom has a plan under which you still PrePay but you are billed $59.99 in advance each month. You get unlimited calling – so in almost every way it is like having a normal cell service. The salesman told me I could cancel anytime because it was month to month – no contract. The fact that I had to sign my name on a document SHOULD have tipped me off that I was signing a contract. Anyways, I moved to a rural area a few months later where there was no service at all. Finally I just tossed the phone since it was monthly. AH-HA! I was charged a $200 early termination fee because I did not call SunCom to let them know I didn’t wish to use it anymore. There is a moral here. A salesman may very well tell you what he must to complete the sale. Even though it may take a LONG time to read the extremely small and confusing information (usually located on the back of whatever you sign) READ IT! If you don’t understand it, take it to someone really smart and have them look at it and then go back the next day if you have to. I wish I could give you good news, but I can tell you the 2 plans to STAY AWAY FROM!!! |
| Location/Service Area: | Charlotte, NC |
| name?: | Chris |
| email address?: | gymdudenc@yahoo.com |
| Why You Hate Cingular Too: | Cingular’s Pay As You Go Plan – The HUGE rip off Opinions are worth about a cent and everyone has one. This one is mine. For those of you with less than perfect credit who are considering this option, you are in for a bad ride. 1) There is no such thing as anonymous call rejection (at least on a Motorola C139). That is, there is effectively no EASY way to block calls from callers who hide their number. 2) You will be charged airtime from the second you press the send button. For instance, if your rate is 10 cents per minute and you call someone, let it ring six times and then hang up, you will be charged 10 cents for this call, regardless of the fact you never spoke to anyone or their voicemail. (Unless you are calling another Cingular customer [in which case it’s free], and you will most likely find only a small handful of your friends are Cingular customers – if they are smart anyways) 3) If you ever want to ask a question to Cingular online, you will need your ‘passcode’. If you have forgotten it, they will not email it to you. They will ask you for your cell number so they can text message it to you. Now if you had really wanted to use your phone for this task in the first place, wouldn’t you have called customer service to begin with? Sort of defeats the purpose of online customer service now doesn’t it. 4) Dropped calls? YOU BET. I live 2 miles from downtown Charlotte, NC. I live in a 1 story home made of wood, not lead walls. I get 2 bars max. MANY times the call fades in and out if it is not dropped all together. There’s a dirty little secret that isn’t so much of a secret; just that the salesman will not go out of his way to tell you – the prepaid service phone use only certain towers, not all of them. Now let’s figure this out: you will be paying 10 or 25 cents per minute depending on the plan. You pay FAR more than regular cell customers pay – and yet, you get fewer features, and less reliable service. 5) When you run out of minutes in the middle of a call, there is no courtesy message that interrupts to say you have x number of minutes left; the call will simply terminate without warning. Before you place the call depending on the balance at the time it may tell you your balance is getting low but that is the only message you will get. I find this very rude. 6) If someone tries to call you after you run out of minutes and before you refill, they will not get your voice mail. They will get a message saying the number is unreachable. This is just rude plain and simple! Despite all this, amazingly this is not the worst of the worst. They are beat by one company – SunCom. Beware of this as well. They have a very tempting alternative to the PayAsYouGO rip off for those whose credit or income doesn’t quite allow for a normal cell phone. SunCom has a plan under which you still PrePay but you are billed $59.99 in advance each month. You get unlimited calling – so in almost every way it is like having a normal cell service. The salesman told me I could cancel anytime because it was month to month – no contract. The fact that I had to sign my name on a document SHOULD have tipped me off that I was signing a contract. Anyways, I moved to a rural area a few months later where there was no service at all. Finally I just tossed the phone since it was monthly. AH-HA! I was charged a $200 early termination fee because I did not call SunCom to let them know I didn’t wish to use it anymore. There is a moral here. A salesman may very well tell you what he must to complete the sale. Even though it may take a LONG time to read the extremely small and confusing information (usually located on the back of whatever you sign) READ IT! If you don’t understand it, take it to someone really smart and have them look at it and then go back the next day if you have to. I wish I could give you good news, but I can tell you the 2 plans to STAY AWAY FROM!!! |
| Location/Service Area: | Charlotte, NC |
| name?: | krystle |
| Why You Hate Cingular Too: | they Are suck a god damned rip off!! my bill just came trying to charge me $200 when m,y bill should have only been like 70!! i hate them they can go to hell |
| Location/Service Area: | 18017 |
| name?: | Christian |
| email address?: | christian.cosume@cingular.com |
| Why You Hate Cingular Too: | I am highly upset at the practices the Company , I work for does. I work in the complaint department and on my behalf here is the e-mail of one of our managers in Customer appreciation depatment. anthony.stephens@cingular.com Send him any and all of your complaints and grips he may be able to assist you. |
| name?: | IGOR GOFMAN |
| email address?: | igor.gofman@juno.com |
| Why You Hate Cingular Too: | I requested to unlock my phone from Cingular network because I had to travel to Ukraine. As well, I asked them to enable the service in Western Europe. 1. They stated that the European service is enabled. It never worked in Germany. 2. It took a month to talk by phone with Cingular until they provided me unlocking code. On the day of my departure I spent 1.5 hours on phone talking to the Cingular customer service trying to unlock the phone. Of course, Cingular has untrained reps, so, I followed their instructions and completely locked my phone. Finally they apologized and told me to ask somebody in Ukraine to unlock the phone (!), because they had no idea on how to do that. In Ukraine, at first cell store it took about 30 seconds to unlock the phone. Cingular sucks. They have the worst customer service in the USA. Switch to somebody else. |
| Location/Service Area: | Westchester, NY |
| name?: | Leon |
| email address?: | leon101_32@yahoo.com |
| Site?: | http://cingularsucks.com |
| Why You Hate Cingular Too: | On may 13 2006 i quit sprint and switched to cingular. i went in and signed the contract and got mt phone. i went home and opened the phone, turned it on and tried to call it didnt work it said that i was not connected to the cingular network,so i took it back and the gave me a diffrent phone i left the store,then i set up the phone and the samething happend , i took it back . it hapened 4 times! i told them there network sucks then they said sorry like 15 times and and tring to pursuade me to stay i said FUCK YOU and threw the phone at them. now im in t mobile which is great!! |
| Location/Service Area: | Corpus Christi |
| name?: | jennie dunlap |
| email address?: | jnndnlp@bellsouth.net |
| Why You Hate Cingular Too: | Consumer Beware...In Dec 2006, my contract with Cingular was to expire. It had been one headache after another. We had four phones. We cancelled our contract and waited for my final bill. Sometime in Jan 07 I recieved an email from cingular thanking me for my payment and reactivating my service. I call them and told them I had not autorize any payment. The rep said my husband had called. I replied that was impossible, since we now were with Verizon. She stopped the payment from going through my stored bank info. I mentioned to her I thought this might be an inside job. ...Who would know to call in and reactivate new phones with new sim cards. She suggested we put a password on the account that only I knew and that would prohibit this from happening again. I gave her a password and didn't even share it with my husband. Fast Forward to Feb. where I checked my bank balance and over 500.00 had been removed from my checking account by cingular. I found out that all four phones had been reactivated with new sims cards and call to Jamaca and places around the world were being made. I had to go to the bank and sign and affadavit stating the withdrawal was not valid. I was on the phone with Cingular for 2 hours. I told this man how could this happen ...he said my husband called in with the password. I told him my husband did not know the password and this was an inside job. He tried to get Cingular fraud to take this over but they said since the caller had the password it was not fraud. He put numerous notes and took out my stored bank info and changed the password again. Today I came home and found an eleven hundred dollar phone bill. The phone had been reacitvated in March and 900.00 worth of phone calls made...Jamaca..etc Ny Chicago..and these phones call each other. I called Cingular and at least today they admit it has to be someone on the inside selling these cancelled accounts and the stored bank info. The phones are turned off now because my bank returned to payment they tried to post to my account of over 600.00. I called the FBI tonight. Tommorow I will call the television station...Oh,by the way the stored bank info the second customer service gentleman took out was bank on my account. They have the ability to catch this person I know everytime someone look at my account they leave a footprint...there is no telling how many other people this is happening to. |
| Location/Service Area: | Tennessee |
| name?: | mhendermba |
| email address?: | internetman@graffiti.net |
| Why You Hate Cingular Too: | I called to change my rate plan because I have over 60 hours of rollover minutes. They informed me I would lose my rollover minutes down to the cheaper plan I was buying. I feel ripped off |
| Location/Service Area: | MD |
| name?: | former cingular employee |
| Why You Hate Cingular Too: | the reason whty everyone gets horrible treatment is because cinguliars makes their csr people jump thru amazingly difficult hoops. everything contradicts something else, like if we don't transfer you to a diff dept and just give you the 800# we get marked off for quality scores but if we do we take a hit on our statistics. thatsd right! when you call customer service not only are we trying to fix your problem but we are trying to stay within the company's set guidelines on how the call should go. like, a call should not last more than 519 seconds, no more than 2-3 transfers to a diff dept. just ridiculous, huh? I undeerstand some people arent very smart when it comes to cellphones but when when you get that little old lady on the line and she just cant understand what you are trying to get her to do w/her cell it will take just about anybody more than 519 seconds to get her phone working again. so yeah suckular is horrible but its not really the person on the lines fault the company is so fucked up. chances are they hate cingular WORSE than yopu do! LOL! dont think i'm trying to defend this company, i'm not they are evil bastards. you know when the merger happened w/at&t they closed numerous callcenters each one had close to 1500 people working at them or more so I can wholeheartedly agree that they are bad people. |
| Location/Service Area: | southeast region |
| name?: | ASD |
| Why You Hate Cingular Too: | We have been trying to use auto pay for 8 months. They assure us that it will work, then magically, we get a bill with a late notice and a late fee. We call again, they take the $ out immediately, then the same thing happens the next month. I always make them take off the late fee, but I believe that they have a pattern and practice of doing this in the hopes of getting more money through late fees. |
| Location/Service Area: | KY |
| name?: | amy |
| email address?: | mimiloo@comcast.net |
| Why You Hate Cingular Too: | I have had the same number for 5 yrs. when I went in to have another number added to my plan. No problem she said. HA! HA! She erased my old number with the new one. No problem I said mistakes happen. When will I get it back? ( thinking that night) Not for 7 days!!! Are you kidding me! this is my only phone number for home and work!! Sorry that's all I can do. What the hell!! How hard can it be just to give it back? So I wait. on the seventh day I don't get it back. I call the store she says that I now have to call customer service becuase it's out of her hands and that I might get to a quicker resolution. So I do and they tell me the problem was resolved!! UH! NO! I still do not have my number back why the hell would I be calling if I did? 2 weeks go by still nothing. By this time I have talked to about 10 different people because you never get the same one. Finally I say I am changing carriers and I WILL NOT be charged the eraly termination fee. Yes, we understand your frustration and I will put in the notes to not charge you. End of stroy. Oh no, no, no. I get a bill for $398.00. I am told that it was my decision to change carriers and that nowhere in the notes does it say that I got permission to do so. I swear I am so agry becuase it's not like threating to sue them does any good because it's a huge corporation and little ol me. I am at my wits end. I want to do something but don't know what. I already have spoke with a supervisor to no avail!! Any suggestions? |
| Location/Service Area: | oregon |
| name?: | Anonymous |
| Why You Hate Cingular Too: | Did you report any of this to corporate? Don't flame a company if you talk to stupid reps all the time. The phone reps dont know anything. Ask for managers or department heads. Curse and get angry. |
| name?: | Mike Grubb |
| email address?: | yellowbuellar@hotmail.com |
| Why You Hate Cingular Too: | They take money that isnt suppose to be taken, they lowered the bar, not raised it. Bad customer service, Bad offers, expensive plans. I HATE cingular. That crap company can burn. |
| Location/Service Area: | huntingdon,pa |
| name?: | Lori Morris |
| email address?: | morisclan5@charter.net |
| Why You Hate Cingular Too: | Maybe my reason is unique maybe not. I worked for this crappy company 6 years feeding all our customers the same song and dance you all are complaining about. I was great at it to. Top seller for 6 years running making them all kinds of money. I get pregnant with my son in Nov. 2003[my 2nd pregnancy with this horrid company] and in May of 2004 they fired me. For what? There was 7 people working in the same kiosk and we all worked the same way and did the same things they fired me for. Me and another girl that was 7 months pregnant at the time. I almost lost everything because really who is going to hire a 6 month pregnant woman. I lost my insurance 401k and everything. You think you hate this company think again. I loathe it and all the 'big wigs' that work there, especially in the ETN area. May all there dreams go done the toilet and may they all kiss my ass!!!!!!!!!! |
| Location/Service Area: | 37814 |
| name?: | Saderia Carter |
| email address?: | saderiac@yahoo.com |
| Why You Hate Cingular Too: | I can make calls from my home but it is a challenge. I have dial the number several time sometimes just to make a phone call. A friend of mine live in an apartment with controlled access. I tried to call her on my phone outside of her apartment to open the door for me. Oh, didn't mention the month being Febrary in freezing temperatures. I was standing outside trying to make a call to her for about a good 5 minutes before my call went through. Their commerical says less or no dropped calls but boy are they lieing. I get dropped calls all the time. Not to mention trying talking to family down south-they hate calling me and I actually hate talking to them because I know I will need to repeat myself 10 times before they can understand me. Not to mention, walking around the room and outside just to get a good reception. I've called to complain, but all they have done was send me the same model phone and say there is nothing they can do for me. I would still have to pay a contract fee of $175 to cancell although they SUCK! One rep told me that because I ordered my phone off line (their website), I would have to pay an addition $150 to get out of my contract. When I called back today, the cust service person said, they have no idea where that info came from but it would only be the $175 to cancel. Awful! It's like buying a bad car. |
| Location/Service Area: | Omaha |
| name?: | The DB |
| Why You Hate Cingular Too: | I have been trying to get another phone since Cingular started charging me extra for their TDMA service that sucked on the best days! I have tried to stay with Cingular, but every time I call them they give me every reason to bolt. I have been a solid customer since 2001, never bitching or complaining even though I live in a major metropolitan area and get service only about half the time. The "fewest dropped calls" claim is a JOKE, especially to the friends that make futile attempts to call me. My son laughed his ass off with their latest commercial about the stolen phone and them giving it back and cursing the guy, cause that guy was ME! I try to work with them, and they want to charge me out the a$$ for a phone that will maybe work on their network, and give me NO credit for never missing (or being late) on a payment, and saying they will waive the activation fee (hey numnuts, my corporate discount waives the activation fee anyway) like they are doing a favor for me! I wanted to go month to month like I am now...but nooooooo....they want to get my nuts in their vise for a full two years. Sorry Cingular/ATT..I have my home phone, DSL, and wireless tied up in your sorry assed company. I will drop each of you and send you the bills I spend with your competitors each month and show you at least how much you lose with me. And if anybody asks about what cellular service to get, I will give them a simple answer. ABC. Anyone but Cingular! |
| Location/Service Area: | Kansas City, MO |
| name?: | cingular tormentor |
| Why You Hate Cingular Too: | I forgot to add. We should try to get their slogan changed from "Raising the Bar" to "Put Behind Bars". That will happen someday to their greedy, incompetent execs. Fraudulent pricks. As for the customer service dopes, they will simply be relegated to some niche circle of hell reserved for their special kind of passive-aggressive banality. That, or a trailer park in California's own sun-drenched, wind-swept, eastern San Bernadino County (devil worshipping capital of the US)... And to the person who created this site, love your simple request for anyone defending these guys to get lost. I finally found a club I want to be a member of... bless you. |
| name?: | cingular tormentor |
| Why You Hate Cingular Too: | I have never been angered by a company so much in my life. I have actually turned my monthly abuse of their idiotic customer service people into a sport so I don't go completely nuts. They overbill, switch services on and off, cut off lines with no warning, etc, etc. My favorite was refusing to give me international lines and roaming on my business account because my company was too new. This AFTER I already had three phones on that account WITH such services. I tried to reason with them -- how can I be a credit risk if you already have international services on three other phones on the SAME account? Oh, but that's too logical. In the end, I had to change my account to a personal account to get all my lines on international services. I also got so frustrated with them on overbilling, that I called their fraud department to report fraud on my phone bill -- Cingular defrauding me! They were not amused. I suggest everyone continuing to do that -- their fraud people are not dumb. Just rapacious. Ask for Rosa. She's the worst. Immediately threw my requests in the trash. Been trying to get her fired ever since. TJ is cool. I know all of them as part of the sport. Get their names. Say Cingular is defrauding you. Make it a game. |
| Location/Service Area: | countrywide |
| name?: | Sabrina |
| email address?: | freegray@hotmail.com |
| Why You Hate Cingular Too: | Cingular billed my online bank account twice in January. My bank reversed the second charge, then cingular reversed the first charge. My bank paid the bill again. Cingular turned off my service because they said I never paid even though the payment is listed in my payment history and I have paid the following month. My account is not past due. I called the service department and they said it was my problem and that they would look it up, but that they would not turn my service back on until I paid the amount that they said I never paid them (even though I have the tracing number from the bank and once again, the payment is listed in my payment history on cingular's own website?????? I tried to go to another telephone carrier and they said my number has a hold on it until cingular releases it I cannot use another service. They are holding me hostage and they have the worst customer service department I have ever dealt with. I think they are commiting some type of fraud. Intitially when I talked to the service department the representative told me they had billing problems at that time, but that I would have to prove that I actually sent them my money. I even offered to have the person from my bank talk with them and they told me their research department would have to deal with it in their own time. YES, CINGULAR SUCKS!!!!!! |
| Location/Service Area: | Russellville, Arkansas |
| name?: | Chuck |
| Why You Hate Cingular Too: | Check out this $18.5 million fine against Cingular: http://www.contracostatimes.com/mld/cctimes/business/technology/personal_technology/16915688.htm |
| name?: | Jim P |
| Why You Hate Cingular Too: | I bought the Cingular 8125 several months ago, it was a decent phone but I was disappointed to see that Cingular released an upgrade a couple months later with the 8125. I decided to buy that phone because it was 3G capable. Thus, I had spent about $1000 just on phones within a few months. I also had the full data plan for $40, so my bill every month is well over $100. Everything was fine until last week. I was using the headphones that come with the device when I unplugged them to take a call and they woudn’t plug back in. I looked at the USP port that the headphones go into and it looked like a couple of the tines were either bent or broken off. Now, I had not unplugged the headphones in any thing other than the normal way. The phone was now rendered useless because the USP port is how the device is charged. I called cingular to see what they could do about getting a new phone and they informed me that this would be considered “physical” damage and I would have to buy a new phone. I told them that this was not acceptable because I hadn’t done anything other than normal use. Then my odyssey through the Cingular monolith began. I was passed from department to department and each person said they couldn’t do anything to help, but maybe the next department would. The last person said that the best they could do was to get me a new phone for $200. I declined because I thought I should get a new phone and it was suggested that I call the manufacturer department. Manufacturing told me that if I went to a cingular store the “tech” there could verify that this was a defective device and get me a new phone. In the meantime I was on a business trip and I needed my phone, so I used a pin and managed to bend a tine enough to get it to charge. This was fine except after using it for a bit the screen went red whit and blue with numbers and stayed that way, despite resetting it. I was actually almost glad for this because I thought this would definitely get me a new phone. BOY WAS I WRONG!! When I went to the store they informed me that what the manufacturer was said was wrong, they had no techs and no ability to get me a new phone. I pointed out that the phone didn’t work because the screen, which clearly wasn’t “physical” damage so that should get me a new phone. They told me that if I sent it EVEN THOUGH the phone CLEARLY didn’t work, the fact that the usb port was broken would mean that I WOULD STILL GET CHARGED FOR A NEW PHONE! What a ridiculous catch 22! I had pointed out several times that it would be cheaper for me to just pay out of my contract and go with another carrier, yet no one at Cingular seemed to care. Still, dumb me, not wanted to deal with the hassle of going somewhere else I called customer care and told them that I would take them up on their $200 offer. This customer service rep “gladys” told me that there were “no notes” on anybody telling me that I could pay $200 and that I would have to pay not just the $465 for the phone I could get in the store but the RETAIL COST of $1000.00!!!! I have spent hours on the phone, going to the store and dealing with this issue. In the end I am out my time, $1000 on cingular phone, and the contract cancelling fee of $175. Throughout this whole process cingular could not have been less helpful. They just pass you from department to department and don’t give a thought to what the customer cares. I paid them faithfully for years over $100 per month, but in the end I am just an insignificant pest. The customer care representative was cheerful as she cancelled my contract. I hope that cingular leaves this post up so others can hear my story. I doubt they will, but I will post it other places. |
| Location/Service Area: | Minnesota |
| name?: | midoritsuru |
| Site?: | http://www.flickr.com/photos/midori_usagi/ |
| Why You Hate Cingular Too: | Cingular sucks, big time. They are eager to get your money but not eager to give you service. Don't like it? Be prepared to take at least an hour out of your day, talk to ten different employees who are all ignorant and impotent concerning anything outside their department, and don't you dare ask for a refund. Cingular is like a large plantation, and we are the slaves... |
| Location/Service Area: | NE Illinois |
| name?: | Sherri Weltz |
| email address?: | Christoffj20@yahoo.com |
| Why You Hate Cingular Too: | I have the family plan with my girl the last 1yr and my phone broke they tell me I cant get a new phone cuz I dont have it under warrenty I have hade the phone a yr plus come on > So now I pay for the line but have no phone.If I get the phone with no plan 300 bucks what shit> The girl added 2 MOre yrs on the contract and they say I cant do any thing abiut that either.She upgraded everything in our plan and the other phone her son has ran up a 900 doller text bill cuz she changed our plan.So speak out cuz this is the worst company ever |
| name?: | brian |
| email address?: | gallery349@yahoo.com |
| Why You Hate Cingular Too: | very rarely have i said "FUCK" so much-----i miss the days of at&t----fewest dropped calls..........BULLSHIT!!!!! cingular sucks so bad it give me high blood pressure. i agree w/ everyone here. |
| name?: | Amy |
| Why You Hate Cingular Too: | if you cancel your service with cingular--or decide not to renew your contract--they will automatically send your account to a collections agency without final billing you. we ended service jan 31, next payment was due feb 18 but i waited to get final bill (would have rec'd it in early march) because i wanted to make sure we were making our final payment to them. march 6, about when we should have rec'd our final bill, we get a call from a collections agency threatening to report us to the credit bureaus if we didn't pay them IMMEDIATELY--not only the $53.68 that we owed, but they had added on an extra 18% late fee so the total was $63.34!! i had planned on paying the bill in 2 days anyway, so i refused to pay it right away and made them wait until today. they called again yesterday and tried to bully my husband into giving them a postdated check for the payment--postdated for the next day?? my husband told the girl, "do you know how stupid that sounds?" but she didn't appreciate it. she probably also didn't appreciate it when he told her to blow it out her ass! oh well, i know she was just doing her job, but still... so today before i paid the bill i called cingular and acted like i didn't know our account had been sent to collections and talked to a billing rep. she told me we owed the original $53.68 with no late fee and that it had been due feb 18! when i told her we'd rec'd a call from this collections agency, she said i could pay cingular the original amount, but i'd still owe the collection agency the extra $9.66!! she also confirmed what the collections lady told me which is that IF YOU END YOUR SERVICE WITH CINGULAR THEY WILL AUTOMATICALLY SEND YOUR ACCOUNT TO COLLECTIONS WITHOUT SENDING YOU A FINAL BILL!! and yes, our account was sent on march 3, TWO WEEKS after our payment was due! well, obviously i had to pay the bill through the collections agency, so i called "kim" there (there seems to be an awful lot of "kims" that work at this particular agency. hmmmmm...) and asked if it was true that if i paid cingular directly that i'd still owe them the extra fee. she said yes, and they'd report us to the credit bureaus within a week! i told her i wanted to pay the bill then, and for some unexplained reason this woman actually has a conscience and told me if she took the payment there'd be YET ANOTHER CHARGE added that would put our payment over $70!! she gave me another 800# to call, make payment for the $63.34, then call her back with the confirmation number they'd give me. so i did, and they did, and i gave it to her and it's taken care of now, but i am certainly going to get copies of our credit reports in a few months and make damn sure this isn't showing on them. not that i don't trust cingular.... HA! customers for almost 10 years and this is how we're treated?? my husband hit the nail on the head--you are going to be punished by cingular if you ever complain about their service or cancel it. so take our advice, don't even sign up with them in the first place because you will regret it!! |
| Location/Service Area: | mid-missouri |
| name?: | Rachel |
| Why You Hate Cingular Too: | Please, take my advice and GET OUT NOW! I had AWFUL service, so I cancelled. *First Phone Call* I spoke with this sickly sweet girl named Candy (what an appropriate name). I explained to Candy that my service was horrible and that I wasn't getting voicemails or phone calls when I was in Jacksonville or Birmingham and seeing as I am there most of the time, that wasn't going to work. I explained the whole someone trying to get in touch with me because they were having a baby and needed me to drive them to the hospital story... she said I could return the phone, no problemo. I was skeptical, and she didn't seem to be playing with a full deck, so I called customer service about an hour later *Second Phone Call* I spoke with Vonnie, who had a had this deep, overly sexual voice. Maybe before Cingular customer service he had been a phone sex operator. Anyhow, I asked him to read back what Candy (I bet she spells it 'Candi,' she seemed like one of those)had noted on my account. He did and reiterated the fact that I would not be charged a dime. He just told me to go bring the phone to the Cingular store. So, after switching to Verizon (which is a million times better, I might add) I head to the store. And if you've ever been to a Cingular store (this one, being the epitome of the Cingular store experience) and dealt with those people, you know what kind of torture it is.. *Store Visit* I go in the store and of course there is a wait and some of the "customer service" agents sitting around doing nothing. After watching some poor old man get suckered into buying the latest and greatest phone because his phone had stopped working and knowing that he will never use 75% of the features that phone has on it, it was my turn... I get this little ray of sunshine named Julie. Let's just say customer service is not her forte... I'm not really sure what is, but since I try to see the good in everyone, I will assume there's something positive about this woman tucked away somewhere. Anyhow, I tell her I have cancelled my service, and that's when the claws came out. She grabbed the phone from me and dismantles it. She shows me this little red dot and claims that the phone had 'water damage.' I have had a phone take a bath before, and I would have known if my phone had been submerged in water. How am I to know she didn't lick her finger and touch the damn little dot herself? (Trust me, I wouldn't put it past these people). So after explaining that no, I had no idea that dot was there and no, I was not aware my phone went for a swim (that dot could have been red from day one, I wouldn't have known), I was told I couldn't get my money back, but that I was "one lucky little girl for not being charged anything." Julie is lucky she still has a job after calling me "one lucky little girl." But it's fine, as long as I never have to deal with you people again... my Verizon phone rings (it's my Daddy) and as I get up and walk at the door, free of the Cingular bondage, I tell him what FANTASTIC service I am getting with Verizon and how wonderful my phone is... *Three Months Later* I get online, pay some bills, and check my account balance... overdrawn by 80 bucks. After having a minor panic attack, I call Suntrust to find out what a mysterious $233 charge on my account is... my jaw hits the floor when they tell me Cingular. At this point, I am madder than hell, but have to wait 'til the next day to call them. I call and speak to Erica, a nice woman, kind of plain, probably lives alone with 15 cats and likes to cross stitch trite sayings on pillows, of which she has about 100. She tells me she will call the Cingular store and get back with me. I am doubtful I will ever hear from Erica again, but I let it go. I call this morning and speak with Yvette (which happens to be the name of the claims adjuster who was fired for not handling my car accident case in a timely manner... just my luck). Oh, let me tell you, Yvette is a real GEM. She tells me that the charge is for 'liquefied damages.' Kinda obscure, don't you think? Well I did, so I asked her to explain to me in detail what these charges were for, exactly... she then tells me that 'liquefied damages' mean that the phone CAME INTO CONTACT WITH LIQUID. Well, this was the straw that broke the camel's back. I decided that explaining what liquefied damages really means and resorted to beating my head against a wall, which is probably more productive. Next, I ask her to remove my bank account information from their computer system. She tells me that's not allowed, which bought her a front and center ticket to hell hath no fury like Rachel. I explained to her that I supplied Cingular that information and she WILL remove it at my request or I will have her job by 5 p.m. today (it had some colorful language and embellishments that I will refrain from repeating, after all, I am a lady). Well, apparently she heard that little message loud and clear and took my account information off. She said that someone would call me back today about the matter (they better). I asked her for copies of all information about my account, and she told me I had to have a subpoena to obtain such records (odd, that I can't have records on my OWN account?) Whatever happened to the customer comes first? Or is right for that matter... I imagine that in hell the only cell phone service provider is Cingular, which makes hell an even more frightening concept than I ever imagined... How does one little person stand up for herself against the mass conglomerate (dare I say monopoly?) that is Cingular, AT&T, and Bellsouth? I suppose I will await my phone call from the always delightful Erica. |
| name?: | Wall |
| email address?: | alovetolast@yahoo.com |
| Why You Hate Cingular Too: | Cingular sucks, customer service sucks. i have had this sevice with them since 2001 i noticed my last bill was 4 times highter that normal, when i took a closer look i found out that everytime i made a call before 9:00Pm when night and weekend starts they charge the whole call as daytime call, example a call for 104 minutes at 8:41pm i was charged $46.80 because they counted the whole call at the daytime rate. when i called them they said thats has always been the way they charge when i asked to speak to a supervisor the CSR put on hold for about 10 min, then come back and said "my supervisor said because the call started at 8:41pm we charge...." so i asked her again to speak with the supervisor she said " she just left the building but she will tell you the same thing anyways" so i asked if there is any other supervisor that i can speak with she simply said "NO". that made me really pissed i am looking to change serive ASAP and dump Cingular because they SUCK. i hate cingular. |
| Location/Service Area: | 818 |
| name?: | Trisha |
| email address?: | hawkslady@mchsi.com |
| Why You Hate Cingular Too: | My husband and I entered into a 2 year contract with Cingular and during the course of about a year we had dropped calls & no service available and to try back later. Not to mention when our phones died they sent us re-furbished phones and THOSE didn't work. After spending about 3 hours one night on the phone with a bunch of idiots at Stinkular they said we'd be getting brand new phones with charges and new batteries. My husband was so fed up at that point, especially since we were hung up on TWICE that we sent the phones back unopened and then cancelled our service BEFORE the 2-year agreement was met. In doing that we didn't receive a final bill for the early cancellation fee nor any correspondence from Cinular mentioning this. We just found out that they have sent this to a collection agency and it's showing up on my husband's credit report. I just spoke with Stinkular about this and Shenea said she'd try to do something about it but since it's been well over a year since this happened she couldn't guarantee it. Has anyone else gotten out of paying an early cancellation fee with Stinkular? |
| Location/Service Area: | Des Moines, IA |
| name?: | Brian |
| email address?: | xseriousphillyx@aol.com |
| Site?: | http://www.brianleshak.com |
| Why You Hate Cingular Too: | I had the same exact problem. My phone does not work from home and they said there's nothing they can do because its in the contract that it won't work everywhere. I live ina bustling city of California where they claim the coverage is medium to strong. I waste 60 dollars a month and have recently down graded to the 40 dollar a month plan where I can still barely reach my limit of 250 minutes a month because I can never use the damn thing. Cingular is a scam. Phones may work for some people, but the more I learna bout them, they don't work for most. |
| Location/Service Area: | Walnut Creek, CA |
| name?: | Joseph |
| Why You Hate Cingular Too: | They are too expensive, calls constantly drop, they start counting your minutes when you hit the "send" key regardless of whether the other person answers, they round off time to the minute instead of going by actual time usage so your plan minutes are deducted without actual usage, and they change your nights and weekends starting time without notice. I switched to Metro pcs and have unlimited minutes, text and multimedia messages and long dustance for $55 including tax, and the reception is much better than Cingular. The Metro coverage area is smaller than Cingular but it includes all of South and Southwest Florida and I don't often travel outside that area to justify paying $500+ to Cingular in a month. I'm amazed Cingular is still in business with the awful phone and customer service they offer and how they suck money out of your pocket. |
| Location/Service Area: | South Florida |
| name?: | Roger |
| Why You Hate Cingular Too: | I've been a Cingular customer since 1999. I signed up when I lived in Tennessee, and have moved around the last few years. I'm in Michigan and I got a message saying that I was "in violation of my service contract." I call and am told that because I am "off network," they are cancelling my service. I told them that I will make CERTAIN that I never use Cingular and will tell everyone I know to not use them. Horrible company--I was thinking of switching years ago, but I guess they've made my decision for me. |
| Location/Service Area: | Mt. Pleasant, MI |
| name?: | Tom Peters |
| email address?: | peterscpu |
| Why You Hate Cingular Too: | to many things to talk about this comp. is the pitts |
| Location/Service Area: | Bishop Ca. |
| name?: | Roz |
| Why You Hate Cingular Too: | I hate Cingular. I'm running a business and have to constantly call them to straighten out overcharges and solve problems. It's unbelievable how they try to pass more and more incorrect charges off on you. |
| Location/Service Area: | Seattle |
| name?: | Scottishheather |
| email address?: | cllocker@sbcglobal.net |
| Why You Hate Cingular Too: | This is my sister and brother-in-laws story. They purchased new phones and signed up with Cingular in Northern California, winter 2005. They were wintering but live in Oregon. They had decided to sell their home in Oregon and move to Northern California. They went to Oregon for 3 months to sell their home and move back to No Cal. After they moved back Cingular sent them a letter stating that their service would be cut off because they had been out of the Cingular network for more than 3 billing cycles. The store people said, "We'll take care of it." We'll just change your address on the computer." Cingular cut them off anyway. Would not except their explanation, just wanted them to pay another connection fee to keep their service. They had paid their bills on time and were good customers but Cingular just screwed them. |
| Location/Service Area: | Chico, Ca |
| name?: | RS |
| email address?: | lilmshedd@gmail.com |
| Site?: | http://groups.yahoo.com/group/forwardsfromrs |
| Why You Hate Cingular Too: | Cingular is too expensive. They don't even have an unlimited texting plan. The 3000 message plan cost 20.00 and then internet is not even included. 1000 messages and unlimited internet is $30.00 and that is no where near enough messages. I am soon moving to Cellular South they have unlimited text for like $7.00 and unlimited internet for like $9.00 |
| Location/Service Area: | Mississippi |
| name?: | kris stadelman |
| email address?: | kstadelman@hotmail.com |
| Why You Hate Cingular Too: | Pay as you go plan. Phone primarily used as emergency 2nd phone. I have to make a $15 payment every quarter to keep it active. Have over $100 in time on phone. 8 hours late making my payment-phone shut off and all credits lost. No late fee, no appeal! |
| Location/Service Area: | 302-Delaware |
| name?: | John Dozier |
| email address?: | johndozier@cox.net |
| Why You Hate Cingular Too: | Funny how I constantly find people who have the same problem that their cell phone wont work at home so they cant take advantage of free nights and weekends! How do they do that. They tried to bill me $478.00 for one month of service/ That's right $478.00!!! Get this It was the first month after I asked to be sure I was using the best plan for my average minutes each month. Last month was 146. I used only 20 minutes more the next month and was billed 478 for it. Total bill for those 2 months $624.00. See I can add and I triple checked everything. They refuse to budge. What idiots!!! Good bye Cingular. And dont hold your breath for the 624 I owe either. or that you say I owe. The assholes. |
| Location/Service Area: | Virginia Beach,VA |
| name?: | Zachary Smith |
| email address?: | ZacharySmith7@aol.com |
| Why You Hate Cingular Too: | I Think Cingular Wireless are scam artists because the only place my found worked was in there building... I got great service first couple months My phone always got shity service at my house then my phone stopped getting service there all together, I called cingular they said reset your phone I did, Still no service, I never had service at work or on any vacation.. Cingular is trieing to ruin my credit, because they say I owe them 408.62 for early termination! CIngular SUCKS!!!!!!! |
| Location/Service Area: | Saginaw, MICHIGAN |
| name?: | ronald |
| email address?: | crazyman5879@yahoo.com |
| Why You Hate Cingular Too: | very poor service im always getting droped calls no one from cingular seems to care as long as they get there payment we are not people to them we are just a service contract to them |
| Location/Service Area: | 21060 |
| name?: | Phil |
| email address?: | kawivulcan@yahoo.com |
| Why You Hate Cingular Too: | This is the short version. In September 2004 I bought a new $200 GSM phone from AT&T Wireless so I also could use it overseas (it worked). In March 2004, after the AT&T/Cingular merger I started to lose service. They "replaced" the phone (the same model, refurbished), and refused to do anything else. I still had no service. I was told that they changed the way their cell system operates and I would have to buy a new phone. I said no, THEY would have to replace it and the CSR hung up on me (this is after sitting on hold for 45 minutes). I went to the (now Cingular) Wireless store and the salesperson REALLY tried to help, but when he called Cingular they hung up on him! I called later myself, asked the CSR who I need to contact in their legal department because I was going to file a legal complaint since I was paying for service and not getting it, which is fraud. After that, they let me out of my contract at no cost and I took my number to Verizon... BTW, no problems now! |
| Location/Service Area: | Los Angeles |
| name?: | chris |
| email address?: | alfanut74@hotmail.com |
| Why You Hate Cingular Too: | Yes I hate cingular with a passion... but what has the fcc or bbb done to protect the consumer? nothing! File alllllllllllllll the complaints you want, it will do you no good. Cingular can afford to be assholes because they know that government organizations are impotent and useless. |
| Location/Service Area: | Sacramento |
| name?: | Anne |
| email address?: | am4516@yahoo.com |
| Why You Hate Cingular Too: | The worst possible customer service, repeated billing errors and a total inability to get anything done correctly or with even a modicum of satisfaction. Cingular? Try Stinkular.. |
| Location/Service Area: | Texas |
| name?: | Sam Higbie |
| email address?: | marsoopio02@yahoo.com |
| Why You Hate Cingular Too: | Cingular will not cancel my contract even though I get NO signal in my home nor at my office. The phones of my Friends with other networks work fine in these locations. Also, I get 3 dropped calls in the same spots on my commute to and from work and this is in Chicago, one of the largest cities. CINGULAR SUCKS! |
| Location/Service Area: | Chicago, IL |
| name?: | cindy |
| Why You Hate Cingular Too: | Here is my letter to Cingular Dispute Resolution - Mailed off today so I will see how this process works ---- January 25, 2007 General Counsel Cingular Wireless LLC 5565 Glenridge Connector 20th Floor Atlanta, GA 30342 I am writing in regards to my Cingular Wireless account number XXXXXXX my problem is that my bill period from 11-03-06 through 12-02-06 Cingular took away 4,563 of my rollover minutes, for no good reason. Order of events: On or about November 2nd, I called Cingular to have a phone added to my plan. I only added a phone and did not change my rate plan. The Cingular representative asked me if I wanted to change the rate plan, I asked her how many rollover minutes I had she said I had over 5,000 at that time. I told her I do not wish to change plans I will run down my rollover minutes then if I needed to change plans I would call back. January 9th I called Cingular back because my bill was more than double what it usually is. The bill I am referring to is for billing period 11-03-06 through 12-02-06, the bill was for $279.72. The reason my bill was so high is because I was charged .40 per minute for 347 minutes of overage, because ALL my rollover minutes were wiped out, by Cingular. The person I spoke with asked me if I changed my rate plan, I told her no the only thing I did was add a phone on November 2nd, she checked put me on hold for 20 minutes and said it was a Cingular error, she credited my account for the overage charges. As for the Cingular error, wiping away my rollover minutes she said she was not authorized to put them back on my account but assured me her supervisor would call me within 72 hours and have the matter cleared up. That was not to be, no supervisor ever called me and my rollover minutes are still gone. This call was 50 minutes. January 18th still no rollover minutes, nor a call from a supervisor as promised. I called Cingular back and spoke to Krystal. Went through the whole story over with her again she put me on the forever hold as they always do. Came back and said she would take care of the rollover minutes and call me the next day and let me know it was done. Again never heard from her again. This call was 50 minutes. January 19th still no rollover minutes, nor a call back from Kystal, this day I call and speak to George XXXX from Reno. George appeared to be very helpful and PROMISED me he would take care of the problem and give me a call back on Monday, January 22nd. He said he needed to run a billing ticket (whatever that is), and said it was a done deal I would not have to call Cingular back. I told George I am about tired of this song and dance and told him I would probably never hear from him on Monday but thought I would give him the benefit of the doubt. Well I was right George did not call me back either and I still do not have my rollover minutes. This call was 1 hour 15 minutes. January 23rd, now I am really hacked, I am wondering if Cingular has any type of procedures, or employ any competent people. So I call again, the first person I get, I tell her I have went through this story three times already I will not tell the order of events to anyone but a supervisor, could she put a supervisor on the phone. She smarted off and said she would like to try and resolve my problem. I told her NO I am not talking to anyone that does not have authority to fix my account today. She hung up on me!!!!!! This call lasted 15 minutes. January 23rd, I call back tell the next person what I told the previous one she supposedly put me right through to a supervisor. I spoke to a supervisor she asked what she could help me with I told her I would not repeat the order of events of this she needed to read the notes on my account. I explain to her that I am at the end of the billing cycle on this current month I am running out of daytime minutes and I need my rollover minutes put back on my account. She was nice enough to put 200 rollover minutes on my account to get me through. A nice gesture on her part I suppose. Once again she said she did not have authority to put all of my rollover minutes back she said she had to do a billing ticket (AGAIN – whatever that is) but said the rollover minutes should go back on my account and that someone would call me. As you can only imagine no one has called me and I still don’t have my rollover minutes. This call was 1 hour 15 minutes. It is now January 25th and I still do not have my rollover minutes on my account. Not one person has bothered to call me back. This is what I expect Cingular to do to remedy my complaint for my time and efforts trying to resolve this: 1. Put 5,000 rollover minutes on my account – (expiration 1 year from the date they are put back on my account) 2. Compensate me for my time on the phone starting with January 18th phone call after first promise on January 9th was broken. Compensation shall be .40 per minute (what Cingular charges me for over minute charges). a. 01-18-2007 50 min x .40 = 20.00 b. 01-19-2007 75 min x .40 = 30.00 c. 01-23-2007 15 min x .40 = 6.00 d. 01-23-2007 75 min x .40 = 30.00 e. 01-25-2007 60 min x .40 = 24.00 (this is time it took to write this letter) The total compensation from above charges equals $110.00 plus I am requesting $500.00 for my aggravation for a total of $610.00. I expect to hear from someone regarding my complaints within 30 days. As a loyal 15 year customer, with two accounts my other account phone number 817-XXX-XXXX I would expect better customer service and a much quicker resolution to my problem. I will not pay any over the minute’s charges until this has been resolved. So if my 200 rollover minutes run out before this is resolved those charges will all be disputed. Please contact me as soon as possible with a resolution to this problem. Sincerely, XXXX XXXX XXXXX Arlington, TX 76016 XXX-XXX-XXXX caedk@sbcglobal.net |
| Location/Service Area: | Arlington, TX |
| name?: | Trashcop |
| email address?: | capitolotx@hotmail.com |
| Why You Hate Cingular Too: | I started out with the "sort of original" AT&T back in 1996. I say sort of because the original went away before the advent of the wireless craze. Prior to the Cingular take-over I never had problems with customer service. Since Cingular imposed themselves on me I have nothing to say that is good about them other than the fact that they are the only service which works at my remote residence. I started keeping a file of all contact with customer no-service a couple of years back. I document dates, times, and csr names in order to keep from getting screwed. And yes I have been able to use the info. to my benefit. I have found that the only real way to get problems fixed, after multiple calls to customer no-service, is to call the office of the President. I have had to do this on several occasions and would like to share their number for your use. Here it is: 1-877-734-0766. |
| Location/Service Area: | Austin, TX |
| name?: | Jim Perry |
| email address?: | julyo@juno.com |
| Why You Hate Cingular Too: | I had the service for a couple of years - after I switched to another service Cingular billed me for $34.00 - I and they couldn't explain what the charge was for but they insisted that I pay it - I didn't. When they threatened to harm my credit rating my wife sent them a check which they cashed in 7/06. They still send me bills - the latest 34.47 - they have "no record of payment" and can't find my account until I give them my s.s. number. They have an account #, my home phone # and my billing address but they can't find my account. Bottom line Cingular is acting like a scam warehouse and they suck. |
| Location/Service Area: | Stougton, Ma |
| name?: | Jay |
| email address?: | jaycee83@hotmail.com |
| Why You Hate Cingular Too: | Cingular sucks point blank. I called them earlier about setting up a payment plan because my payment was 13 days late. So I speak to a rep and he has an attitude. So being in customer service myself I ask politely to speak to someone else. The next rep. helps me out and is very friendly. He tells me everything is taken care of and to have a nice day. About two hours later I go to make a call and my phone is turned off. The first ass hole I talked to got mad and turned it off becaue I asked to speak to someone else. When I call back to complain about him his manager tells me it's my fault. And to disregard what the other rep told me. People can't always get their way. So I guess I'm one of cingulars children and they've put their foot down and I cant' have my way. So I'm leaving. It happened tonight and I'm changing service providers tomorrow. |
| Location/Service Area: | Georgia |
| name?: | Hate Cingular |
| Site?: | http://consumerist.com/consumer/consumerist-kit/cingular-arbitration-escape-script-addendum-228491.php |
| Why You Hate Cingular Too: | POSSIBLE WAY TO GET OUT OF YOUR CONTRACT WITH CINGULAR!!!!!! http://consumerist.com/consumer/consumerist-kit/cingular-arbitration-escape-script-addendum-228491.php |
| name?: | Edward W |
| email address?: | rootism@gmail.com |
| Why You Hate Cingular Too: | I have never been a customer of Cingular, but I have read EVERY entry posted here. I believe that many of you would have more than substantial grounds for legal action. As suggested before, everyone who has witnessed fraud and other egregious wrongdoing should be filing IMMEDIATELY with the Federal Trade Commission (FTC.gov, click on "File a Complaint"). This website has been a gathering of some of the more horrific Cingular customer/employee stories I've ever seen and would be a great starting point for the worst of the worst ones to begin a serious discussion about joint legal action. Get your stories together and start contacting legal teams. I believe if some of these stories are as you tell them, Cingular would be faced with making financial restitution for many of you on their fraudulent transations - at the very least. |
| Location/Service Area: | N/A |
| name?: | cardshark |
| email address?: | muleone@excite.com |
| Why You Hate Cingular Too: | Interviewed for a job with these people, several interviews over five days, need someone right now, my qualifications ar just what they are looking for etc etc don't return calls for job status, hire someone else and lack the testicular fortitude to call me and tell me. |
| Location/Service Area: | New Hampshire |
| name?: | Mike |
| email address?: | mrduffey@hotmail.com |
| Why You Hate Cingular Too: | Phone just wnt of warranty, They wanted 280.00 for a replacement. I've gotten nothing but the runaround. Their web site. Go a head try "contact us" Haaa haaa |
| Location/Service Area: | 850 |
| name?: | Buddy |
| email address?: | blazincrap@hotmail.com |
| Why You Hate Cingular Too: | The have an culture at the corporation that promotes completely incompetent people into management roles. |
| Location/Service Area: | 214 |
| name?: | David Maiman |
| email address?: | prince_david@yahoo.com |
| Why You Hate Cingular Too: | I got this piece o' shit last summa, and let me tell you mans.. is piece o shit aint nutten of what it claimed, dawg. word to the mutha! it's like pore service, pore people, alot of money than what its worth, dawg, let me tell you.. it aints worth it.. foo. I'm changing to Verizon.. word up! |
| Location/Service Area: | the Ghetto |
| name?: | Chris |
| Why You Hate Cingular Too: | After paying 580.00 for a Palm Treo 650 since I was not out of contract on my current phone. and was told since I was paying full price for my PDA phone I could upgrade at ANYTIME. Well when they quoted me 380.00 to go to the Motorola SLVR L7c I told them to kiss my ass paid 175.00 to drop them went with Sprint and paid 25.00 for the same phone. And Cingular lost a 200.00 a month client! |
| Location/Service Area: | 951 Temecula |
| name?: | Patricia Beal |
| email address?: | pat.beal@gmail.com |
| Why You Hate Cingular Too: | Let me count the ways.... I signed up for a two-year contract but moved to a new location only two months into the contract to a 'dead area'. I called and emailed several times but they said there was nothing they could do and they wouldn't let me out of the contract without an early payment penalty. When the contract finally came to an end, I called to cancel it, stating why. the Cingular rep wanted to know if I had anybody in mind that I could transfer my number to.... what? for real? Are you kidding me? Now I'm in collections for my final bill which I have no plan to pay. |
| Location/Service Area: | Raleigh NC |
| name?: | suxular |
| email address?: | suxular@suxular.com |
| Why You Hate Cingular Too: | i went in to cingular because i had an upgrade. i currently have a razr that does not get very good service and drops calls. i have heard similar complaints from other razr users and so i mentioned this to the sales person. they asked if i had an old SIM card and explained that this could be the problem. how the hell am i supposed to know!? i ended up having an old one and she said she could replace it. so she replaces it, hands it back to me and says, are all your numbers on here? i say no, these are just the numbers saved to my phone, the numbers saved to my SIM are not on here. she goes and monkeys with for awhile and comes back and says i hate to tell you this but they are gone. she didn't even apologize and gave me attitude like it wasn't her fault!? just another line on the list of the reasons why i hate this company. |
| Location/Service Area: | mn |
| name?: | TTW |
| Why You Hate Cingular Too: | Yeah...the only prepaid phone on the rack that can't manage to disclose the important information that the money you buy as minutes "expires". Yeah. "No monthly service charges" my ass. Misleading and deceptive, and that's for a "simple" pre-paid item. |
| Location/Service Area: | NY |
| name?: | Tom |
| Why You Hate Cingular Too: | Unbenouced to me, once you upgrade to a PDA phone you can not use their MEdiaNet product. The reason I upgraded was so I would have better access to the net, to worse. This has nothing to do with capaiblity but rather they want to charge you double becuase you are able to pay for a more expensive phone. Nice Job Guys. Really have the consumers best intrests in mind. |
| Location/Service Area: | 55044 |
| name?: | Francisco Diaz |
| email address?: | emmanueldiazfrancisco@yahoo.com |
| Why You Hate Cingular Too: | I been with cingular For4 years we have had 11 cell phones out of thouse 11 they dont work for crap cingular emploes are liers they tell you to get one more cell phone tnen what you got and in will be sheper thats not true it is a lie to taka more money from you. |
| Location/Service Area: | hemet ca92544 |
| name?: | Francisco Diaz |
| email address?: | emmanueldiazfrancisco@yahoo.com |
| Why You Hate Cingular Too: | I been with cingular For4 years we have had 11 cell phones out of thouse 11 they dont work for crap cingular emploes are liers they tell you to get one more cell phone tnen what you got and in will be sheper thats not true it is a lie to taka more money from you. |
| Location/Service Area: | hemet ca92544 |
| name?: | Pamela Jackson |
| email address?: | PJackson@OneBeacon.com |
| Why You Hate Cingular Too: | THEY SUCK!!!!! I NEED TO KNOW IF ANYONE OUT THERE KNOWS HOW TO GET OUT OF THIS CONTRACT. MY SERVICE DOES NOT WORK AT MY HOUSE AFTER 3 YEARS OF WORKING. I WILL NOT PAY FOR A SERVICE THAT I DO NOT HAVE. |
| Location/Service Area: | 02136 |
| name?: | Dan |
| Why You Hate Cingular Too: | I've always wondered how Cingular could say "Fewest Dropped Calls", and then I figured it out: You have to be able to make the call in the first place in order to drop it! Makes sense! Funny, though - I just read an article about the company that conducted this study. They deny concluding that Cingular has the fewest dropped calls and asked Cingular to stop saying they said that. |
| Location/Service Area: | DC |
| name?: | cingular still sucks |
| Why You Hate Cingular Too: | cingular sucks in general not just for customers but for the sales peple on the bottom of the totome pole. Yes Cingular is about making as much money as they can that is how they screw you over. from you cant use that phone with that plan to you have to get a data package in order to get a rebate or the great price that wa advertised and not the bull that goes with it!to even the insurance. yes some cutomers have taken advantage of the old ways but that is nothing compared to what cingular does on the regular. now they are pushing dsl and have the most retarded managers and dm's. the poor sales peopl need their jobs in this day and time but there is only so much some of them can take. everyone needs to man up to their own responsibility. dont take it out on the the salespeoploe when they really are tring to help you and write down the date and time whenever you call customer srervice and waht was talkeed about because they will tell yoiu something completely different than what the salespeople tell you. did you know that the people in the call centers arent even in you r area they are are in another region and dont know a thing. another thing if you take your cahnces to buy from independent agents and retailers tke the stuff back to them and give them the headache that they gave you. no vell phone company is perfect but please read the contractd cause cingular not only screws the employees but customers as well. I mean think about it how many name changes are they gonna do?? we the customers pay for all the changes the company keeps making. first their orange now they want to be blue first cingular now the new att but we pay for it all and get the suckiest refurbished phones ever. since we pay sooo much we should get new phones and extended warranty on our phones. |
| Location/Service Area: | arkansas |
| name?: | Wendy |
| email address?: | the_reynolds@yahoo.com |
| Why You Hate Cingular Too: | You would think it would be easy to add an extra line to your cell phone for your husband for xmas since he has no cell phone. I thought it would be a quick call but was surprised at how difficult it was. How to add a line by Cingular, by Wendy Reynolds, customer since 2001: 12/4: “Roy” in sales department helps me out. Call seems to be going reasonable standard. Until we have to pick a phone #. He starts with one, goes to another. I don’t care what it is, you tell me Roy. So he enters one in and it doesn’t go through the system. He tells me to “hold.” I do then realize I have been on hold awhile and don’t think wonder Roy boy is coming back. Timer on my phone says call was 35 minutes, guess I should hang up now. Ok, I’ll just call later for the new line. 12/4: Receive “Welcome Kit” from Cingular via email. Huh? Did I order this? Roy must be a veteran employee of the month if he is smart to choose a phone plan and phone for me. Open document attached. Cell # assigned to me has a 760 area code. Where is that? Oh, San Diego, it would work if I lived there. I live in Seattle. How about an area code in the state or similar to the current phone I have with them? Belt clip with swivel =$6? We didn’t order no belt clip. $50/month rate plan? Purpose of this was to add a line to mine, called family talk when you take 1+1 lines together? 12/4: Call Cingular back. Talk to someone who tells me she has to transfer me to customer service if I want to cancel a line but I probably won’t be charged for it. That’s nice of them, considering I never ordered it. Get transferred to another person. I would use more names in here but either I can never hear their names or I don’t know how to pronounce/spell them. She looks up my account and starts laughing. I say why are you laughing? She says it looked like the original guy had added like 5 phone # lines to my account. I explain my previous call so she’s gonna take care of me, fix it. She’s rolling with me and I say how I don’t really like my phone and offers to give me the same new phone as my husband for free. I say I’ll take it, that works for me. Now she goes to tech support to get my line set up and ordered? Nice guy gets on the line and I’m thinking were almost done here. 35 minutes I’m on the phone…..we are on a 3 way call and I am calm, unusual for me. The line isn’t taking because of Roy boy messing something up. 45 minutes go by….I say hey I got 12 minutes until I have to go home…..at a call time of 55 minutes the lady says do we need her on the line? I’m free to go, all will be taken care of. I found it amusing listening to them chat about what the hell is going on, their system is slow, won’t take the new #, then he gives her his commission code and various other things to try. I casually mention so “do I have an activation fee for the new phone?” and she was really nice and said she wouldn’t charge me. At least I got a new phone and no activation fee for 1.5 hours of my time. So I’m driving home, got a confirmation on my cell that all is taken care of. Then my cell phone # cuts out 4 times on the way home. It rarely does this. Coincidence? 12/5: Am I on jackass? Seriously, at what point do you think what the f***? I am not a patient person but find this pure comedy. Receive email from Cingular my new cell phone has shipped, along with my $6 belt clip. Cell phone starts with area code 760 aka San Diego area. Shit, I have to call them again? I want to get mad at someone I really do but feel bad for the people who answer the phone and try to fill them in on what’s going on. My co-workers are amazed at my patience. I am too. Once again…call Cingular. Talk to lady who talks to manager and they will call me back at work or my cell phone. Never call me. Arrive home to find a package sitting on my front door. It was Fed Ex’d overnight from Cingular. Inside is 1 phone. Invoice says $14.95 for shipping it. What? I didn’t want it over night, let alone be charged for shipping? Call customer service AGAIN. Talk to Robin, that’s a name I can remember. She is nice and we are trying to figure out if this is the phone with the incorrect area code or what since the tracking numbers don’t match up and there is no belt clip (which I “allegedly” ordered). Turns out this is probably the correct phone but am still amazed they charged me shipping on it. 12/8: Receive follow up call from customer service. They don’t care about my current problem, are simply calling me to rate them 1-10 on various questions. I tell them mostly 1’s. She asks if I’d like to be contacted by a customer service consultant. Um yes. 12/11: Receive call from Cingular verifying my address for delivery of my upgrade phone. Apparently their “system” isn’t taking my address. Is this the same system that successfully delivered 2 phones to me the previous week via FedX? Receive start up kit in mail for new phone. I’m afraid to open it. 12/12: Received welcome kit for new phone. Phone number on it is my current existing line. Shipping and handling is $14.95, activation fee is $18. Weird because I already have this phone and it has been activated for 5 years. 12/13: Call and talk to rep AGAIN. Says it will be $150 to cancel my existing line but it would be very easy to solve current problem. He wants to know what phone I have in my possession now. How do I know? If I could just ship that back, another one is on the way, he’ll follow up in a few days. NO, I want to cancel everything now, too confusing and time consuming for me. I’ve spent over 3 hours dealing with this. I’m done. Comes back on and says the $150 CANNOT be waived so I say I’m sending phone back because I do not want to be stuck with them another 2 years. I will cancel as soon as I can. Solution: Do it on-line from now on line. |
| Location/Service Area: | Seattle |
| name?: | Elaine |
| email address?: | brianna4444@hotmail.com |
| Why You Hate Cingular Too: | I actually worked for Cingular for 2 1/2 years during the whole merger between them and AT&T. After the merger they laid off over 180 people on the Cingular side in this state and many more nation wide. I was one of the lucky ones and got to transfer to a AT&T location that was recently converted. Well after the merger they didn't even have a system in place for us to assist At&t customers. Also they had issues paying us! There was 3 months that I went without getting paid commission which is 60% of my salary. I went to the Union and then the issue was finally resolved. But there are many more associates that still to this day have months of pay that is owed to them. Also, I had a family crisis, and my mother was on her death bed, and they wanted me to come to work. They didn't care, and wouldn't let me take time off to grieve because it was in blackout season which is holiday season. They also lead previous AT&T customers to believe they would have to switch over to Cingular which was a lie. There is a grandfather law that if you have a contract on a certain plan they cannot force you to change that! They also would make many, many, many mistakes on customers bills, and we could only credit half, even if the mistake was the companies. All in all there is so many other things I could say, but I'm at my new fanastic job, I don't and will never have cingular as a service as they are lying crooks. Oh and one more thing, by the end of 2007 there name will be AT&T again, as if the current customers are confused enough! |
| Location/Service Area: | washington |
| name?: | Robert |
| Why You Hate Cingular Too: | Cingular had me come in to do a sims upgrade on both my wifes phone and mine. Since the day of the upgrade both phones (sony Ericson z500a's) have been powering down during calls. When I contacted cingular about this problem they said that my phones are defective. Humm...go figure.....2 phone go defective at the same time. WELL, all I can say is....bye bye cingular (lowering the bars) |
| Location/Service Area: | 909 |
| name?: | Alex |
| Why You Hate Cingular Too: | Cingular truly does SUCK!!! I had entered into a 2-year contract with them on Jan. 05 with 2- Motorola V551 phones. About three months later, my wife and I are having problems with the phones. We had dropped calls, weak signals, and when we could connect, we had to scream like idiots into the phone so that we could be heard on the other end. Of course, people around us when we were making our phonce calls could hear us too! In 18 months time, we had our phones exchanged twice and we never got even decent receprtion or service on our phones! When I suggested they try giving us different model phones, even less-fancy and more-basic phones, we were told that wwe could only get the same models we had all along. Then when I tried to get our phones changed a third time, they said that the v551 model was no longer being covered for exchanges, so that if we wanted new phones, we had to get a new 2-year contract. I was like "What?! A new 2-year contract?! So I can have another two years of crappy phone service?! No, Thanks. I got so fed up, I cancelled my contract three months before my two years was up. And when you cancel, they send you to a special "customer service" section that you don't get when you are just trying to replace your phones. These people here are the "We will bend over backwards to keep you" section. And after I told this person my story, she was like "well, they should have directed you here." and I said "here? You mean "Last-Ditch Customer Service" and not the standard "Shitty Customer Service" that everyone NOT cancelling their Cingular account gets? By this time, it was WAY TOO LITTLE and WAY TOO LATE! I told her that Cingular needs to advertise this "Special Customer Service" which actually sympathizes with its customers and gets them what they need and want. Or even better still, make this "Spacial Customer Service" the "Standard Customer Service". Bottom Line: Don't EVER EVER sign a contract with Cingular. The phone service and customer service ABSOLUTELY sucks major ass! |
| Location/Service Area: | San Antonio, TX |
| name?: | Bill |
| email address?: | thethirteenthronin@yahoo.com |
| Why You Hate Cingular Too: | My girlfriend amd I thought we could save some money by switching to a nice "family plan". Our normal bills on different plans a company's equalled about 150 to 200 a month. The nice con-artist's at cingular told us how great the plan was and that we would save all kinds of money. Total bill would be about 120 a month. Sounds great sign me up. The didn't mention that the phones would work when they wanted to. They also forgot to mention that they dont know how to bill. So instead of 120 or bill was $400 plus a month. Then every month we would get the honor of calling them and go back and forth over how they don't know how to add until we would get something off the bill. I have verizon now my bill is half as much plus I added a third line to it. I don't lose service ever and I am not getting screwed! |
| Location/Service Area: | NH |
| name?: | Lisa |
| email address?: | lbeyer@alltel.net |
| Why You Hate Cingular Too: | Cingular's ads say you can talk to other C users without incurring minutes. Not true. You both need to be on a certain plan. I am living alone in Florida while we try to sell our house in Georgia. I wanted to be connected to my husband at night, so we would leave the connection going. I have a $6,400 bill and they said they understood and would fix it, but so far, they haven't. I plan to do a large PR campaign and sue if they don't resolve this issue and oh, by the way, I can't even email them through their site. |
| Location/Service Area: | Georgia |
| name?: | J |
| email address?: | .................... |
| Why You Hate Cingular Too: | Fewest dropped calls..........................MAYBE Most lies told by sales & customer service reps......................................DEFINTELY |
| Location/Service Area: | L.V. |
| name?: | connie |
| email address?: | 1225connie@bellsouth.net |
| Why You Hate Cingular Too: | because i am on a 3 phone family plan and 2 phones are broken and I cannot upgrade my phone because my phones are not yet eligiable for upgrade - - - but they will sell me a 1 year priced phone in a 2 year contract for $249 per phone - - - do they know other companies are giving the phones away for free??? or I can cancel my contract for $175 per phone. So I continue to pay for 3 phones when 2 of them don't work. They never really worked when they did "work"! only if you were standing on your roof holding the sattelite dish with aluminum foil on your feet oh did I mention you had to be there with your grandmother and she has to be pregnant to get service w/cingular. |
| Location/Service Area: | Ft Lauderdale, FL |
| name?: | Allison |
| email address?: | ms_rayzd@msn.com |
| Why You Hate Cingular Too: | I moved my account from the Eastcoast to Idaho. When I did they assigned me a new account number but didn't tell me. I was still receiving my previous bill saying I had a credit. 2 days later a bill for $50. I would pay my bill (online banking) and receive a notice saying that I had more in credit then again literally 2 days later receive a bill for $100. Took me 3 months to get this taking care of. Then 3 months later I sent in a payment for $119, why did it take 16 days to post to my account. How did I find out, they shut my damn phone off. When I called they said they just received my payment but I had to pay the $40 to reactivate. I told them I refused to pay the fee when I made my payment on time, they just sat on there asses with my money. Well, lets just day my $300 (early termination) went to collections and stayed there for 6 months. I wish there was a way I could fight this but don't know how. |
| Location/Service Area: | Boise ID |
| name?: | Trina O'Rourke |
| email address?: | tjoh_99@yahoo.com |
| Why You Hate Cingular Too: | Cingular is trying to charge me over $500 for mystery 411 calls. This has happened to me before. I honestly suspect this company is involved in fraud with overcharging their customers, tacking on unrequested services, etc. I'm filing a formal FCC complaint, BBB complaint, and hope to find other people that might want to join a class action lawsuit. If you are interested contact me at tjoh_99@yahoo.co |
| Location/Service Area: | Los angeles, and Austin |
| name?: | Broken Hinge W600 |
| Why You Hate Cingular Too: | I had a one month old Sony Ericsson W600i. The hinge came apart in my hands, the phone worked fine, no problems except for the broken hinge. Cingular tole me that my one month old phone was "water damaged" and charged me $210 to replace it. When I called the one of several times to complain they told me "We realize that the water damage has nothing to do with the broken hinge, but you voilated warranty and we will not fix it for you". They also stated it was a "Common problem". Sony Ericsson fixed the "water damaged" phone for free, no problems. Goodbye Cingular!~!! |
| Location/Service Area: | South Florida |
| name?: | Poneman |
| Why You Hate Cingular Too: | My phone broke and Cingular said that in order to get a new one I would have to sign up for a new plan at double the cost and half the features. I told them I had a Cingular phone I would like to use, they told me I would still have to sign up for a new plan. Hello Verizon, here I come..... |
| name?: | Kay |
| Why You Hate Cingular Too: | I got Cingular in 1999 and was very happy with them till September, 2006... They told me that my 80 year old Mother was going off network and hitting some other companies tower that is at least 200 miles away I guess there are no Cingular Towers near Red Oak, Texas Which is only 22 miles from Downtown Dallas, Tx. Yes, after being with cingular for 7 years My 80 year old mother that does not drive very far from her home and her home is well within the Cingular Best coverage area is going off thier network and is hitting another companies tower that is 200 miles from her house this must be the only tower near Red Oak, Tx and there must not be any Cingular Towers near Dallas. So they get nasty with us and offer no help.I also explained to them that this phone was like a life line to her children in case she needs us and that we all have cingular due to her. The letter that they sent us was also very nasty and tacky. Now several family members have to keep cingular. All of Mom's 6 children and 15 grand children are not all on the same Bill so we can't terminate all the cingular accounts we have for the purpose of our Mom's safety. The fact we chose them in good faith. And felt the family plans were great we found out the Hard way all they are after is money and they want my Sister that is the RN in the family and must keep in contact with my mother must now pay 450 dollars to disconnect from Cingular. They told us that my Sister's disconnect penalty would be waived due to the situation only to back out.... So now family members are forced to stay with this useless company till their contracts are over. This was a nightmare and I am so happy that I am no longer with Cingular and that I found out they are not for families and they care nothing about the elderly and would not look into why after 7 years my Mothers phone was going off network. Even after I explained that my eldest Sister works for another cellular company and she felt they had made changes to thier networking and there was a bug they should beable to find and fix this problem. I was told then that my mother must be claiming up a pole that was making her hit this tower that was so far from her house. At this point I did blow up and used some not so nice words and told them sure my 80 year old mother is in a habit of claibing poles in her bad health and a bad knee. I am sure that she does this so she can get off network and hurt cingular's profits. |
| Location/Service Area: | Dallas, Texas |
| name?: | William Murray |
| email address?: | wmurray@columbus.rr.com |
| Why You Hate Cingular Too: | They say they have the "fewest dropped calls" which is BS. That is not my problem. I once paid them to a closed account in error and my "regular" account went overdue (according to them). I could not get the money corrected and eventually gave up for the $40 it cost me. CINGULAR SUCKS BIG TIME...MY WHOLE FAMILY FEELS THAT WAY. |
| Location/Service Area: | 43026 |
| name?: | t |
| Why You Hate Cingular Too: | i have consistantly been charged about $100 a month when my plan is only $50. Including $10 a month for unlimited nights and weekends, which are also included in my plan....hmmmmm. Why would I pay for something that is already included? along with all their other bullshit charges. FUCK CINGULAR!!! |
| name?: | G.P.LEE |
| email address?: | GP.LEE@VERIZON.NET |
| Why You Hate Cingular Too: | U HAVE HAD A PLAN SINCE 1988 WITH CINGULAR, AND IT'S PREDECESSOR, CELL ONE. I WAS INFORMED THAT I WOULD HAVE TO "UPGRADE" ,CHANGE MY PLAN,GET A NEW PHONE, AND LOSE MY PLAN THAT I HAD FOR ALL THESE YEARS. AFTER EXPLAINING MY SITUATION,SHE(TIFFANY)EXPLAINED THAT THE PLAN I HAVE WAS NO LONGER OFFERED.I THEN INFORMED HER THAT CINGULAR WAS ELIMINATING MY PLAN AND THEREFORE DOUBLING MY COSTS, WHICH SEEMED LIKE A SNEAKY WAY OF INCREASING MY PAYMENTS. SHE HAD NO COMEBACK, SO I CANCELLED MY ACCOUNT, AND HAVE SWITCHED TO TRAC PHONE, WHERE I WILL REMAIN, UNLESS THEY DO SOMETHING LIKE THIS. |
| Location/Service Area: | BOSTON, MA. |
| name?: | greg |
| email address?: | stranger_with_candy_318@yahoo.com |
| Why You Hate Cingular Too: | customer service customer service suxxx, crappy phones that break, umm motorolla suxx worse than cingular i think. the only way i get any satisfaction from cingular is when i spend 3 hours on the phone with them every month bitching about my bill. crappy motorolla phones,, 3rd razor, need the third irkor, other iroker messing up, all these phones less than 8 months old!!, replaced razor the first month, roker the second month, now the a oles dont want to honor the warranty because the friggin M logo fell off,, gezz they say its a 300$ phone and the stupid logo falls off in like 3 months!!!,, so now i'm having to hear form my 13 year old about how her i-tunes wont work!! and from them about the stupid m!, bla bla bla, its a fight every time you talk to them,, please just keep records of everything you say, who you talk to and how long when document document,, its the only way i have gotten anywere them! |
| Location/Service Area: | north west louisiana |
| name?: | Robert |
| email address?: | Tercio-pelo@hotmail.com |
| Why You Hate Cingular Too: | Lousy company, tampers with bills and billing cycles, they purposely do this to stick you for reconnect charges. They treat you like you're a welfare case trying to get over on them. If they were an ethical company they would have seen that I overpaid several months, because of confusion with their bills, I would get two or three of their bills a month and I'm on their $49.95 monthly program. I make very few calls, I use it in case of an emergency in the car or for getting directions. I never used any of the weekend minutes. They never bothered to mail me a disconnect notice or call, I asked them if they would typically notify and they said they do not do courtesy calls, So here, they've had my extra money for a few months, but they don't trust me for 15 days owing $35,, so they disconnected me. I have a wireless laptop and it had free 30 Day trial with Cingular, they ended up charging me $101. for their free trial wireless period. Some politician should look into their billing and operational policies. It's ashame they took over AT&T, the rates were cheaper with AT & T and much better service. |
| Location/Service Area: | Scottsdale |
| name?: | Jessica |
| email address?: | Queenofflirtin@comcast.net |
| Why You Hate Cingular Too: | I was with AT&T Wireless until they were bought out by Cingular and as soon as i was switched over to Cingular I could not make many calls cause i had no reception.....so i thought maybe it was my phone so i bought a new phone and turns out that i could not make any calls on that one either, so i called cingular and they said it was my phone that i would have to purchase new one, so i said ok..plus i saw the commercial that says fewest dropped calls and i thought i would give them another chance. That was a big mistake, first off i am being charged more than they told me i would be and second they did not even tell me about the 30 day trial period...Cingular is the worst company to ever go with. I am trying to get a full refund on my contract and phones because i have only had his new contract and phone for almost 2 months and i hate it. CINGULAR IS NOTHING BUT A RIP OFF AND THEY FIND WAYS TO TAKE YOUR MONEY AND SOMETIMES THEY PUT STUFF ON THE BILL THAT I DO NOT EVEN UNDERSTAND OR KNOW WHAT IT IS....Can anyone tell me how to get a refund, like who to contact? thank you |
| name?: | Devin Love-Andrews |
| email address?: | devsky1@yahoo.com |
| Why You Hate Cingular Too: | Here is a letter I wrote to Cingular: Cingular Wireless Glenridge Highlands Two 5565 Glenridge Connector Atlanta, GA 30342 1 October 2006 Dear Cingular Wireless: I am calling to inform you that I am no longer satisfied with the service I receive from you. I have been through much turmoil with you company over the past week in my attempts to do something as simple as buying a new cellular phone. I currently have a prepaid plan with Cingular, but the phone I have now is old and not as reliable. Thus, I wanted to buy a new phone. However, I went to one of your locations (168 N. State; Chicago), and when I was about to buy the phone, the Sales Associate told me that if I buy the new phone I would lose the plan I have, Keep in Contact, which gives me nights and weekends for 10 cents a minute. First, I love this plan; I have had it for as long as I can remember. Two, I was never given notification that the plan was discontinued. As I am a paying customer, I believe I have a right to be warned if my current plan is being discontinued. After all, phones do not last forever, and I loathe surprises. As soon as I was told about what happened to my plan (and I already know about the Pay as You Go and Pick Your Plan plans, but my current grandfathered plan supersedes them both), I chose not to buy the phone, and I seriously considered switching over to another service. I wanted to email Cingular with my concern, but in order to send an email, I would have to sign in, but the email option was only for contract customers. I found an email address when searching through your website, which was cingular@ecustomersupport.com. Even though I told them that I was considering taking my business elsewhere, all they said was: Thank you for your recent message. Unfortunately, this web email address is only for assistance with Credit Card issues while ordering minutes online. For all other inquiries, please contact Cingular Customer Care by dialing 611 from your cell phone or dial 1-866-CINGULAR. We apologize for any inconvenience. They would not even forward my information to the appropriate authority. After giving it some thought, however, I decided, begrudgingly, to stay with Cingular, ordering the Pay-as-you-go 25 cent plan. I went back to the same store a week later (September 30) to buy the phone. However, there was a problem migrating my account to the new phone (Or, as they would say, from TMDA to GSM). I stood there for 30 minutes watching them play with the computer, until they admitted that there computer would not allow them to complete the transaction. They told me that I should order online or over the phone. So, I walked away empty-handed. I called your customer service number, and I spoke with your representative, ###### #####, at 5:50 PM. She told me that she would not be able to handle my request, and that I should go to a nearby store! At 6:07 PM, she left a message on my cell number’s voicemail that I should also go online and just order the phone. I can then be walked through the process of “changing equipment.” I did go online and I tried to only order the phone, but the system would not let me order without buying the plan as well. Even though I was steamed and beyond frustrated at this point, I decided to give Cingular one more chance. Thus, the next day I went to the location at 57 E. Chicago (in Chicago). They had the same problems that the other store had—migrating the account from TDMA to GSM. It took another 20 minutes of me standing around before the man who helped me declare that the system had a “glitch,” and that he could not complete the order. Well, I have had enough. It is horrifying that something as simple as buying a new phone from my own provider can be so difficult. I have been a customer with CellularOne and Cingular for more than 6 years, but I have never encountered such grotesque treatment. I was already betrayed by the fact that you took away my plan without informing me, but even when I was willing to more on with a new, albeit not as good plan, I keep getting the runaround and I waste more than an hour of my time for nothing. This is why I have decided not to renew my service with Cingular when it expires. Yes, I am going to cancel my service with Cingular for good. Instead, I plan to switch to T-Mobile, whose service is far more superior than yours. Not only do they have the same features (Call Waiting, Voicemail, etc), but they also make it easy for customers and non-customers to email them. They even offer more minutes per card than you do. For instance, a $25 card provides 100 minutes with Cingular; with T-Mobile, the same price is good for 130 minutes. In addition to this, I am going to tell all of my friends who still have KIC what I have gone through, and I will convince them to go with Cingular too. Considering the nightmare your company put me through, I sincerely hope you will someday learn to respect all of your customers, whether they are prepaid or contractual. |
| Location/Service Area: | Chicago |
| name?: | Christopher Hazy |
| email address?: | hazikristof@yahoo.com |
| Site?: | http://www.geocities.com/hazikristof/cingular_the_worst.html |
| Why You Hate Cingular Too: | Here is another site that describes the theory behind cingular's scam affecting former AT&T customers. |
| Location/Service Area: | DFW |
| name?: | Bill |
| email address?: | wmfeagle@aol.com |
| Why You Hate Cingular Too: | THis company does not care abourt it's customers. They slammed me into a new contract when I called to complian about a 615$ monthly bill, still did not correct the bad billing. |
| Location/Service Area: | 44094 |